One Talk

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One Talk

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So many ways to stay connected with your customers

Whether you’re on the go or in the office, serving customers is essential to your business. Help ensure that you never miss a customer call with One TalkSM from Verizon.

Native Dialer How do you want to take customer calls? One Talk delivers many options to suit your needs, including: • One Talk Native Dialer A simpler way to connect mobile employees with the office when you add One Talk to business-owned Verizon smartphones

Mobile App

Desk Phone

One Talk

• Desk phones Perfect for your office-based employees • One Talk mobile app For employees who have their own smartphones or tablets • Auto Receptionist Helps ensure that customer calls get routed to employees who can answer • Hunt Group Rings multiple people to find those who are available to answer a customer call Plus, One Talk lets you share a single number across multiple devices, which makes is easy to move your call from a desk phone to your mobile device.

80%

More than 80 percent of business calls either go unanswered or go on hold.1

Auto Receptionist

Hunt Group

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One Talk at a glance 50+ features to choose from

User features

Business features

Offered at the individual feature level

Common across the company

• Anonymous Call Rejection

• Account Codes

• Automatic Call Back

• Automated Receptionist

• Call Barge

• Boss/Admin Line Bridging

• Call Forwarding

• Busy Lamp Field

• Call Move

• Caller Line ID Delivery

• Call Mute

• Group Forwarding

• Call History

• Group Management

• Call Park/Retrieve

• Hunt Group

• Call Transfer (Direct or Consultative)

• International Authorization Codes

• Call Waiting

• Mobility – App Client or Native Smartphone

• Caller ID

• Music on Hold

• Caller ID Block

• Pre-alert Announcements

• Call Return

• Custom Ringback

• Conference Calling (6-way)

• Remote Barge-in

• Direct to Voicemail

• Remote Group Pickup

• Do Not Disturb

• Scheduling

• Extension Dialing

• Usage Reporting

• HD Calling

• Virtual On-net Extensions

• Hold • Intercom • Line Share • Multiple Line • Redial • Remote Call Pickup • Selective Call Acceptance • Selective Call Forwarding • Selective Call Rejection • Shared Call Appearance • Simultaneous Ring • Text Messaging • Video Calling • Voicemail • Visual Voicemail

1 Source: http://business.time.com/2013/01/24/you-probably-spent-13-hours-on-hold-last-year/ One Talk–capable desk phone must be purchased from Verizon to support some of these features. Video calling available on select phones. Activation of the One Talk feature and broadband connection is required. © 2018 Verizon. FL1370618