[PDF]Operational Terms: Annex A - Process diagrams for part A (New...
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Operational Terms: Annex A - Process diagrams for part A (New connections) September 2015
Process A1 – Pre-application enquiries in relation to a new connection or connections [Steps 1 to 4] Step/Time Step 1 (b) Within 5 calendar days of receipt of enquiry
Retailer
Wholesaler
Makes a pre application enquiry in relation to new connection(s), for example, a by submitting Form A/01
Acknowledges receipt of the Form A/01
Form A/01 b
Step 2
Performs any initial analysis required
c
(d, f, g, h) Within 12 calendar days of receipt of enquiry under Step 1
Makes initial response d Further information required
e
no
End
Confirms there is sufficient capacity and provides estimate of conditions, charges and timescale f or
Notified
Advises of need for DIA/predevelopment report and associated charge
g
Requests Retailer to resubmit Form A/01
h Step 3
Yes
Re-submits Form A/01 with such further supporting information, indicating if it requests Wholesaler to assist with the technical aspects i needed to complete Form A/01
Form A/01
Step 4 Materially complete j No Step 5
Yes k
Notified (l, m) Within 7 calendar days of receiving updated Form A/01
Assistance requested with technical aspects No Rejects Form A/01
l
Notified
Acknowledges receipt of materially complete Form and provides technical details for DIA/pre-development report. Confirms reasons and timescales (if longer than 21 calendar days to carry out) m Step 6 Page 2 of 14
Yes
Process A1 – Pre-application enquiries in relation to a new connection or connections [Steps 5 to 7] Step/Time
Retailer
Wholesaler
Step 5
Step 4
Step 4
Form A/01
Contacts Retailer or NHH Customer and provides assistance
(n) Within 5 calendar days of receipt of request from Retailer
n
(o) Within 3 calendar days of discussion with NHH Customer
Re-submits Form A/01 p
Step 6
If Wholesaler contacts NHH Customer directly, confirms details of discussion to Retailer and copies all correspondence o
Step 4 Accepts proposed details of DIA/pre-development report q Yes
(r, s) Within 7 calendar days of receipt of confirmation that Form A/01 is materially complete
No r
s
Confirms acceptance by making a final submission of Form A/01
Form A/01
Where option available, requests the Wholesaler to consider different technical information for the DIA/predevelopment report Step 4
Step 7 (t) Within 21 calendar days (or such other timescale as notified under Step 4) of receipt of request under Step 6
Carries out DIA/predevelopment report t
Notified u
Provides copy of DIA/predevelopment report to the Retailer, and NHH Customer directly if requested
Page 3 of 14
Process A2 – New connection to the Wholesaler’s Water Supply System for domestic purposes [Steps 1 to 3] Step/Time Step 1
Retailer
Wholesaler
NHH Customer may select the Retailer to a arrange new connection
Step 2
Receives service of statutory notice from NHH Customer
c
d
Retailer already registered to existing Eligible Premises No
If the Wholesaler has chosen to exercise its right to exit writes to NHH Customer e asking to select a Retailer*
(e) If NHH Customer does not select a Retailer at least 9 BD before the connection is made, a Retailer will be registered* (f) Within 2 BD
Notified
Yes
Notifies Retailer f
To extent further information required Submits Form A/02 with any required supporting or further information
Form A/02
b For assistance with technical aspects Form A/02
Process A5
Step 3 g
Materially complete No
(h, i) Within 5 calendar days of receipt of Form A/ 02 or other notice under Step 2
Notes Form A/02 and/or other notice is not materially complete, providing explanation of further information required
Notified
Yes
h Notified i
Acknowledges receipt of materially complete Form A/02 and/or other notice Step 4
*In any event, in the meantime, the Wholesaler shall continue to make the connection as it is required to do and shall request a new SPID from the MO at least 3 BD ahead of the estimated date of connection in accordance with Market Terms. If the Retailer is chosen in time it shall follow Process A6. If not, the MO shall Register a Retailer to the New Supply Point(s) in accordance with Market Terms.
Page 4 of 14
Process A2 – New connection to the Wholesaler’s Water Supply System for domestic purposes [Steps 4 to 8] Step/Time
Retailer
Wholesaler Step 3
Step 4 (j) Before end of 14 calendar days period beginning on day after Wholesaler receives materially complete Form A/02 and/or other notice
May serve counter notice on NHH Customer and Retailer specifying any conditions imposed on new connection
j
Step 5 (k) Within 28 calendar days of receipt of materially complete Form A/02 and/or other notice
k
Step 6
Confirms if it wishes to proceed with the Wholesaler and will pay any required deposit or if it will instruct an AE
(l) Within 6 months of date of any quotation
Yes
May arrange site visit and issue a quotation, which remains valid for 6 months
Notified
l No Step 2 Yes
m
Material change in application No
Step 7
Notifies when private works and site preparation are complete and requests Wholesaler to perform any required ancillary works/inspections/testing n
Notified
Step 8 (o) No later than 5 calendar days after receipt of notification under Step 7
Notified o
q
Arranges any required remedial actions
Yes
p
Carries out any required inspections/testing on date notified to Retailer Remedial actions required
No Step 9 Page 5 of 14
Process A2 – New connection to the Wholesaler’s Water Supply System for domestic purposes [Steps 9 to 13] Step/Time
Retailer
Wholesaler Step 8
Step 9
r
(t) At least 5 BD in advance of expected date of connection
Confirms all conditions have been satisfied
If performed by an AE
Agrees with Retailer date on which new connection will take place s
Gives Wholesaler notice of expected date of connection
t
If performed by Wholesaler
Notified
Step 10 (u) No less than 3 BD ahead of expected date of connection
Issues request to MO in accordance with CSD 0101
u
Step 11 Makes arrangements with the AE to make the connection
x
AE
v
Connection performed by Wholesaler
(y) Within 5 BD of connection having been made y
Notifies the Wholesaler by re-submitting updated Form A/02
Makes connection on a date agreed with Retailer w Form A/02 Notified
Step 12 (z) Within 5 BD of connection being made by Wholesaler or, if made by AE, 3 BD of receipt of notification from Retailer
Notifies the MO in accordance with CSD 0101 (and 0104 as appropriate)
z
Step 13 (aa) Within 5 BD of date of connection aa
For non-standard connections, provides final ‘as built’ drawing relating to on-site and, where relevant, off-site works
Notified
Page 6 of 14
Process A3 – New connection to the Wholesaler’s Water Supply System for non-domestic purposes (including Building Water) [Steps 1 to 3] Step/Time Step 1
Retailer
Wholesaler
NHH Customer may select a Retailer to a arrange new connection
Step 2
Receives service of statutory notice from NHH Customer
c Retailer already registered to existing Eligible Premises
d
Yes
No
(e) If NHH Customer does not select a Retailer at least 9 BD before the connection is made, a Retailer will be registered*
Notified
If the Wholesaler has chosen to exercise its right to exit, writes to NHH Customer asking to select a Retailer*
e
(f) Within 2 BD
Notifies Retailer
To extent further information required Submits Form A/02 or A/03 with required supporting or further information
f
Form A/02
b For assistance with technical aspects Form A/02
Process A5 Step 3 l
(h, i) Within 5 calendar days of receipt of Form A/ 02, A/03 or other request under Step 2
End
Re-submits updated Form A/02 or A/03
Form A/02/03
g
Accepts application No
or Step 2(b)
Notified
Rejects Form A/02, A/03 or other notice providing reasons and explanation of any further information required h Acknowledges receipt of materially complete Form A/ 02, A/03 and/or other notice
Notified i
No Step 4 Process A1 (Steps 3 to 8)
Yes
k
DIA or predevelopment report required j Yes Requests Retailer to submit Form A/01
*In any event, in the meantime, the Wholesaler shall continue to make the connection as it is required to do and shall request a New Supply Point from the MO at least 3 BD ahead of the estimated date of connection in accordance with Market Terms. If the Retailer is chosen in time it shall follow Process A6. If not, the MO shall Register a Retailer to the new Supply Point(s) in accordance with Market Terms.
Page 7 of 14
Process A3 – New connection to the Wholesaler’s Water Supply System for non-domestic purposes (including Building Water) [Steps 4 to 8] Step/Time
Retailer
Wholesaler Step 3
Step 4 (l) Within 28 calendar days of receipt of materially complete Form A/02 or A/03 or completion of DIA/predevelopment enquiry (whichever is later)
Notified
Step 5 (n) Within 6 months of date of any quotation
Discusses with Retailer requirements, terms and conditions of the new connection, may arrange a site visit and issues a quotation for connections charges, which remains valid for 6 months m
n
Confirms if it wishes to proceed with the Wholesaler or if it will instruct an AE
Yes
Notified
No Step 2 Yes
o
Material change in application
No Step 6 Notifies when private works and site preparation are complete and requests Wholesaler to perform any required ancillary works/inspections/testing p
Notified
Step 7
Carries out any required inspections/testing on date notified to Retailer q
Notified
(q) No later than 5 calendar days after notification under Step 6 r
Arranges any required remedial actions
Yes
Remedial actions required
No Step 8 If performed by an AE s (u) At least 5 BD in advance of expected date of connection
u
Gives Wholesaler notice of expected date of connection
Confirms all conditions have been satisfied If performed by Wholesaler
Agrees with Retailer date on which new connection will take place t Notified
Step 9
Step 9
Page 8 of 14
Process A3 – New connection to the Wholesaler’s Water Supply System for non-domestic purposes (including Building Water) [Steps 9 to 13] Step/Time
Retailer
Wholesaler Step 8
Step 8
Step 9 If a new SPID, issues request to MO in accordance with CSD 0101
(v) No less than 3 BD ahead of expected date of connection
v
Step 10
y
Makes arrangements with the AE to make the connection
AE
w
Connection performed by Wholesaler
(z) Within 5 BD of connection having been made
Makes connection on a date agreed with Retailer x Notified
Notifies the Wholesaler z Step 11 (aa) Within 5 BD of connection being made by Wholesaler or, if made by AE, 3 BD of receipt of notification from Retailer
Notifies the MO in accordance with CSD 0101 (and 0104 as appropriate)
aa
Step 12 (ab) Within 5 BD of date of connection ab
For non-standard connections, provides final ‘as built’ drawing relating to on-site and, where required, off-site works
Notified
Step 13 (ac) Where Wholesaler has provided/allowed new connection for Building Water and connection is no longer required for Building Water purposes
Notified Informs Wholesaler Building Water no longer required Identifies and takes actions required
ac ad
Notifies the MO in accordance with CSD 0104
ae Page 9 of 14
Process A4 – New connection to the Wholesaler’s Sewerage System [Steps 1 to 4] Step/Time Step 1
Step 2
Retailer
Wholesaler
NHH Customer may select a Retailer to a arrange new connection
Submits Form A/04 with required supporting or further information
Receives service of statutory notice from NHH Customer
c
b For assistance with technical aspects d
Process A5 (e) If NHH Customer does not select a Retailer at least 9 BD before the Form connection is made, a A/04 Retailer will be registered* Form A/04 (f) Within 2 BD
Retailer already registered to existing Eligible Premises
Yes
No To extent further information required
If the Wholesaler has chosen to exercise its right to exit, writes to NHH Customer asking to select a Retailer*
e Notified
Notifies Retailer
f
Step 3 Re-submits Form A/04
Form A/04
g
l
(h, i) Within 5 calendar days of receipt of Form A/ 04 and/or other notice under Step 2
End
Accepts form No
or Step 2(b)
Notified
Rejects Form A/04 and/or other notice providing reasons and explanation of any further information required h Acknowledges receipt of materially complete Form A/ 04 or other notice
Notified i
DIA or predevelopment report required j Yes Process A1 (Steps 3 to 8)
k
Step 4 (l) Within 14 calendar days after receipt of materially complete Form A/04 and/or other notice
Step 13-20
Yes
Notice not issued l
No
Requests Retailer to submit Form A/01
May notify Retailer and NHH Customer it intends to make the connection itself Notice issued Step 5-12
*In any event, in the meantime, the Wholesaler shall continue to make the connection as it is required to do and shall request a new SPID from the MO at least 3 BD ahead of the estimated date of connection in accordance with Market Terms. If the Retailer is chosen in time it shall follow Process A6. If not, the MO shall Register a Retailer to the New Supply Point(s) in accordance with Market Terms.
Page 10 of 14
Process A4 – New connection to the Wholesaler’s Sewerage System [Steps 5 to 12] Step/Time
Retailer
Step 4
Step 5 (m) Within 21 calendar days of receipt of materially complete Form A/04 and/or other notice under Step 3
May arrange a site visit and, in any case, provides Retailer with quotation for connection charges m and specifies any conditions
Notified
Step 6 (n) Within 6 months of receiving quotation
Wholesaler
No
Confirms acceptance of quotation h
Yes
Notified
Form A/04
Notified
Step 2 Yes
Step 7
Arranges for any required work and notifies when preparations are ready for inspection by resubmitting updated Form A/04 o
Step 8
Conducts inspections and confirms if further/ remedial work is required
p Notified
Yes
q
Work required No
Notified r
Agrees a date for the connection with Retailer
Step 9 (s) No less than 3 BD ahead of expected date of connection
Issues request to MO in accordance with CSD 0101
s
Step 10 Notified t
Makes connection on agreed date and issues certificate of compliance
Step 11 (u) Within 5 BD of having made connections
Notifies the MO in accordance with CSD 0101
u Step 12 (v) Within 5 BD of receipt of notification under Step 10
Where connection differs from details previously provided, or if otherwise required, provides final ‘as built’ drawing for onsite works v
Notified
Page 11 of 14
Process A4 – New connection to the Wholesaler’s Sewerage System [Steps 13 to 20] Step/Time
Retailer
Wholesaler
Step 13
Step 4
(w) Within 21 calendar days of receipt of materially complete Form A/04 and/or other notice under Step 3
May arrange a site visit and, in any case, notifies Retailer and NHH Customer of any stipulations and if it rejects the new connection, providing reasons
Notified w No
Rejected
x
Yes Step 2 Step 14 (y) At least 5 BD ahead of expected date of connection
Arranges for any required work to be carried out and gives Wholesaler reasonable notice of date of connection by resubmitting updated Form A/04 y
Form A/04
Notified
Step 15 (z) No less than 3 BD ahead of expected date of connection Step 16 (aa) Notification within 5 BDs of connection being made
Issues request to MO in accordance with CSD 0101
z
aa
Arranges for the connection to be made and notifies Wholesaler by re-submitting updated Form A/04
Step 17
ac
Arranges any required remedial action and requests Wholesaler to carry out a further inspection
Form A/04
Notified
May carry out any required inspection ab
Step 18 Notifies the MO in accordance with CSD 0101 (and 0104 as appropriate)
(ad) Within 3 BD of receipt of notification under Step 16 ad Step 19 (ae) Within 7 calendar days of receiving connection details
Issues a certificate of compliance to the Retailer
Notified ae
Step 20 Provides final ‘as built’ drawings for on-site and off-site works as appropriate
(af) Within 5 BD of date of connection
Notified
af Page 12 of 14
Process A5 – Pre-application technical assistance provided by the Wholesaler at the Retailer’s request Step/Time
Retailer
Wholesaler
Step 1
a
Uses the relevant form to request the Wholesaler assists the Retailer or NHH Customer directly
Form A/02 or A/03 or A/04
Step 2 (b) Within 5 calendar days of receipt of request from Retailer
b
(c) Within 3 calendar days of discussion with NHH Customer
Notified c
Process A1 (Steps 3 to 8)
Step 3
e
Re-submits updated version of relevant form
Yes
d
Contacts the Retailer or NHH Customer and arranges a site visit, as required
Where contacts the NHH Customer directly, confirms details of the discussion in writing to the Retailer and copies all correspondence
DIA/predevelopment report required
No
Relevant Part A Process
Page 13 of 14
Process A6 – Application to be Registered as the Retailer to a newly connected Supply Point Step/Time
Retailer
Wholesaler
Step 1 (a) At least 8 BD before expected date of new connection a
Submits Form A/05 indicating it should be Registered with the MO in respect of the New Supply Point
Step 2 c
Form A/05
Shall respond expeditiously
b
May raise any queries in respect of Form A/05
Rejects Form A/05 d Yes End
Notified
No
Provides reasons e
Step 3 (f) No less than 3 BD ahead of estimated date of connection
Issues request to MO in accordance with CSD 0101
f
Step 4 Notifies the MO in accordance with CSD 0101 and 0104 as appropriate
(g) Within 5 BD of connection having been made g
Page 14 of 14
