[PDF]Operational Terms: Annex B - Process diagrams for part B...
0 downloads
126 Views
217KB Size
Operational Terms: Annex B - Process diagrams for part B (Metering) September 2015
Process B1 Installation of a meter performed by the Wholesaler [Steps 1 to 3] Step/Time
Retailer
Wholesaler
Step 1 Process started by the Retailer (a)
Notifies the Wholesaler it wishes a meter to be installed by submitting Form B/01
Form B/01
a End
infeasible
Notified
Notifies (without site visit) that installation is infeasible/ impractical b
Yes
impracticable
No
Process H2 Step 2
Arranges for any site survey required to establish feasibility or practicality c
(c) Within 3 BD of receipt of notification under Step 1
Non-standard Standard installation installation
Installs meter without delay d No
Yes
Step 3 Notified
(e, f) Notifies Retailer within 8 BD of receipt of notification under Step 1
f
e
Notifies Retailer installation has not taken place Non Standard
Step 5
Standard
Infeasible No
Yes
End
Declines request providing explanation
Notified g
(g, h, j) Within 8 BD of receipt of notification under Step 1
Impractical No
Yes
End
i
h
Declines request providing explanation
May apply for Contribution Offer Process H2 j Step 4
Gives reasons and provides quotation for charges for installing meter Step 4
Page 2 of 22
Process B1 Installation of a meter performed by the Wholesaler [Steps 4 and 5] Step/Time
Retailer Step 3
Step 4 (k) Within 3 months (l) Within 22 BD of notification at Step 1 (if standard) or receipt of acceptance of quotation (if nonstandard)
Wholesaler
k
Accepts quotation
End
No
Step 3 Yes
l
Installs the meter
Step 5
(m) Within 5 BD of day on which it installs the meter
Notifies the MO in accordance with CSD 0104
m
Page 3 of 22
Process B2 Installation of a meter performed by an Accredited Entity [Steps 1 to 3] Step/Time
Retailer
Step 1
Advance notice required
No Step 6 (b) At least 5 BD in advance of scheduled installation
Wholesaler
a
Yes
Notifies the Wholesaler it wishes an AE to install a meter by submitting Form B/02
Form B/02
Notified
b
Step 2 End (c, d, f, h, i) Within 5 BD of receipt of materially complete Form B/02
e
Notified
Provides additional information if requested by Wholesaler Arranges for any work required and if required confirm stipulations have been met
g
Step 4
Declines request explaining reason c No
Yes
Yes d
No Yes f
Step 3 (j) Within 8 BD of notice under Step 1
j
l
Step 4
Provides details of any stipulations No
Provides quotation (if nonstandard) h No
Yes
If required, confirms installation can proceed
i
Resubmit Form B/02* if required
Postpones work pending discussion
Step 5 Conducts any site visit required and provides any further conformation or information
Yes
Approach agreed k No Step 2
*If the updated Form B/02 contains a material change, Step 1 of this process shall be repeated. Page 4 of 22
Process B2 Installation of a meter performed by an Accredited Entity [Steps 4 to 7] Step/Time
Retailer
Step 4
Step 2 or 3
(n) Within 22 BD of receipt of acceptance of quotation
Accepts any quotation
m
(o) Within 5 BD of date on which meter was installed
Wholesaler
Yes
Installs meter n
No Notifies the MO in accordance with CSD 0104
Step 5 o
Step 5
Step 2 or 4
(p) Following expiry of 5 BD advance notice period (where required) or any other period agreed following postponement under Step 2
Arranges the installation using an AE, subject to any stipulations imposed by the Wholesaler under Step 2
p
Step 6 (q) Within 5 BD of date of meter installation
q
Provides details of the meter installation to the Wholesaler by submitting updated Form B/02
Form B/02
Notified
Step 7 (r) Within 3 BD of receipt of details from Retailer under Step 6
Notifies the MO in accordance with CSD 0104
r
Page 5 of 22
Process B3 Meter accuracy test performed by the Wholesaler Retailer/any Other Retailer/ Other Wholesaler
Step/Time
Water Wholesaler
Step 1 Process started either by Wholesaler (a) or Retailer/any Other Retailer/Other Wholesaler (b)
Notifies Retailer and any Other Retailer/Wholesaler it intends to carry out a meter accuracy test (as requested or on its own initiative) a
Notified
b
Request the Wholesaler to carry out a meter accuracy test by submitting Form B/01
Step 2
Form B/01
Tested in the last 3 months or test in progress c Yes
No
End
Notified d
Step 3 (e) If requested by TDC etc., within 10 BD of receiving request
e
Notifies it will not carry out the test, explains why and provides any previous test results
May (or will, if required by TDC etc.) visit the Eligible Premises to establish the work required
Step 4 (f) Within 22 BD of notification at Step 1 (if requested by Retailer/ ) or site visit at Step 3 (if initiated by Wholesaler)
f
Removes meter to allow for test at an approved test centre and installs a replacement or performs a test in situ
Step 5 (g) Within 5 BD of any meter removal/ installation
Notifies the MO in accordance with CSD 0104
g Step 6 (h) Within 20 BD of meter removal or in situ test under Step 4 Step 7 (i) Depending on test results and within 5 BD of receipt of notification of test results to Retailer under Step 6
Notified h
i
Completes the test and notifies of the test results
Notifies MO of any Volumetric Adjustment in accordance with CSD 0104
Page 6 of 22
Process B4 Meter accuracy test performed by an Accredited Entity [Steps 1 to 4] Step/Time
Retailer
Step 1 No a
Step 4
(b) At least 5 BD in advance of scheduled meter accuracy test
b
Wholesaler
Advance notice required Yes
Notifies the Wholesaler it wishes an AE to remove a meter to conduct an accuracy test by submitting Form B/02
Form B/02
Step 2 End
(c, d, f, g) Within 5 BD of receipt of materially complete Form B/02
Declines request explaining c reason
Yes
Notified
Notified
No No
Provides any additional information if requested by the Wholesaler
e
Approach agreed g
Yes
Notified
Yes
Postpones work pending discussion d No
Yes f
Provides details of any stipulations
No
Arranges for any work required and if required confirm stipulations have been met h
Form B/02 as required
Step 3 j Step 4
Notified
Arranges for a meter accuracy test to be carried out by an AE
If required, confirms meter accuracy test can proceed i
Form B/02* as required
Step 1
(k) Within 5 BD of any meter removal/ installation k
Provides details of any meter change to the Wholesaler by submitting Form B/02 (or updated Form B/02 where advance notice was given)
Form B/02
Notified
Step 5
*If the updated Form B/02 contains a material change, Step 2 of this process shall be repeated. Page 7 of 22
Process B4 Meter accuracy test performed by an Accredited Entity [Steps 5 to 7] Step/Time
Retailer
Wholesaler
Step 5
Step 4
(l) Within 3 BD of receiving details from Retailer under Step 4
Notifies the MO in accordance with CSD 0104
l Step 6 (m) Within 20 BD of any meter removal under Step 3
Step 7 (n) Depending on test results and within 5 BD of receipt of notification of test results to Retailer under Step 6
m
Completes the test and notifies of the test results
Notified
n
Notifies MO of any Volumetric Adjustment in accordance with CSD 0104
Page 8 of 22
Process B5 Repair or replacement of a faulty meter performed by the Wholesaler Step/Time
Retailer
Wholesaler
Process started either by the Wholesaler (a) or the Retailer (b)
Notified
Notifies the Retailer that a fault has been identified
(b) As soon as reasonably practicable
Notifies the Wholesaler that a fault has been identified by submitting Form B/01
Step 1
a
b
Form B/01
Step 2 c
Visits the Eligible Premises
d
Determines if the meter is faulty No
End
Notified e
(f) Within 22 BD of date of notification under Step 1
f
Notifies the Retailer the meter is working properly
Yes
Repairs or replaces the faulty meter
Step 3 (g) Within 5 BD of meter removal and installation
Notifies the MO in accordance with CSD 0104
g
Page 9 of 22
Process B6 Repair or replacement of a faulty meter performed by an Accredited Entity Step/Time
Retailer
Step 1
Advance notice required
No Step 4 (b) As soon as practicable and no less than 5 BD in advance of date of repair/ replacement
Wholesaler
a
Yes
Notifies the Wholesaler it wishes an AE to repair or replace a faulty meter by submitting Form B/02
b
Form B/02
Notified
Step 2 Notified
End
(c, d, f, g) Within 5 BD of receipt of materially complete Form B/02
e
Provides additional information and agrees timescale for repair/ replacement
Notified
Declines request explaining reason c No
Yes
Postpones work requesting any further information d No
Yes
Yes
Form B/02*
f
Provides details of any stipulations
Arranges for any work required to comply with stipulations and if required confirm these have been met
No
h
Confirms repair or replacement can proceed
Notified g Step 3 (i) More than 5 BD but less than 22 BD from notification under Step 1 or, if postponed, within agreed timescale
i
Arranges for the AE to repair or replace the meter, subject to any stipulations
Form B/02* as required
Step 1
Step 4
Provides details of meter change to Wholesaler by submitting Form B/02 (or updated Form B/02 where advance notice was given)
(j) Within 5 BD of meter repair or replacement
Form B/02
Notified
j
Step 5 (k) Within 3 BD of receipt of details from Retailer under Step 4
Notifies the MO in accordance with CSD 0104
k *If the updated Form B/02 contains a material change, Step 1 of this process shall be repeated. Page 10 of 22
Process B7 Retailer requested change to size, model or location of meter performed by the Wholesaler Step/Time
Retailer
Step 1
a
Wholesaler
Makes a request for a change of meter by submitting Form B/01
Notified
End
Form B/01
Notified
Declines request providing b reasons
Yes
No Step 2 c
May visit the Eligible Premises
d
Standard installation Yes
(e) Without delay and in any event within 22 BD of receiving request under Step 1 (when standard installation)
Arranges for the removal of the meter and installation of the replacement meter
e
No
Step 5 (f) Within 10 BD of receiving request under Step 1
Provides Retailer with quotation and gives reasons
Notified f
Step 3 (g) Within 3 Months
Confirms acceptance of quotation g No
Yes
Notified
End
Step 4
Arranges time and date and advises of any proposed change of meter location
h Step 5
Undertakes the work
(i) Within 22 BD of notification at Step 1 (if standard) or receipt of acceptance at Step 3 (if non-standard) (j) Within 5 BD of completion of the work
i Notifies the MO in accordance with CSD 0104
j Page 11 of 22
Process B8 Retailer requested change to size or location of the meter performed by an Accredited Entity Step/Time
Retailer
Step 1
Wholesaler
Makes a request for a change to the size or location of a meter to be performed by an AE by submitting Form B/02
a
Form B/02
Step 2 (b) Within 10 BD of receiving request
May visit the Eligible Premises
b
Step 3 Notified
End
(c, d, f, g) Within 10 BD of receipt of materially complete Form B/02
Notified
Declines request explaining c reason
Yes
No
e
Provides any additional information requested by Wholesaler
Form B/02* if required
Notified
Postpones work requesting any further information d No
Yes
Yes f
Arranges for any work required and if required confirm stipulations have been met h
Provides details of any stipulations No
Notified g
Confirms meter change can proceed
Step 4 (i) Within 30 BD of confirmation under Step 3 or other agreed timescale
i
Step 5 (j) Within 5 BD of meter change j
Form B/02* as required
Arranges for the meter change to be performed by the AE, subject to any stipulations
Provides details of the meter change to the Wholesaler by submitting updated Form B/02
Form B/02
Notified
Step 6 Notifies the MO in accordance with CSD 0104
(k) Within 3 BD of receipt of details from Retailer under Step 5 k
*If the updated Form B/02 contains a material change, Step 1 of this process shall be repeated. Page 12 of 22
Process B9 Retailer requested change of meter performed by an Accredited Entity (other than a replacement following a fault or a change to the size or location of the meter) Step/Time
Retailer
Step 1
Wholesaler
Advance notice required
No Step 4
a
Yes
Notifies the Wholesaler it wishes an AE to performs a meter change by submitting Form B/02 b
(b) At least 5 BD in advance of scheduled meter change
Form B/02
Notified
Step 2 End
(c, d, f, g) Within 5 BD of receipt of materially complete Form B/02
Notified
Declines request explaining reason c
Yes
No
e
Provides additional information requested by Wholesaler
Yes
Notified
Yes
Postpones work requesting any further information d
Form B/02* as required
h
Arranges for any work required to comply with stipulations and if required confirm these have been met
f
No Provides details of any stipulations No
Notified g Step 3
Confirms meter change can proceed, where required
Form B/02* if required i
Arranges for the AE to change the meter
Step 1
Step 4 (j) Within 5 BD of meter change j
Provides details of meter change to Wholesaler by submitting Form B/02 (or updated Form B/02 where advance notice was given)
Form B/02
Notified
Step 5 (k) Within 3 BD of receipt of details from Retailer under Step 4
Notifies the MO in accordance with CSD 0104
k *If the updated Form B/02 contains a material change, Step 1 of this process shall be repeated. Page 13 of 22
Process B10 Wholesaler requested installation or change of meter performed by the Wholesaler (other than a replacement following a fault) Step/Time
Retailer
Wholesaler
Notified
Notifies Retailer it wishes to install or change a meter, including any programme, relevant meter details and reason for the installation or change
Step 1 (a) Giving 22 BD advance notice
a Step 2
Step 3 (c) No less than 22 BD from notice under Step 1
Notifies by exception if it wishes a meter of different model, type or in different location b
Notified
Arranges with the Retailer or NHH Customer directly a mutually convenient time and date for the meter installation or change and carries out the work c
Step 4 (d) Within 5 BD of date on which the work was carried out
Notifies the MO in accordance with CSD 0104
d
Page 14 of 22
Process B11 Retailer request for Wholesaler to carry out Meter Read for a Non-Market Meter pending Transfer or allocation of a Supply Point Step/Time
Retailer
Wholesaler
Step 1
Notifies the Wholesaler if it wishes a meter read to take place by submitting Form B/03
Notified
a
Step 2 Carries out the meter read in accordance with the Market Terms
b
Step 3 (c) Within 2 BD of date on which the work was carried out
Notifies the MO in accordance with CSD 0202
c
Page 15 of 22
Process B12 Installing Private Meters necessary for calculation of Primary Charges for Trade Effluent Services, or Trade Effluent Services and Foul Sewerage Services Step/Time
Retailer
NHH Customer*
Step 1
Wholesaler**
NHH Customer notifies Wholesaler of its intention to install the new Private Meter Notified
Notifies Retailer of
a b
intent to install a meter
Step 2
(d) Within 5 BD of installation c
Following installation NHH Customer provides details of meter installation to Wholesaler
Notified
Step 3 d (e) Within 5 BD of receipt of notification under Step 2 (if insuff. quality) Step 4 (f) Within 5 BD of receipt of meter details under Step 2 (if suff. quality) or any site visit under Step 3 (if insuff. quality), whichever is later
No
Yes
e
Visits the Eligible Premises to confirm details provided by NHH Customer
Notifies the MO in accordance with CSD 0104
f
Step 5 (g) Within 1 month of receipt of notification under Step 2 (if suff. quality)
Photographic evidence of sufficient quality
g
Visits the Eligible Premises to confirm details provided by NHH Customer
* Throughout Processes B12-B14, the Wholesaler shall be responsible for procuring that the Non-Household Customer provides the relevant information or carries out the activities required by these processes. ** Throughout Processes B12-B14, the Wholesaler shall copy any written communications to the Non-Household Customer to the Retailer.
Page 16 of 22
Process B13 Testing, repairing and replacing Private Meters necessary for calculation of Primary Charges for Trade Effluent Services, or Trade Effluent Services and Foul Sewerage Services [Steps 1 and 2] Step/Time
Retailer
NHH Customer*
Step 1 (a) and (b) are alternative ways of initiating the process (b) as soon as reasonably practicable and within 2 BD of becoming aware
Wholesaler** Becomes aware that Private Meter is faulty a
Where Retailer becomes aware that Private Meter is faulty, notifies Wholesaler by submitting Form B/01 b
Notified
Notified
Contacts NHH Customer requiring they repair, replace or test the meter c
Sends copy of requirement to Retailer
Notified
d
Step 2 NHH Customer arranges for Private Meter to be repaired, replaced or tested
(e) Within timescale agreed with Wholesaler e (f) Within 5 BD of repair/replacement or 20 BD of testing
NHH Customer provides Wholesaler with required details following repair, replacement or testing
Notified
Notified
If a test was carried out, contacts NHH Customer advising whether repair or replacement is necessary
f (g) Within 5 BD of receiving required details
g
Step 3
* Throughout Processes B12-B14, the Wholesaler shall be responsible for procuring that the Non-Household Customer provides the relevant information or carries out the activities required by these processes. ** Throughout Processes B12-B14, the Wholesaler shall copy any written communications to the Non-Household Customer to the Retailer. Page 17 of 22
Process B13 Testing, repairing and replacing Private Meters necessary for calculation of Primary Charges for Trade Effluent Services, or Trade Effluent Services and Foul Sewerage Services [Steps 3 to 5] Step/Time
Retailer
NHH Customer*
Wholesaler**
Step 3
Step 2
h
Photographic evidence of sufficient quality No
(i) Within 5 BD of receipt of notification under Step 2 (if insuff. quality)
Step 4 (j) Within 5 BD of receipt of meter details under Step 2 (if suff. quality) or any site visit under Step 3 (if insuff. quality), whichever is later
Yes
Visits the Eligible Premises to confirm details provided by NHH Customer i
Notifies the MO in accordance with CSD 0104
j
Step 5 (k) Within 1 month of receipt of notification under Step 2 (if suff. quality)
k
Visits the Eligible Premises to confirm details provided by NHH Customer
* Throughout Processes B12-B14, the Wholesaler shall be responsible for procuring that the Non-Household Customer provides the relevant information or carries out the activities required by these processes. ** Throughout Processes B12-B14, the Wholesaler shall copy any written communications to the Non-Household Customer to the Retailer.
Page 18 of 22
Process B14 Exchanging Private Meters necessary for calculation of Primary Charges for Trade Effluent Services, or Trade Effluent Services and Foul Sewerage Services Step/Time
Retailer
NHH Customer*
Step 1
Wholesaler**
NHH Customer agrees exchange of Private Meter with the Wholesaler a
Notifies Retailer of NHH
Notified
meter b
Step 2 Following exchange provides details of meter removal and installation to the Wholesaler
(d) Within 5 BD of replacement
Notified
c Step 3
d
Photographic evidence of sufficient quality No
(e) Within 5 BD of receipt of notification under Step 2 (if insuff. quality)
Yes
e
Visits the Eligible Premises to confirm details provided by NHH Customer
Step 4 (f) Within 5 BD of receipt of meter details under Step 2 (if suff. quality) or any site visit under Step 3 (if insuff. quality), whichever is later
Notifies the MO in accordance with CSD 0104
f
Step 5 (g) Within 1 month of receipt of notification under Step 2 (if suff. quality)
Visits the Eligible Premises to confirm details provided by NHH Customer g
* Throughout Processes B12-B14, the Wholesaler shall be responsible for procuring that the Non-Household Customer provides the relevant information or carries out the activities required by these processes. ** Throughout Processes B12-B14, the Wholesaler shall copy any written communications to the Non-Household Customer to the Retailer.
Page 19 of 22
Process B15 Installing Cross Border Meters necessary for the calculation of Primary Charges for Sewerage Services Step/Time
Retailer
Wholesaler*
Water Undertaker**
Step 1 Notifies Wholesaler of its intention to install a new Cross Border Meter a
Notified b
Notifies Retailer on becoming aware of Water Undertaker's intent to install a meter
Step 2 (c) Within 5 BD of installation, or such longer time as agreed with Water Undertaker
Notified c
Following installation, provides details of meter installation to Wholesaler
Step 3
(d) Within 5 BD of receipt of meter details under Step 2
Notifies the MO in accordance with CSD 0104
d
* Throughout Processes B15-B17, the Wholesaler shall provide updates and notifications to the MO. ** The Wholesaler is required under the Business Terms to seek to put in place appropriate arrangements with the relevant Water Undertaker in respect of Cross Border Meters. Throughout Process B15-B17, it shall be the responsibility of the Wholesaler to seek to procure that the Water Undertaker provides the relevant information or carries out the activities required by these processes. The Wholesaler and the Retailer shall work together and co-operate in relation to these meters.
Page 20 of 22
Process B16 Testing, repairing and replacing Cross Border Meters necessary for the calculation of Primary Charges for Sewerage Services [Steps 1 to 3] Step/Time
Retailer
Step 1 (a) and (b) are alternative ways of initiating the process (b) as soon as reasonably practicable and within 2 BD of becoming aware
Wholesaler*
Water Undertaker**
Becomes aware that Cross Border Meter is faulty a Where Retailer becomes aware that Cross Border Meter is faulty, notifies Wholesaler by submitting Form B/01
Notified
b
Contacts relevant Water Undertaker to seek to procure they repair, replace or test the meter
Notified
c
Notified d
Sends copy of requirement to Retailer
Step 2 (e) Within timescale agreed with Wholesaler
e
(f) Within 5 BD of repair/ replacement, or 20 BD of testing, or such longer period agreed with Water Undertaker
Notified f
Water Undertaker arranges for Cross Border Meter to be repaired, replaced or tested
Water Undertaker provides Wholesaler with required details following repair, replacement or testing
Step 3 (g) Within 5 BD of receipt of meter details under Step 2
Where meter replaced, notifies the MO in accordance with CSD 0104
g
* Throughout Processes B15-B17, the Wholesaler shall provide updates and notifications to the MO. ** The Wholesaler is required under the Business Terms to seek to put in place appropriate arrangements with the relevant Water Undertaker in respect of Cross Border Meters. Throughout Process B15-B17, it shall be the responsibility of the Wholesaler to seek to procure that the Water Undertaker provides the relevant information or carries out the activities required by these processes. The Wholesaler and the Retailer shall work together and co-operate in relation to these meters.
Page 21 of 22
Process B17 Exchanging Cross Border Meters necessary for the calculation of Primary Charges for Sewerage Services Step/Time
Retailer
Wholesaler*
Water Undertaker**
Step 1 Agrees exchange of Cross Border Meter with the Wholesaler a Notifies Retailer upon becoming aware of Water Undertaker's intent to install meter
Notified b
Step 2
(c) Within 5 BD of replacement (or longer period agreed with Water Undertaker)
Notified c
Following exchange provides details of meter removal and installation to the Wholesaler
Step 3
(d) Within 5 BD of receipt of meter details under Step 2
Notifies the MO in accordance with CSD 0104
d
* Throughout Processes B15-B17, the Wholesaler shall provide updates and notifications to the MO. ** The Wholesaler is required under the Business Terms to seek to put in place appropriate arrangements with the relevant Water Undertaker in respect of Cross Border Meters. Throughout Process B15-B17, it shall be the responsibility of the Wholesaler to seek to procure that the Water Undertaker provides the relevant information or carries out the activities required by these processes. The Wholesaler and the Retailer shall work together and co-operate in relation to these meters.
Page 22 of 22