Outreach Worker REPORTS TO


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EPISCOPAL COMMUNITY SERVICES JOB POSTING EEO M/F/D/V

REQ/JOB #: OPEN: CLOSE: LOCATION: TEMP/REG:

13-41ECS 11/15/2013 Until Filled F2F Office – San Diego, CA Reg

POSITION:

Outreach Worker

REPORTS TO:

Program Manager

EEOC CLASS:

(9) Service Worker

FLSA:

Non-exempt

SCHEDULE:

May vary; typically M – F, 8am – 4:30pm

SALARY RANGE:

$13.50 - $15.53/hour DOQE

GENERAL DESCRIPTION:

ESSENTIAL FUNCTIONS:

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The Outreach Worker functions as a member of the team that provides mobile and sitebased outreach and case management services to homeless persons with mental illness. Such services include but are not limited to: engagement and the provision of basic survival items, program enrollment, crisis intervention, problem solving within the system of care, housing placement, treatment placement, participation in the development of individual care plans, transportation assistance, and the coordination and brokerage of services with community based and internal resources. The Outreach Worker documents all services and contacts provided in the member file and/or the electronic database. The Outreach Worker may work collaboratively with other providers and law enforcement personnel to identify eligible recipients and provide services. This position may also participate in community forums that address relevant topics/issues regarding homelessness, mental illness, special needs housing, and co-occurring disorders. 1. Visit individuals in mobile locations and attend community venues and forums to provide information on agency and program services, eligibility requirements, and procedures for enrollment and participation. 2. Provide entry level case management functions, conducting assessments, coordinating service planning and implementation with other program staff, and supporting members/clients in accessing needed services including making contacts with community based service providers, coordinating referrals, and assisting clients with following through on referrals. 3. Provide enrollment and case management services to eligible persons referred by law enforcement or by other qualified partners and community providers. 4. Assist members/clients in meeting their basic needs including but not limited to: personal hygiene, laundry, mail, phone access, transportation, housing, substance abuse treatment, securing identification, income, etc. 5. Provide follow up support services to housed clients to facilitate maintenance of housing, working with treatment providers and property managers to resolve issues and stabilize the placement. 6. Provide up to six months of follow-up support services to residents who have exited HUD-funded housing programs. 7. Participate in interdisciplinary assessment and case planning as appropriate. 8. Develop service plans that are measurable, observable, and completed according to time lines and documentation requirements. 9. Provide street and site-based psychosocial rehabilitation support services to clients in a timely and professional manner as appropriate.

10. Deliver services in a manner consistent with diagnosis and service plan goals. 11. Coordinate with and support other program staff in planning and arranging group activities (including outside speakers, local events, etc.). 12. Recognize and promptly address conflicts between program members/clients and/or with community members using non-violent crisis intervention techniques. 13. Document and submit statistical data that accurately reflects all services provided and all client contacts in accordance with applicable standards and complete internal ECS data tracking systems entries by due dates as assigned. 14. Facilitate communication among members/clients and between members/clients and staff and model respectful communication and team collaboration in all contacts with members/clients and co-workers. 15. Maintain a confidential environment by ensuring that all written member/client information is secure at all times and by refraining from discussing confidential matters either with or in the presence of other members /clients/potential members and outside entities. 16. Maintain a safe environment for staff as well as members/clients. 17. Participate in supervision and quality improvement activities and attends training, staff meetings and other events as directed. 18. Observe and assist in the development of the vocational, educational, social, and psychosocial rehabilitative (PSR) components of the program in collaboration with staff, other members/clients, and funding partners. 19. Assist and support staff in completing everyday tasks associated with routine program operation. 20. Create an ongoing, updated mobile resource filing system (paper and electronic) in order to provide members/clients with current, accurate referrals. 21. Perform other duties as assigned by the Manager, including but not limited to being cross-trained in other program functions and filling in as needed.

KNOWLEDGE, SKILLS, & ABILITIES:

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Knowledge of: 1. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. 2. Administrative and clerical procedures such as word processing, spreadsheets, electronic case management information systems, PowerPoint presentations, electronic file storage, and other office procedures and terminology. 3. General psychology: human behavior and performance; individual differences in ability, personality, interests, learning, motivation, consistent with education and experience required for the position. 4. Social Work: case planning assessments, individualized case planning and case management, knowledge of the attributes, behaviors, and interventions responding to homelessness, family violence, child abuse, women’s issues, mental illness, psycho-pharmacology, and co-occurring disorders. 5. Bio-psychosocial rehabilitation and recovery principles and their application in field setting. 6. The attributes and behaviors of serious mental illness, and homelessness. 7. The attributes and behaviors of substance abuse, and co-occurring disorders. 8. Mainstream health & human services and resources throughout San Diego both public and private. 9. Deegan’s Intentional Care Standards. 10. Basic rules and regulations governing application to and interaction with public assistance programs. 11. Cultural competencies relevant to serving the target population. 12. Rules and regulations governing confidentiality. 13. Team building, mentoring, and coaching techniques. 14. De-escalation techniques and non-violent crisis intervention. 15. Ethics and standards relevant to client/staff interactions in therapeutic, case

management, and/or health and human services environments. Skills: 1. Communication skills including but not limited to: active listening; social perceptiveness; reading, writing and speaking coherently and effectively. 2. Reasoning skills including but not limited to: critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions; judgment and decision making, considering the costs and benefits of potential actions. 3. Effective interaction and connection with mental health consumers in order to advocate for and support efforts to achieve individual case plan goals. 4. Monitoring and coordination: assessing performance of oneself, other individuals, or organizations and adjusting actions in relation to others’ actions. 5. Time and task management. 6. Good filing and organization skills/methodologies. 7. Customer service orientation: actively looking for ways to help people. 8. Excellent computer skills to include word processing, database interfaces, Internet, data entry, and e-mail. 9. Excellent phone etiquette. 10. Appropriately responding to non-compliant, difficult, and potentially volatile individuals and situations. 11. Effective teamwork and collaboration with co-workers, other community providers, law enforcement, and other government agencies. Ability To: 1. Problem solve and utilize non-violent crisis intervention techniques when necessary, responding appropriately and effectively to persons or situations that may be hostile or volatile. 2. Organize and set priorities, exercising sound independent judgment within areas of assigned responsibility. 3. Establish authentic relationships with members/clients that provide another avenue for members/clients to learn about and proactively engage in their own recovery. 4. Use modern-day technology effectively and efficiently including but not limited to: PCbased desktop computers, portable devices such as mobile phones, laptops, and PDAs, the Internet, web-based email and database access, fax and PDF resources. 5. Communicate clearly, concisely, and effectively orally in person, or over the phone, and in writing via email, letters, case file documentation, and reports. 6. Coordinate and/or support and/or participate in external program presentations. 7. Exercise tact, objectivity, sensitivity, strategy, and judgment when dealing with members/clients, professionals, volunteers, and other staff. 8. Learn how to use technologies not currently familiar with. 9. Understand contractual/scope of work requirements and establish plan to achieve. Ability to understand and implement principles and practices defining member-driven programs.  EDUCATION & EXPERIENCE:

    

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AA Degree in Psychology, Social Work, Counseling, or relevant field required. Bachelor’s Degree in progress or completed preferred. Equivalent years of directly related experience may be substituted for degree at employer discretion. Two years experience conducting comprehensive case management functions. At least one year experience working with the target population. Experience with mental illness, co-occurring disorders, including substance abuse, and homelessness, along with domestic violence, and trauma. Mental health consumer in recovery or family member of a mental health consumer not required, but helpful. English/Spanish bilingual preferred.

LICENSES & CERTIFICATIONS:

         

OTHER/SPECIAL:

 

Must pass criminal background check, including Live Scan fingerprinting. Must have medical clearance certifying absence of TB. Free from debarment. Valid California driver’s license and automobile insurance required; MUST have access to reliable transportation. Must have CPR/AED and First Aid certification or be willing to acquire on the job. Employer has discretion to hire at a salary based on qualifications of applicant and budget. Staff must be comfortable interacting with resistant members/clients, being in contact with members/consumers who are not in touch with reality, and addressing difficult conversations (setting limits, personal hygiene, etc.). Adherence to all San Diego or Riverside County and agency policies and procedures as they relate to the mission and purpose of the program is essential. Adherence to the corresponding discipline’s Laws & Regulations and Code of Ethics is essential. This position is in a program that provides case management and supportive services to the homeless, who may or may not have co-occurring issues relevant to mental illness, domestic violence, substance abuse, a criminal history, and so forth. The majority of the work time is spent on the street, accessing clients where they are. The noise level of the environment can be loud and chaotic. Job requirements create the possibility of moderate to high stress levels. Stress levels vary with the intensity of the workload and the individual. This job includes close vision and the ability to adjust focus; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform work on multiple, concurrent tasks and interact with program management, staff, volunteers, representatives of public agencies and community organizations and others encountered in the course of work.

Physical Requirements:

PHYSICAL:

0-24%

25-49%

50-74%

75-100%

Seeing: Must be able to read computer screen and various reports. Standing/walking

x

Climbing/stooping/kneeling

x

x

Fingering/grasping/feeling: Must be able to write, type, and use phone system Driving to multiple locations Lifting Requirement: Up to 45 pounds

ABOUT US ECS (Episcopal Community Services), with approximately 400 employees, maintains many programs addressing homelessness, unemployment, addiction, mental illness, domestic violence, and children's care and education in San Diego County.

x x

MISSION Statement: “Serving God by serving those in need.” ECS encourages a careful review of our mission. As we are a faith based non-profit organization, it is important to recognize and embrace our mission statement.

BENEFITS 80 hours paid vacation, 80 hours paid sick leave, and 16 paid holidays accrued during first year of service; Access to 9 comprehensive medical plans; Access to 3 affordable dental plans; Employer paid life insurance; Broad EAP that includes up to 10 free in-person counseling sessions per year, per issue; 401(k) with discretionary employer match AND discretionary employer contribution (after one year of service). Health benefit eligibility is the first of the third month following the date of hire (ie: hired on 8/25, health benefits start 10/01).

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INTRODUCTORY PERIOD All positions have an initial introductory period of 90 days.

FILING APPLICATIONS When a closing date is indicated, applications and/or resumes must be received by or before 5:00 p.m. on that date, unless otherwise stated on this job announcement.

PROCESS: E-mail a resume and completed employment application to the Human Resources Department by the closing date indicated on the job posting. Please visit the career page of our website for a link to our application: www.ecscalifornia.org E-mail: [email protected] (please include job # in the header)

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