Pathways Advisor - AMEP Distance Learning Casual role located in Perth, WA Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Company, employing more than 5,500 staff globally. Navitas operates across three Divisions. Navitas English provides the Adult Migrant English Program (AMEP) and the Skills for Education and Employment (SEE) programs funded by the Australian Government and the Humanitarian Settlement Services (HSS) for the Department of Social Services. We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy and numeracy skills that meet the settlement, study and employment goals of our clients.
The Pathways Advisor is responsible for the provision of high quality vocational, education and training advice and guidance to Adult Migrant Education Program (AMEP) clients, who participate in the Distance Learning delivery mode only. The Pathways Advisor will also establish and maintain strong networks with local settlement and mainstream service providers and others to facilitate client access to services.
Essential Criteria
Appropriate tertiary qualifications in educational, vocational, social work, career development, counselling or related fields. Demonstrated knowledge of settlement services, state and Commonwealth government services, the Vocational and Education Training (VET) sector, SEE providers and other ESL services in the contract regions. Demonstrated Knowledge of issues that impact on migrant and refugee settlement Ability to analyse client needs, provide information and refer clients to appropriate support services for settlement, career and employment issues Relevant experience/knowledge in using technology, including a variety of career development related tools, email, Microsoft word, internet and databases
Desirable Criteria
Prior use of government program student data bases Knowledge of the AMEP contract requirements and KPIs related to counselling services
How to Apply Enquiries and applications, including an application form, cover letter addressing selection criteria and resume, should be sent via email to
[email protected]. Applications close on Tuesday 22 April 2015 at 5.00 pm.
Only people eligible to work in Australia can apply.
Pathways Advisor Division:
Professional and English Programs
Business Unit: English and Foundation Skills Reports To:
WA: Manager EFS WA / NSW: Manager Flexible Learning
Responsible For:
Provision of high quality educational and employment pathways information and advice to AMEP DL clients
1. Overview and Objectives of the Position Overview The Pathways Advisor is responsible for the provision of high quality vocational, education and training advice and guidance to Adult Migrant Education Program (AMEP) clients, who participate in the Distance Learning delivery mode only. The Pathways Advisor will also establish and maintain strong networks with local settlement and mainstream service providers and others to facilitate client access to services. Objectives
Provide high quality vocational and educational pathways advice and information to AMEP DL clients
Refer AMEP DL clients with personal issues to appropriate service providers
Network with AMEP General Services Providers to promote the Distance Learning program and build relationships relevant for client information and referrals
Develop and maintain educational, vocational and support service resources for the use of DL clients and staff.
Liaise with appropriate staff to develop and maintain communication with clients regarding their experience in DL
2. Key Relationships
Distance Learning Academic and Operations Management teams DL Teaching staff DL Operations staff External stakeholders AMEP General Service Providers
3. Key Result Areas (Areas of Accountability and Responsibility) Client/Relationship Management Ensures consistent delivery of services to clients by:
positively shaping the client’s first impression of Navitas
liaising closely with DL Academic and Operational staff to determine the best pathway options for DL clients
liaising and working effectively with other service providers to provide information and support to clients
Supporting relationships, alliances and networks with external clients and bodies regarding pathways counselling and referral information, as required.
Counselling Services Ensure pathways advice to meet client needs by:
providing high quality vocational and educational pathways advice and information to AMEP DL clients
referring AMEP DL clients with personal issues to appropriate service providers
maintaining up-to-date materials and resources required for pathways information and client referrals
conducting all counselling services required under the AMEP Distance Learning contract
working closely with management staff to improve the counseling services to meet client needs.
facilitating open and active communication with the AMEP general services providers
Reporting and Administration Ensure counselling services meet stakeholder and contract expectations by:
maintaining accurate manual and electronic records of client interviews
ensuring legislative and contract privacy regulations are understood and implemented
ensuring client records and personal information are stored securely according to Navitas English privacy policy
cooperating with other Navitas English staff and external agencies in a way which ensures Navitas English complies with privacy regulations.
Professional Development Ensures currency of knowledge, skills and referral resources by:
maintaining up-to-date professional knowledge and skills in the area of pathways counselling, settlement services, state and Commonwealth government services, the Vocational and Education Training (VET) sector, the Skills for Education and Employment (SEE) providers and community ESL services in the contract regions.
attending and contributing to college staff meetings to ensure clients’ interests continue to be addressed
contributing to the development and implementation of annual professional and curricula development plans
Other
taking reasonable care for the health and safety of staff and students at Navitas English
cooperating as far as needed to enable Navitas English to comply with regulations involving health, safety and welfare.
performing other duties as required
4. Selection Criteria (Qualifications, Skills and Experience) Essential: • •
• •
Appropriate tertiary qualifications in educational, vocational, social work, career development, counselling or related fields. Demonstrated knowledge of settlement services, state and Commonwealth government services, the Vocational and Education Training (VET) sector, SEE providers and other ESL services in the contract regions. Demonstrated Knowledge of issues that impact on migrant and refugee settlement Ability to analyse client needs, provide information and refer clients to appropriate support services for settlement, career and employment issues
•
Relevant experience/knowledge in using technology, including a variety of career development related tools, email, Microsoft word, internet and databases
Desirable: • •
Prior use of government program student data bases Knowledge of the AMEP contract requirements and KPIs related to counselling services
