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SEAMLESS TECHNOLOGIES DATASHEET

Seamless Technologies BMC Remedy ITSM & Atrium CMDB Plug-in for VMware vCenter Orchestrator Automatically create and update your vCenter change requests and ITSM incidents for vCenter failures, as well as create and update Configuration Items within your BMC Remedy Suite! Key Benefits

Bridge the Gap between VMware Virtualization and IT Service Management

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Enable vCO workflows to automate process and data integration with BMC servers

The VMware vCenter Orchestrator BMC Remedy ITSM Plug-in and VMware vCenter Orchestrator BMC Atrium CMDB Plug-in by Seamless Technologies bridge the gap between your VMware based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.

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Create BMC Remedy incident / change ticket based on incident reported from VMware suite

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Create BMC Atrium CMDB CIs based on inventory updates in VMware suite

Seamless’ solution allows enterprises to integrate BMC Remedy ITSM Incident / Change Management / Atrium CMDB applications with VMware vSphere, vOPS, vCenter, vAPPs and vCloud environment using vCO. This product enables vCO workflows to automate otherwise manual ITIL processes and enable process and data integration with based on ITIL standards. Example use cases include, creating a BMC Remedy incident or change ticket based on an incident reported from the VMware suite of products, or a BMC Remedy ITSM ticket managing an automation to build, move and manage a new VM or vApp, or creating and updating a configuration item in BMC Atrium CMDB.

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Leverage out of the box sample workflows for faster time to market

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Control automation to build, move and manage a new VM or vAPP following ITIL practices Ensure Optimum performance and handling of volume with API based and multithreaded technology

Tech Specs »

Works with Remedy versions 7, 8 & any OS

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“VM ready” with API level integration and closed loop control from all supported versions of vCO (starting version 5.1)

Seamless also offers out of the box sample workflows to help our customers accelerate their time to market. Our solutions reduce any dependency on technical resources to understand the configuration of process and data structure and integration protocols. In addition to our sample workflows, the quick start installation and mentoring services reduce implementation and deployment time from days to minutes. Also our gold-star support provides automatic updates of Seamless products to match the manufacturer’s changes, for example when Remedy ITSM version changes, allowing that labor to be used towards more value-added activities. Our out of the box integration increases IT efficiency and revenue, a true accelerated process time to business value.

Reduce Manual Labor and Improve Process Efficiency The BMC Plug-ins allow users to manage their ITSM and CMDB applications by providing interaction between vCO and BMC servers. The vCO orchestrator administrators and workflow developers can create and run orchestrator workflows that do such things as automatically create and update vCenter change requests within the BMC Remedy ITSM system and create and update ITSM incidents concerning failures within vCenter that require manual intervention, or create and update configuration items in the Atrium CMDB. Seamless is highly skilled in designing multi-vendor end-to-end automation / cloud solutions and this integration is just one of our many solutions for improving process efficiency via: 

Out of the box integration and enablement of service management, service delivery and service automation processes with BMC Suite that enable rich use cases



vCO direct manipulation of BMC Remedy ITSM tickets and configuration items in BMC Atrium CMDB.



Accessibility for users to initiate / create / update ITSM tickets and CIs based on vCenter and other VMware applications, from the Seamless vCO Plug-in

Simplify, Integrate, Automate Why Seamless? »

15 years of integration expertise for event, data, process, GUI and Cloud

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Successfully designed and delivered over 35 full service heterogeneous cloud projects over the past 15 months

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Sample system integration expertise include BMC Software, Cisco, HP, Microsoft, Redhat and VMware

Contact Us For more information on Seamless products, contact us at +1 973-326-8900 or email us at [email protected]. We can also be reached on the web www.seamlessti.com

Tech Specs 

Works with Remedy ITSM and Atrium versions 7, 8



“VM ready” with API level integration and closed loop control from all supported versions of vCO

Seamless Technologies Seamless Technologies, Inc. is a software manufacturer and solution provider specializing in data center automation and cloud computing solutions for enterprises, government, organizations, and service providers. We provide vertically integrated solutions using SEAMLESS DATA PUMP™ products, third party software, and Seamless customizations to increase IT service quality and reduce costs and complexity of IT organizations.

Seamless Technologies, Inc 35 Airport Rd. Morristown, NJ 07960 Tel: + 1 973-326-8900

Services Available •

30 day trial – plug-in installation, configuration and flow demonstration



Quick Start (Including Mentoring) – plug-in installation and configuration, and mentoring



Seamless Support – One of the biggest advantages a customer receives from Seamless Support is a maintenance and support service contract. Seamless Technologies provides high quality, full service, technical support and services. Our support plans include Seamless product updates to enable compatibility with VMware product enhancements, releases, documentation and software patches.

How to Buy To purchase a Seamless Product please contact us at +1 973-326-8900 ext 2028 or email us at [email protected]. We can also be reached on the web at www.seamlessti.com/products.html - please reference part # ST-P-7120-100

©2013 Copyrights Seamless Technologies, Inc. All rights reserved. STI_vCO_BMC_

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