Program Administrator Sydney metropolitan area Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Company, employing more than 5,500 staff globally. Navitas operates across three Divisions. Navitas English provides the Adult Migrant English Program (AMEP) and the Skills for Education and Employment (SEE) program for the Department of Industry and the Humanitarian Settlement Services (HSS) for the Department of Social Services. We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy and numeracy skills that meet the settlement, study and employment goals of our clients.
The Program Administrator will be responsible for ensuring program compliance and providing support to teachers in matters of contract compliance. Key responsilibities will include: Contract compliance Accurate record keeping and reporting to meet contract KPIs related to service delivery and maintain RTO compliance Program requirements are consistently met through accurate documentation, recording and reporting client orientation is regular and consistent for all clients Essential Criteria Able to manage accurate administrative procedures and record-keeping Able to recognize and address procedural or administrative issues relating to client outcomes Knowledge of program and contract requirements Able to instruct and direct staff to meet client and program requirements Demonstrated high level of interpersonal, written and verbal communication skills Desirable Criteria Knowledge of contract KPIs Previous experience in government contract management Demonstrated experience in the education sector Demonstrated knowledge of compliance in the regulatory environment Skills and experience in the provision of local IT support services How to Apply Enquiries and applications, including a cover letter addressing selection criteria and resume, should be sent via email to
[email protected]. Applications close on Friday 31st October 2014 at 5.00 pm.
Location preferences should be specified in your email application.
Position Description Program Administrator Division:
Professional and English Programs
Business Unit: English and Foundation Skills Reports To:
College Operations Manager
Responsible For:
Provision and oversight of AMEP and SEE program administrative procedures and compliance
1. Overview and Objectives of the Position Overview The Program Administrator is responsible for ensuring program compliance and providing support to teachers in matters of contract compliance. Objectives
contract compliance
accurate record keeping and reporting to meet contract KPIs related to service delivery and maintain RTO compliance
program requirements are consistently met through accurate documentation, recording and reporting
client orientation is regular and consistent for all clients
2. Key Relationships
College Operations Manager Central Admin Team (CAT) College Academic Manager College Academic staff Consortium Partners External stakeholders
3. Key Result Areas (Areas of Accountability and Responsibility) Client/Relationship Management Ensures client participation is facilitated by:
conducting effective client orientation, information and exit sessions coordinating client childcare needs for both onsite and mainstream childcare liaising with college staff to ensure the timely flow of information and reporting monitoring and following up on client absences to maximise client outcomes and retention
ensuring effective communication and information dissemination practices for staff promoting effective teamwork to create a collaborative and positive working environment.
Program Administrative Services Coordinates program administration by:
providing regular program information, updates and reports to the Operations Manager providing relevant program information to college staff and clients checking attendance rolls for accuracy and completion ensuring contract compliance is ongoing and rigorous meeting different reporting priorities and deadlines ensuring the timely organisation and validity of data regarding client participation to be entered into databases ensuring the effective flow of program specific information and reports between the college and the Central Admin Team recognising opportunities to implement change in response to client, customer or management requests seeking continuous improvement in procedures to maximise client and program outcomes contributing to the review and update of policy and procedure documents.
Reporting and Administration Ensures systems and procedures are maintained by:
following recording and reporting policies and procedures monitoring and managing reporting documentation related to course delivery maintaining accurate manual and computerised records and systems e.g. assessment outcomes organising the collation, management and storage of print based and electronic program assessing and teaching materials working with administration and customer service teams to ensure accurate and timely reporting assisting with audits including preparation of relevant documentation ensuring client records are accurately maintained and securely stored according to Navitas English privacy policy co-operating with other Navitas English staff and external agencies to ensure Navitas English complies with privacy regulations.
Other
seeking continuous improvement in delivery of programs and services, and implementing and modelling high standards of work performance liaising with and actively promoting Navitas English’s programs, services and expertise in professional forums, and to organisation and clients participating in and contributing to professional development programs legislative compliance for the health and safety of staff and students at Navitas English.
4. Selection Criteria (Qualifications, Skills and Experience) Essential: • • • • •
Able to manage accurate administrative procedures and record-keeping Able to recognize and address procedural or administrative issues relating to client outcomes Knowledge of program and contract requirements Able to instruct and direct staff to meet client and program requirements Demonstrated high level of interpersonal, written and verbal communication skills
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Desirable: • • • • •
Knowledge of contract KPIs Previous experience in government contract management Demonstrated experience in the education sector Demonstrated knowledge of compliance in the regulatory environment Skills and experience in the provision of local IT support services
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