Program Administrator


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Program Administrator Full time, fixed term to 30 June 2020. • • •

Provide high quality administrative support to the business Work within a collegial and supportive environment Work for an ASX 200 organisation with a global footprint

The Program Administrator is responsible for the provision of high-quality administrative support, accurate reporting and record keeping, ensuring program compliance and providing relevant support to teaching and nonteaching staff, while having a strong client focus. The candidate we seek will ideally have the following: Essential: • Demonstrated knowledge of program and contract requirements • Ability to manage and maintain accurate administrative procedures and record-keeping • Ability to recognize and address procedural or administrative issues relating to client outcomes • Ability to use learner management and information systems such as VETtrak • Demonstrated high level of interpersonal, written and verbal communication skills Desirable: • Knowledge of AMEP and SEE contract KPIs • Previous experience in government contract management • Demonstrated experience in the education sector • Demonstrated knowledge of compliance in the regulatory environment • Skills and experience in the provision of local IT support services What we can offer you: • A fun and supportive team environment • Career progression and development pathways • Collegial and collaborative environment with the aim of academic excellence • Mobility within the organisation and locations • Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance • Salary packaging and novated leasing

www.navitas.com

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About Us Navitas English provides the Adult Migrant English Program (AMEP) and the Skills for Education and Employment (SEE) program for the Department of Education and Training, as well as the Smart Skilled and Hired Youth Employment program for the Department of Industry and the Career Pathways Pilot for the Department of Social Services. We are committed to working with Federal and State Governments, education providers, communities, employers and industry groups to provide the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients. Diversity and Inclusion Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. How to apply Please apply online, or for further information, please contact Sladjana Spaic, Operations Manager on [email protected]. Applications close on 15 March 2019 at 5:00pm. Applications received after the close date may be considered pending the recruitment process. Additional information For full description of the role and other opportunities, please visit https://www.navitas.com/careers Successful candidates will require full working rights in Australia and undergo criminal records and working with children check. By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers

www.navitas.com

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Position Description Program Administrator Division:

Careers and Industry

Business Unit: Government Services Reports To:

Operations Team Leader

Responsible For:

Provision and oversight of AMEP and SEE program administrative procedures and compliance

Salary:

Navitas English NSW Enterprise Agreement General Employee Salary Level 4

1. Overview and Objectives of the Position Overview The Program Administrator is responsible for ensuring program compliance and providing support to teachers in matters of contract compliance. Objectives • • • •

Contract compliance Accurate record-keeping and reporting to meet contract KPIs related to service delivery and maintain RTO compliance Program requirements are consistently met through accurate documentation, recording and reporting Client orientation is regular and consistent for all clients

2. Key Relationships • • • •

Site Manager Operations and Academic Team Leaders Operations and teaching staff External stakeholders

3. Key Result Areas (Areas of Accountability and Responsibility) Client/Relationship Management Ensures client participation and retention is facilitated by: • • • •

conducting effective client orientation, information and exit sessions promptly and courteously responding to day-to-day frontline and phone enquiries actively promoting and marketing Navitas English programs, services and expertise to current and prospective clients coordinating client childcare needs for onsite childcare

• • • •

liaising with site staff to ensure the timely flow of information and reporting monitoring and following up on client absences to maximise client outcomes and retention ensuring effective communication and information dissemination practices for staff promoting effective teamwork to create a collaborative and positive working environment.

Program Administrative Services Coordinates program administration by: • • • • • • • • • •

providing regular program information, updates and reports to the Operations Team Leader providing relevant program information to site staff and clients checking attendance rolls for accuracy and completion ensuring contract compliance is ongoing and rigorous meeting different reporting priorities and deadlines ensuring the timely organisation and validity of data regarding client participation to be entered into databases ensuring the effective flow of program specific information and reports to necessary stakeholders recognising opportunities to implement change in response to client, customer or management requests seeking continuous improvement in procedures to maximise client and program outcomes contributing to the review and updating of policy and procedure documents.

Reporting and Administration Ensures systems and procedures are maintained by: • • • • • • • •

following recording and reporting policies and procedures monitoring and managing reporting documentation related to course delivery maintaining accurate manual and computerised records and systems e.g. assessment outcomes organising the collation, management and storage of print based and electronic program assessing and teaching materials working with administration and customer service teams to ensure accurate and timely reporting assisting with audits including preparation of relevant documentation ensuring client records are accurately maintained and securely stored according to Navitas English privacy policy co-operating with other Navitas English staff and external agencies to ensure Navitas English complies with privacy regulations.

Other • • •

seeking continuous improvement in delivery of programs and services, and implementing and modelling high standards of work performance participating in and contributing to professional development programs legislative compliance for the health and safety of staff and students at Navitas English.

4. Selection Criteria (Qualifications, Skills and Experience) Essential: • • • • •

Demonstrated knowledge of program and contract requirements Ability to manage and maintain accurate administrative procedures and record-keeping Ability to recognize and address procedural or administrative issues relating to client outcomes Ability to use learner management and information systems such as VETtrak Demonstrated high level of interpersonal, written and verbal communication skills

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Desirable: • • • • •

Knowledge of contract KPIs Previous experience in government contract management Demonstrated experience in the education sector Demonstrated knowledge of compliance in the regulatory environment Skills and experience in the provision of local IT support services

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