Protect what you have Alice warranty and service plans
Warranty and service plans for the Alice family of diagnostic systems allow you to
protect your investment. These plans are designed to provide you with peace of mind and security to maximize your equipment uptime.
Extended warranty and service plans can provide assurance that your equipment is covered if your
unit manufacturer warranty is coming to an end. If your warranty has already lapsed, our service
contract allows you to plan expenses and reduce the opportunity for exposure. Whatever your service needs, we have a plan that’s right for you.
Alice PSG standard warranty programs include: • Loaner unit while unit is being repaired • Latest Sleepware updates • Unlimited site licensing • 24/7 technical support by phone or remote access • After service, return freight and packaging • Full electrical, mechanical, and functional check • Equipment cleaned and factory tested prior to return • Service performed at an authorized Philips Respironics repair facility The benefits of having a plan: • Paying a one-time fee in order to eliminate unplanned repair costs • Your warranty service work is top priority (over non-warranty work) • Avoiding the time and inconvenience associated with estimates and approvals • Cost-effective maintenance (a one-year warranty plan typically costs less than one non-warranty service call) • Maximizing your equipment uptime with loaner systems
Alice extended warranty and service plans Point-of-sale options Extended warranty programs
Extended warranties add additional years to your equipment’s standard warranty and can last one, two, or three years. Purchasing these warranties at the same time you purchase an Alice device provides you with a very low cost option. Loaner devices are included while under warranty. Note: If a product is returned for warranty service, a maintenance check is performed at no charge. Point-of-sale warranty programs include quick turnaround time and exclude repairs necessitated by deterioration, wear, abuse, mishandling, tampering, misuse, or modifications. Turnaround time represents the time a unit spends at Philips Respironics in the repair process and does not include time in transit.
Post-sale options Extended warranty programs If your system is still under its original warranty, you can purchase an extended warranty package that includes maintenance and loaner systems. Service contracts If your original warranty has lapsed, you can still protect your investment by purchasing a service contract. The applied service contract cannot extend the device past the five-year life cycle of the device. Additional shipping and inspections fees may apply.
Extended warranties Repair only (parts, labor, second day return freight to customer, and latest software available during the time of the repair).
Service agreements Can be purchased after warranty expiration. Unit operation must be validated by Philips Respironics personnel before the service agreement can be purchased.
In addition to your standard Alice warranties, extended
Model
warranties can be purchased at the time of your Alice purchase (at discount) or while the device is still under its orginal warranty. Model Alice 6 LDx One-year Two-year Three-year Alice 6 LDE One-year Two-year Three-year Alice 5 One-year Two-year Three-year Alice LE One-year Two-year Three-year Alice PDx One-year Two-year
Alice 6 LDx One-year Alice 6 LDE One-year Alice 5 One-year Alice LE One-year
Part number 1092005 1092006 1092007 1092005 1092006 1092007 1051265 1051266 1051257 1052095 1052096 1052097 1075015 1075016
Part number 1092030 1092030 1051659 1052098
Did you know? You can field upgrade your Alice 5 or Alice LE PSG system to our latest sleep innovation, Alice 6, for about 1/3 of the cost of purchasing a new system. For one low price per system, you'll receive:* • • • • • • • •
Expert system conversion and installation Alice 6 base station hard drive LDxS or LDxN headbox Sleepware G3 software upgrade Latest firmware upgrade Unit calibration and electrical test Alice 6 sensor kit featuring zRIP kit DuraBelts 24/7 product support
*Depending on the package purchased.
Philips Healthcare is part of Royal Philips
Philips Respironics 1010 Murry Ridge Lane
Philips Respironics Deutschland +49 8152 93 06 0
Murrysville, PA 15668 How to reach us www.philips.com/healthcare
[email protected]
Customer Service +1 724 387 4000 800 345 6443 (toll free, US only)
Asia +49 7031 463 2254
Philips Respironics Asia Pacific +65 6882 5282
Europe, Middle East, Africa +49 7031 463 2254 Latin America +55 11 2125 0744 North America +1 425 487 7000 800 285 5585 (toll free, US only)
Philips Respironics France +33 2 51 89 36 00 Philips Respironics Iberia +34 91 566 90 00 Philips Respironics Italy +39 039 203 1
Philips Respironics Australia +61 (2) 9947 0440 1300 766 488 (toll free Australia only)
Philips Respironics Sweden +46 8 120 45 900
Philips Respironics Benelux +33 1 47 28 30 83
Philips Respironics Switzerland +41 6 27 45 17 50
Philips Respironics China +86 400 828 6665 +86 800 828 6665
Philips Respironics United Kingdom +44 800 1300 845 www.philips.com/respironics
Alice and Respironics are trademarks of Koninklijke Philips N.V and its affiliates.
Please visit www.philips.com/healthcare ©2014 Koninklijke Philips N.V. All rights are reserved. Philips Healthcare reserves the right to make changes in specifications and/or to discontinue any product at any time without notice or obligation and will not be liable for any consequences resulting from the use of this publication. CAUTION: US federal law restricts these devices to sale by or on the order of a physician. eDoc SLU 6/9/14 MCI 4106244
