Key Content Alice Sleep diagnostics Extended warranty and service plans
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Protect your www.philips.com/sleepdx KD 5/25/17 MCI 4107892 PN 1101601
diagnostic investments
Extended warranty and service plans for the Alice family of diagnostic systems help you protect your investment. Our plans are designed to provide you with peace of mind and security to help you maximize your equipment uptime. The benefits of having a plan
Alice programs
• Maximizing your equipment uptime with PSG loaner systems
Time-of-sale options
• Paying a one-time fee upfront in order to eliminate unplanned repair costs later
Extended warranty programs Extended warranties add additional years of protection to your equipment’s standard warranty. Purchasing these warranties at the time of your Alice device purchase will save you money from our post-sale warranty options.
Post-sale options
• Your warranty service work is top priority with shorter turnaround times than non-warranty work • Avoiding extra equipment downtime and inconvenience associated with obtaining estimates and approvals • Cost-effective maintenance a one-year warranty plan typically costs less than one non-warranty service repair
Extended warranty programs If your equipment is still under its original manufacturer’s warranty, you can still purchase extended warranties at our standard warranty pricing.
Alice PSG warranty programs include
Note: Warranty programs exclude repairs necessitated by deterioration, wear, abuse, mishandling, tampering, misuse or modifications.
Service contracts If your original warranty has lapsed, you can still protect your investment by purchasing a service contract. The applied service contract cannot extend the device past the five-year life cycle of the device. Additional shipping and inspection fees apply.
Extended warranties Alice in-lab PSG
Service agreements Part number
Alice 6 LDx or LDE
Alice in-lab PSG Alice 6 LDx or LDE
• Loaner unit provided while your unit is being repaired
One-year
1092005
One-year
• Full electrical, mechanical, and functional check
Two-year
1092006
Alice at-home HST
• Latest Sleepware updates
Three-year
1092007
Alice NightOne
• 24/7 technical support by phone or remote access
Alice at-home HST
• Equipment cleaned and factory tested prior to return
Alice PDx
• After service, return freight and packaging • Service performed at an authorized Philips Respironics repair facility Note: Due to Sleep lab delays in shipping in the device and receiving the necessary budget and signature approvals, the average turnaround time for non-warranty devices is 15 days. 15 days that your sleep center cannot be down a bed.
Part number
One-year
One-year
1075015
Two-year
1075016
Alice NightOne One-year
1125385
Three-year
1125386
Repair only (parts, labor, second day return freight to customer, loaner system and latest software available during the time of the repair.) In addition to your standard Alice warranties, extended warranties can be purchased at the time of your Alice purchase (at discount) or while the device is still under its original warranty.
1092030
1125387
Service agreements can be purchased after warranty expiration. Unit operation must be validated by Philips Respironics personnel before the service agreement can be purchased.
Did you know? Alice 5 has been discontinued, but you can still field upgrade your Alice 5 or Alice LE PSG system to Alice 6. For one low price per system, you’ll receive:* • Expert system conversion and installation • Alice 6 base station hard drive • LDxS or LDxN headbox • Sleepware G3 software upgrade • Latest firmware upgrade • Unit calibration and electrical test • Alice 6 sensor kit featuring zRIP kit DuraBelts
Contact www.philips.com/sleepdiagnostics
Contact your local Philips Respironics Sales Associate or email
[email protected] for additional information. *Depending on the package purchased.
