Public Communities Product Guide

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Public Communities Product Guide

Social Customer Service

Social Ideation

Social Marketing

Product Guide Public communities for social customer service, social marketing and social ideation help you empower your customers with social collaboration that delivers real business value. Our communities are built on an enterprise social platform, which means that you have access to the most comprehensive set of social capabilities, management tools, support and integration. What’s more, we make it easy for you to start small and grow. Just choose the product that’s right for you.

Community Social Capabilities

Express Standard

Plus

Create Content Blogs, microblogs, wikis, discussion forums, photo and video embedding, tags and tag clouds, WYSIWYG content editing, and web pages for basic content management and publishing

Get Social People profiles, friending, activity streams, events, polls, commenting, liking, notifications and RSS

Go Mobile HTML5 compatible devices including iOS, Android and Windows

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Social Capabilities

Express Standard

Plus

Find People and Information Social search that organizes results by people and by social applications

Remove Language Barriers Multi language support including French, Italian, German, Spanish and Japanese1

$

$

Get Access Support for single sign-on via Facebook, Twitter, LinkedIn, Salesforce, Google and Microsoft Live Connect

Locate Expertise Advanced Q&A tracking and reporting, content reputation and quality scoring, badging and points

Curate Content Multiple blog authors, featured content and blog mirroring

Enhance Connections People following, @mentions of people and groups and hashtags for rapid categorization

© Copyright 2013 Telligent. All rights reserved.

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Social Capabilities

Express Standard

Plus

Personalized Recommendations Dynamic recommendations for people and content

Analyze Contributions Analytics and reporting for health, reach, contribution, connection and participation

Innovate Faster Social ideation including challenges, ideas, voting and real-time status updates

Instant Messaging Connect people one on one and in groups for real-time conversations

Enhance Rich Media Optimized video with video transcoding and document previewing

© Copyright 2013 Telligent. All rights reserved.

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Interest and Topic Groups

Express Standard

Plus

Express Standard

Plus

Public groups Group administration and management Private groups (includes support for invitation-only access) Support for subgroups and microsites Configurable group themes and layouts Configurable group roles and permissions Email integration

Community Management and Tools Basic site moderation Advanced moderation capabilities for automoderation, word and phrase filtering and user banning

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Community Management and Tools

Express Standard

Plus

Express Standard

Plus

Configurable permisions for managing security and access requirements Abuse management and reporting Extensible moderation and abuse management

Full User Experience Control Basic branding and design customization Drag-and-drop page designer Customizable widgets Advanced branding and design to match exact creative and brand requirements Customizable email templates

© Copyright 2013 Telligent. All rights reserved.

5

Social Platform and Developer

Express Standard

Plus

Basic APIs Fully documented and supported platform APIs (REST) Integrated widget development tools Private cloud1

$

$

On-premise deployments

Customer Service and Support

Express Standard

Plus

Email and phone support Online support forums and alerts Custom support agreements1

$

$

Developer support1

$

$

24/7/365 support1

$

$

© Copyright 2013 Telligent. All rights reserved.

6

Integration

Express Standard

Plus

Telligent Connect for Sitecore1

$

Telligent Connect for Salesforce.com1

$

Custom integration with front-end web content management systems, CRM software and more1

$

Additional license required Product or service names mentioned herein may be the trademarks of their respective owners. 1

© Copyright 2013 Telligent. All rights reserved.

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