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Expert Insights: Incident Management Discussion with Saskatoon
Ray Unrau Emergency Planning Director Saskatoon, SK, Canada
Agenda •
Why his team needed a system for targeted mass notification
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Recent severe weather-related events and other incidents in Saskatoon that required use of the system
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Lessons learned for improving the activation of response teams and making situational awareness more effective
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Best practices for critical communications and emergency notification
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Q and A
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#CriticalCommunications
Housekeeping
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We’ll send out a recording after the event
Saskatoon: Our Story
Ray Unrau Emergency Planning Director Saskatoon, SK, Canada
#CriticalCommunications
Our Community
• Saskatchewan boasts 3% of national population • Saskatoon population is 261,000, projected growth to 300,000 people within the next 10-15 years. • A University town, agriculturally based but with a growing research tech sector.
http://en.wikipedia.org/wiki/Saskatoon
Safest Place on Earth: Other Than Greenland
Saskatoon has never issued a State of Local Emergency
http://en.wikipedia.org/wiki/Category:Disasters_in_Greenland
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http://en.wikipedia.org/wiki/Greenland
www.antiquesandauctionnews.net
However, We Do Have Risks
Saskatoon was the model used by Public Safety for Canada's disaster response training
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…January 2007 We Demonstrated Our Vulnerability
The City of Saskatoon’s Emergency Plan Did Not Have the Capacity to Escalate a Response for an Event This Size
http://en.wikipedia.org/wiki/Saskatchewan_blizzard_of_2007
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talesofagarlicandonionlover.blogspot.com
Prior to Everbridge… The First Three Pages of Our Emergency Plan Consisted of: − 120 Personnel names − 22 different Organizations − Backup telephone numbers for each
me
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meadowlarkcoffee.com
Why we Needed a Targeted Mass Notification System
Key Team Members Notification Situational Awareness Coordination
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Targeted Mass Notification
Our Reasons For Choosing Everbridge
• Excellent Reputation
• Polling • Real time metrics • Teleconference Bridge • Mobile Member App • Servers in Canada • No Hidden or Additional Usage Fees • Targeted Mass Notification • Single Dashboard to Monitor
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www.telegraph.co.uk
Our Reasons For Choosing Everbridge • Excellent Reputation • Polling • Real time metrics • Teleconference Bridge • Mobile Member App • SERVERS IN CANADA • NO HIDDEN FEES OR ADDITIONAL COSTS • TARGETED MASS NOTIFICATION • SINGLE DASHBOARD TO MONITOR
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Our Application: Internal Notification / Activations
• • • • • • • •
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EMO EOC Alert System Cold Weather Team Saskatoon Public Schools City Parks Department Water Quality Response Team City Hall (Alertus pending) Saskatoon Health Region Saskatoon Catholic Schools
Our Application: Internal Notification / Activations
• • • • • • • •
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EMO EOC Alert System Cold Weather Team Saskatoon Public Schools City Parks Department Water Quality Response Team City Hall (Alertus pending) Saskatoon Health Region Saskatoon Catholic Schools
Our Application: Targeted Mass Notification
• Emergency Messages • Saskatoon L&P • Saskatoon P.W • Saskatoon Water • Saskatoon Police (pending)
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Our Application: Targeted Mass Notification
• Emergency Messages • Saskatoon L&P • Saskatoon P.W • Saskatoon Water • Saskatoon Police (pending)
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Recent Events: EOC Alerts
Level 1 EOC Alerts
− Cold Weather Response Team (data) − Severe Summer & Winter Storm Alerts (data) www.kidzworld.com
Level 2 EOC Alerts
− Several significant winter storms (data & voice) − Sumer Wind Event (data & voice) − Riverbank slump (data & voice)
yourpoemfix.blogspot.com 17
Recent Events: Unusual Usages
Neighborhood Evacuation Pre-Alert (data + voice)
Union Lockout: (Teleconference Bridge)
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Lessons Learned: Benefits
insidehrdq.com
The features of our system have made:
− Activation of teams more efficient − Situational Awareness more effective − Decision making quicker (80/20 rule) − Enhanced inter-organizational cooperation − Increased inter-organizational coordination
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Lessons Learned: Best Practices • Engage Solicitors Early • Engage IT Early • Learn, Then Stay Familiar With the Tool
• Set Up a TMN User Group Committee • Brand Your Program
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Lessons Learned: What We Didn’t Expect
We didn’t Know the Mobile Member App Would be Useful: • Disaster Response: Priority Task Lists • Disaster Recovery: Damage Assessments
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Q&A
Note: Presentation slides will be available on our blog at blog.everbridge.com
Use the Q&A function to submit your questions. #CriticalCommunications
Question 1
What are some best practice tips for utilizing a notification system?
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www.supplychaindigital.com
Question 2
www.sknac.ca www.saskatoon.ca 24
Question 3
Do you coordinate with area businesses in the event of a major incident? If you do, how would you coordinate with them?
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fineartamerica.com
Question 4
What's the best avenue to disseminate urgent information?
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www.onbroadway.ca
Q&A
Note: Presentation slides will be available on our blog at blog.everbridge.com
Use the Q&A function to submit your questions. #CriticalCommunications
Ray Unrau Emergency Planning Director Saskatoon, SK, Canada
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