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Expert Insights: Incident Management Discussion with Saskatoon

Ray Unrau Emergency Planning Director Saskatoon, SK, Canada

Agenda •

Why his team needed a system for targeted mass notification



Recent severe weather-related events and other incidents in Saskatoon that required use of the system



Lessons learned for improving the activation of response teams and making situational awareness more effective



Best practices for critical communications and emergency notification



Q and A

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#CriticalCommunications

Housekeeping

Use the Q&A function to submit your questions.

@everbridge #CriticalCommunications #everbridge #YXE #CriticalCommunications

We’ll send out a recording after the event

Saskatoon: Our Story

Ray Unrau Emergency Planning Director Saskatoon, SK, Canada

#CriticalCommunications

Our Community

• Saskatchewan boasts 3% of national population • Saskatoon population is 261,000, projected growth to 300,000 people within the next 10-15 years. • A University town, agriculturally based but with a growing research tech sector.

http://en.wikipedia.org/wiki/Saskatoon

Safest Place on Earth: Other Than Greenland

Saskatoon has never issued a State of Local Emergency

http://en.wikipedia.org/wiki/Category:Disasters_in_Greenland

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http://en.wikipedia.org/wiki/Greenland

www.antiquesandauctionnews.net

However, We Do Have Risks

Saskatoon was the model used by Public Safety for Canada's disaster response training

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…January 2007 We Demonstrated Our Vulnerability

The City of Saskatoon’s Emergency Plan Did Not Have the Capacity to Escalate a Response for an Event This Size

http://en.wikipedia.org/wiki/Saskatchewan_blizzard_of_2007

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talesofagarlicandonionlover.blogspot.com

Prior to Everbridge… The First Three Pages of Our Emergency Plan Consisted of: − 120 Personnel names − 22 different Organizations − Backup telephone numbers for each

me

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meadowlarkcoffee.com

Why we Needed a Targeted Mass Notification System

Key Team Members  Notification  Situational Awareness  Coordination

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Targeted Mass Notification

Our Reasons For Choosing Everbridge

• Excellent Reputation

• Polling • Real time metrics • Teleconference Bridge • Mobile Member App • Servers in Canada • No Hidden or Additional Usage Fees • Targeted Mass Notification • Single Dashboard to Monitor

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www.telegraph.co.uk

Our Reasons For Choosing Everbridge • Excellent Reputation • Polling • Real time metrics • Teleconference Bridge • Mobile Member App • SERVERS IN CANADA • NO HIDDEN FEES OR ADDITIONAL COSTS • TARGETED MASS NOTIFICATION • SINGLE DASHBOARD TO MONITOR

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Our Application: Internal Notification / Activations

• • • • • • • •

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EMO EOC Alert System Cold Weather Team Saskatoon Public Schools City Parks Department Water Quality Response Team City Hall (Alertus pending) Saskatoon Health Region Saskatoon Catholic Schools

Our Application: Internal Notification / Activations

• • • • • • • •

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EMO EOC Alert System Cold Weather Team Saskatoon Public Schools City Parks Department Water Quality Response Team City Hall (Alertus pending) Saskatoon Health Region Saskatoon Catholic Schools

Our Application: Targeted Mass Notification

• Emergency Messages • Saskatoon L&P • Saskatoon P.W • Saskatoon Water • Saskatoon Police (pending)

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Our Application: Targeted Mass Notification

• Emergency Messages • Saskatoon L&P • Saskatoon P.W • Saskatoon Water • Saskatoon Police (pending)

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Recent Events: EOC Alerts

Level 1 EOC Alerts

− Cold Weather Response Team (data) − Severe Summer & Winter Storm Alerts (data) www.kidzworld.com

Level 2 EOC Alerts

− Several significant winter storms (data & voice) − Sumer Wind Event (data & voice) − Riverbank slump (data & voice)

yourpoemfix.blogspot.com 17

Recent Events: Unusual Usages

Neighborhood Evacuation Pre-Alert (data + voice)

Union Lockout: (Teleconference Bridge)

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Lessons Learned: Benefits

insidehrdq.com

The features of our system have made:

− Activation of teams more efficient − Situational Awareness more effective − Decision making quicker (80/20 rule) − Enhanced inter-organizational cooperation − Increased inter-organizational coordination

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Lessons Learned: Best Practices • Engage Solicitors Early • Engage IT Early • Learn, Then Stay Familiar With the Tool

• Set Up a TMN User Group Committee • Brand Your Program

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Lessons Learned: What We Didn’t Expect

We didn’t Know the Mobile Member App Would be Useful: • Disaster Response: Priority Task Lists • Disaster Recovery: Damage Assessments

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Q&A

Note: Presentation slides will be available on our blog at blog.everbridge.com

Use the Q&A function to submit your questions. #CriticalCommunications

Question 1

What are some best practice tips for utilizing a notification system?

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www.supplychaindigital.com

Question 2

www.sknac.ca www.saskatoon.ca 24

Question 3

Do you coordinate with area businesses in the event of a major incident? If you do, how would you coordinate with them?

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fineartamerica.com

Question 4

What's the best avenue to disseminate urgent information?

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www.onbroadway.ca

Q&A

Note: Presentation slides will be available on our blog at blog.everbridge.com

Use the Q&A function to submit your questions. #CriticalCommunications

Ray Unrau Emergency Planning Director Saskatoon, SK, Canada

Request a demo of Everbridge: http://www.everbridge.com/request-demo/

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