Rackspace Compliance data sheet

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SECURITY P R O D U C T OV E RV I E W

R A C K S PA C E C O M P L I A N C E A S S I S TA N C E Leverage Rackspace expertise to help you meet governance, risk and compliance (GRC) goals.

Compliance Assistance is a critical component of our overall Managed Security offering. It reduces the burden and helps you meet compliance requirements through solutions and processes built on industry best practices. We match specialized hosting expertise with a 24x7x365 Security Operations Center to provide a solution tailored to your business needs.

EXPERTISE • Rackspace expertise to help you define, manage and validate GRC goals • Backed 24x7x365 by the Rackspace Security Operations Center • Leading technologies to support compliance-related monitoring and management

SERVICE • Targeted onboarding process to understand your needs and environment • Integration with other security offerings • Quarterly check-ins to assess your hosted environment and identify beneficial changes • Dedicated support representatives assigned to facilitate your infrastructure audit • Fanatical Support ® — the specialized expertise and 24x7x365, results-obsessed customer service that’s been a part of our DNA since 1999.

W H Y R A C K S P A C E C O M P L I A N C E A S S I S TA N C E ? We’re here to help you simplify the complex challenge of meeting your compliance requirements with solutions and processes built on industry best practices. • Address your compliance goals: Rackspace specialists can provide monitoring, management and reporting required to help you with your specific compliance goals.

T R U S T R AC K S PAC E • A leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, North America & Europe • Serving 300,000+ customers, including over 50% of the Fortune 100 • 15+ years hosting experience, securing a global footprint in 120+ countries

K E Y F E AT U R E S COMPLIANCE ASSISTANCE OFFERS THE FOLLOWING C APABILITIES: • Configuration hardening and monitoring: Detects and logs deviations from assigned security configuration profiles (Center for Internet Security) in real-time to allow for comprehensive documentation and reduced vulnerability windows. • Patch monitoring: Provides an understanding of any threats that are applicable to an environment including which Common Vulnerabilities and Exposures (CVE) are present in the environment. • User monitoring: Monitors and documents user host access, authentication levels and login times to ensure that customers can prove compliance with access controls. • File integrity management: Detects, reports and documents changes to files on a host based on your security and compliance requirements.

• Support your compliance expertise on your IT and GRC teams: We can provide your team with an infrastructure assessment for your compliance requirements. As part of the service offering, you will be assigned a named support representative who will facilitate the infrastructure review process. • Employ industry best practices and advanced solutions: Our compliance professionals use leading technologies to support compliance-related monitoring and management. This includes a targeted configuration based on a specific compliance requirements, anti-virus/anti-malware, patch monitoring, user monitoring, file integrity monitoring and vulnerability assessment. • Lower TCO: Rackspace Compliance Assistance may provide significantly lower Total Cost of Ownership (TCO) over internally developed hosted solutions and support.

TA L K T O U S I F Y O U : • Have stringent compliance requirements for your hosted infrastructure • Need greater insight into your hosted environment to better gauge and mitigate risks

Copyright © 2016 Rackspace | Rackspace ®, Fanatical Support ® and other Rackspace marks are either registered service marks or service marks of Rackspace US, Inc. in the United States and other countries. Features, benefits and pricing presented depend on system configuration and are subject to change without notice. Rackspace disclaims any representation, warranty or other legal commitment regarding its services except for those expressly stated in a Rackspace services agreement. All other trademarks, service marks, images, products and brands remain the sole property of their respective holders and do not imply endorsement or sponsorship. DATE MODIFIED: 2016-02-10

C O N TA C T U S 1-844-859-0956 www.rackspace.com/managed-security