The Deep End Assistant Manager Recruitment Pack October 2017
Assistant Manager Recruitment Pack
Re: The Deep End Assistant Manager Dear Prospective Candidate Thank you for your interest in the position of The Deep End Assistant Manager with Kent Union for our Greenwich & Kent Students’ Unions Together (GK Unions) partnership at the Medway campus. The Partnership: The Greenwich & Kent Students’ Unions Together partnership is a unique set up in that it provides student union services to students from the universities of Greenwich and Kent studying at the Medway campus. The partnership means that we have close working relationships with each of the students’ unions (Students’ Union University of Greenwich & Kent Union) to ensure the students at Medway have access to services and are represented effectively. Kent Union (the representative body for students of the University of Kent) is the managing partner for the GK Unions partnership meaning that all financial and legal aspects of the partnership are the responsibility of Kent Union’s Board of Trustees, and hence this role being employed directly by Kent Union. The Student Hub & the Role: The Universities have invested £5million into transforming a former swimming pool and skittle alley into a Student Hub for its’ students. The Hub is flexible social study and entertainment space, and includes a great bar and catering outlet named The Deep End. The Role of Assistant Manager is newly created position with the aim of supporting the Deep End General Manager in maximising profitability by increasing sales and controlling costs, and will effectively engage with our members to ensure The Deep End continues to appeal to our membership.
The Partners: Kent Union are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years with more than doubling in size to our current £10 million turnover, 500 employees and approximately 2,500 volunteers. Included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for seven years, we believe we are one of the best students’ unions in the U.K. For further information on Kent Union please visit www.kentunion.co.uk
Students’ Union University of Greenwich represents the students of one of the largest London Universities with around 20,000 students across its three main campuses in Greenwich, Eltham
Assistant Manager Recruitment Pack and Medway. For further information on Students Union University of Greenwich please visit www.suug.co.uk This pack should provide everything you need to support your application. It contains:
Job description Person specification Copy of full advert Summary conditions of appointment Summary governance and management arrangements Application and selection process and timetable
If you require further information, please contact our Robert Buckingham-Pegg on 01227 823252. Yours faithfully
Robert Buckingham-Pegg Head of Catering and Licensed Trade Email:
[email protected] Tel: 01227 823252
Assistant Manager Recruitment Pack
Job Description Job Description - The Deep End Assistant Bar Manager Department: GK Unions Reports to: Deep End General Manager, Direct reports Duty Supervisors, Student Staff Team Role Purpose: The post-holder will be responsible for achieving and maintaining excellent levels of customer service within The Deep End. They will be responsible for delivering consistency in all aspects of operations and will be tasked with working a combination of daytime and evening shifts. The post-holder will be responsible for staff development and management, stock and cash control and the health and safety of customers and staff. The post-holder will also manage, motivate and empower a team of student staff. They will support the General Manager in maximising profitability by increasing sales and controlling costs, and will effectively engage with our members to ensure The Deep End continues to appeal to our membership. The post-holder will also have responsible for the security of customers and staff, as well as the security of the outlet.
Duties and Responsibilities Financial Responsibilities: 1. To Support the General Manager in controlling The Deep End budget by maximising profit through increasing sales, controlling costs and maximising profit margins. 2. To be responsible for the security and management of all resources including stock and cash, and to follow all Kent Union’s financial procedures. 3.
To ensure all budgets are managed effectively, ensuring full adherence to Kent Union’s financial reporting procedures.
Responsibility for People 1. To effectively communicate individual, team and organisational goals to all team members 2. To give regular and constructive feedback, and ask for feedback from the team on how you are leading, managing and developing staff and act on it to improve performance. 3. To undertake performance reviews of direct reports, in line with Kent Union policy. 4. To encourage open feedback and debate from team members 5. To effectively coach and mentor people to help achieve potential, and lead by example on continuous personal development. 6. To co-ordinate the work and monitor the workloads of direct reports, ensuring that staff levels are adequate and efficient
Assistant Manager Recruitment Pack 7. To lead in the recruitment processes involved in employing new student staff. 8. To assist in the development of direct reports by encouraging a learning and development culture 9. To support in continuously reviewing, planning and evaluating individual and department training needs 10. To provide leadership, direction and coaching for direct reports and to set an example of being results focused and aiming to achieve excellence. 11. To ensure that Kent Union’s procedures on the employment and ongoing management of Tier 4 Student Staff are adhered to at all times. Operational Management 1. To ensure the health and safety of staff, customers and suppliers, and specifically to undertake regular risk assessments and safety checks in line with the Union’s Health and Safety Policy 2. To be responsible for the Health and Safety and proper maintenance of equipment within the outlet, to the high standard expected by the Union and specific legislation. 3. To ensure The Deep Ends’ compliance to Food Hygiene, Licensing and Health and Safety legislation. 4.
To create a culture of excellence in customer service, ensuring that customers’ expectations are exceeded whenever possible and that the Go the Extra Mile scheme is key to our service.
5. To ensure optimum levels of staff are available in order to deliver consistently high levels of customer service 6. To ensure that the Union’s Health, Safety and Well-being Policy and appropriate Health and Safety legislation is adhered to at all times, and to provide leadership in health and safety management for staff and customers. 7. To continuously engage with our customers, ensuring The Deep End stays on trend and continues to appeal to our diverse student market. 8. Carry out other duties and activities as reasonable be required to support colleagues in achieving Kent Union’s Plan.
Expected Behaviours 1. To attend training sessions, and appropriate meetings as and when required by Kent Union 2.
To contribute to the positive image of Kent Union with students, University and the local community
Assistant Manager Recruitment Pack 3. To lead by example and demonstrate a full understanding of the organisations democratic structures 4. To ensure systems are in place to reduce Kent Unions’ impact on the environment 5. To act as an ambassador for Kent Union and show loyalty to the organisation, abiding by the Union’s Constitution, policies and procedures at all times 6. To undertake other tasks and responsibilities compatible with the level and nature of the post as required by your manager from time to time
Summary of terms
This is a full time, permanent post Hours of work: 35 hours per week Starting salary: Circa £21k Normal place of work: The Deep End – GK Unions, Medway Working pattern: Combination of daytime and late nights, occasional weekends.
Assistant Manager Recruitment Pack
Person Specification Job title: The Deep End Assistant Manager Essential
Desirable
Tested at interview
Tested at application
1. Qualifications Generalist management qualification (e.g. Certificate or Diploma in Management Studies) Personal licence holder Health & safety management qualification (e.g. IOSH Certificate in Managing Safety) First Aid certificate
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2. Experience Experience of managing a team of people and motivating them to provide the highest standards of customer service Experience in managing a Licensed Trade premises and and identifying new trends or initiatives Have experience in working with a range of IT systems, in particularly EPOS till systems Have experience in stock management, and can demonstrate understanding of how this can contribute to the financial sustainability of an organisation
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3. Knowledge Sound knowledge of how to control costs and maximise profit margins in order to contribute to the financial sustainability of the organisation A good knowledge of health & safety legislation and best practice in the management of health and safety, with particular regard to operating a licensed premises A good knowledge of licensing legislation and how you would enforce the legislation set out in the Licensing Act 2003 An awareness of the role of a Students’ Union within higher education, and how you could contribute to building a better future for students through this
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4. Skills and Abilities Sound judgement and ability to handle competing priorities and a challenging workload in a pressurised environment Ability to operate effectively in a complex environment, with the political skills and acumen to develop productive relationships with a range of people Proficient in IT, especially Microsoft Office
Assistant Manager Recruitment Pack
Excellent communication skills, with the ability to relate to and communicate effectively with people at all levels A confident and resourceful manager who can operate in a complex environment and has credibility because of what they do and how they do it
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5. Values, Attitudes and Personal style Evidence of a personal commitment to continuing professional development A commitment to equality of opportunity; someone who builds a culture of inclusivity and removes barriers to diversity An effective manager who is determined, robust and resilient enough to cope with the demands of the role A team player, who helps others build a successful team, celebrates others’ success and supports others to achieve individual and team goals A strong commitment to working in a democratic and membership organisation, with the ability to empower and build constructive relationships with elected officers
Assistant Manager Recruitment Pack
The Deep End Assistant Manager Circa £21k 35 hours per week Generous pension scheme, 37 days annual leave, rising to 42 after 5 years Thank you for your interest in the position of The Deep End Assistant manager with Kent Union for our Greenwich & Kent Students’ Unions Together (GK Unions) partnership at the Medway campus. The Post and Post-Holder: The Universities of Kent and Greenwich have invested £5million into transforming a former swimming pool and skittle alley into a Student Hub for its’ students. The Hub opened in January 2017 and is a flexible social study and entertainment space, and includes a great bar and catering outlet named The Deep End. The post-holder will be responsible for achieving and maintaining excellent levels of customer service within The Deep End. They will be responsible for delivering consistency in all aspects of operations and will be tasked with working a combination of daytime and evening shifts. The postholder will be responsible for staff development and management, stock and cash control and the health and safety of customers and staff. The post-holder will also manage, motivate and empower a team of student staff. They will support the General Manager in maximising profitability by increasing sales and controlling costs, and will effectively engage with our members to ensure The Deep End continues to appeal to our membership. The post-holder will also have responsible for the security of customers and staff, as well as the security of the outlet. The post-holder should be a self-motivated, hard-working and flexible individual who works well both in a team and on their own. They will achieve outstanding levels of customer service through effective staff management, and will have experience of working in a catering operation. GK Unions prides itself on being a great employer and we’re looking for an enthusiastic, committed and professional individual to take on the role of Assistant Manager. The Partnership: The Greenwich & Kent Students’ Unions Together partnership is a unique set up in that it provides student union services to students from the universities of Greenwich and Kent studying at the Medway campus. The partnership means that we have close working relationships with each of the students’ unions (Students’ Union University of Greenwich & Kent Union) to ensure the students at Medway have access to services and are represented effectively. Kent Union (the representative body for students of the University of Kent) is the managing partner for the GK Unions partnership meaning that all financial and legal aspects of the partnership are the responsibility of Kent Union’s Board of Trustees, and hence this role being employed directly by Kent Union.
Assistant Manager Recruitment Pack
The Partners: Kent Union are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years with more than doubling in size to our current £10 million turnover, 500 employees and approximately 2,500 volunteers. Included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for seven years, we believe we are one of the best students’ unions in the U.K. For further information on Kent Union please visit www.kentunion.co.uk Students’ Union University of Greenwich represents the students of one of the largest London Universities with around 20,000 students across its three main campuses in Greenwich, Eltham and Medway. For further information on Students Union University of Greenwich please visit www.suug.co.uk For an application pack, please visit http://www.kentunion.co.uk/careers/ To apply please return your completed Application and Equal Opportunities form to
[email protected] Closing date for applications: Thursday 2 of November Interviews will be held on: Friday 10 November
Assistant Manager Recruitment Pack
Summary Conditions of Appointment Salary This post has a starting salary of circa £21k (pending evaluation). Starting salary dependent upon experience. Staff normally move up one incremental point annually, subject to performance. Probationary arrangements This post is subject to a 6-month probationary period, with 1, 3 and 6-month reviews. Notice Period The notice period for this position is one month. Annual Leave Entitlement The post-holder is entitled to 23 days’ leave, increasing by 1 day a year to a maximum of 28 days; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8 statutory leave days for England. Total entitlement is therefore 37 days in year 1, rising to 42 days after 5 years. Pension The post-holder is entitled to join Kent Union’s Career Average Related Earnings (CARE) pension scheme with salary sacrifice, in which Kent Union contributes 16% and employees contribute 6% of salary. Alternatively, the post-holder can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes 6% and employees contribute 3% of salary. Hours of Work The contracted hours are 35 hours per week and will include daytime and occasional weekend and evening work. Additional hours where necessary. Work-Life Balance Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible working policies, including extensive maternity, paternity and grand-parent leave; generous adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from home on occasion and time off for volunteering.
Assistant Manager Recruitment Pack Equality of Opportunity Kent Union is committed to the principles of equality of opportunity and will endeavour to meet the needs of any candidate who fulfils the requirements of the person specification.
Summary Governance and Management Arrangements
Our Belief We believe every student at the University of Kent should have the opportunity to try out new experiences, have fun, make new friends and be part of a community; we believe every student should have the opportunity to fulfil their potential in life, have a voice in society and make a difference.
We believe that Kent Union is integral to empowering students to realise this belief. Our Mission We are a charity that supports students at the University of Kent; we:
Stand up for students
Help them have the best time at Kent Prepare them for life after Kent
Our Values
Bold – we are brave and courageous; we stand up for students’ rights; we are innovative and we challenge the status quo
Inclusive - we welcome all people and appreciate their uniqueness; we are champions of equality and diversity
Supportive – we look out for people; we want students to succeed in life so we offer transformative experiences for them to get involved in; we ensure our staff have a healthy work-life balance
Assistant Manager Recruitment Pack
Legal Status Kent Union is an unincorporated association and a registered charity. The Union has a Board of Trustees, which is legally responsible for all aspects of the organisation.
Democratic Structures Kent Union is a membership organisation; all students at the University of Kent are automatically members of Kent Union. The membership provide strategic and political direction through the Union’s democratic structures, including referenda, the Annual General Meeting, Union Council, four debating zones and seven elected Trustees. The Trustees The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four ‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by and from the student membership of Kent Union. The sabbatical officers take a year out of their studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a second year if they choose, but can serve for no more than two years. Unlike the trustees of most registered charities, the sabbatical officers are paid a living allowance and work a normal working week. The four student trustees have all the responsibilities of being a trustee, but are still studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student trustees are elected by cross-campus ballot and take office on 1 July each year; the other two student trustees are selected via a recruitment process in the October of each year. Staff and Management Structure Kent Union employs approximately 500 staff to provide services for its members. Staff are of two types – approximately 360 student staff, who work whilst completing their studies at the University of Kent; and approximately 140 career staff – professionals who have made working at Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief Executive and Director Group, who in turn manage staff through the 15 senior managers, each of whom is responsible for one of the Union’s Departments or a strategic function.
Assistant Manager Recruitment Pack
Application and Selection Process and Timetable Recruitment and Selection Timetable 12th October 2nd November (midday) 2nd November 10th November
Advertise position Applications close Shortlisting Interviews
Applications To complete the application process, please visit www.kentunion.co.uk. Alternatively, to request an application pack, please contact our HR department on
[email protected] or 01227 824220. Please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. Candidates are also required to complete the Equal Opportunities Monitoring Form, which will be separated from applications prior to shortlisting. Completed applications must be received by 2 November, midday. Website Kent Union’s website contains further background information about Kent Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.kentunion.co.uk Further Information and Questions For an informal conversation, further information or any questions about this opportunity, please contact our HR department on
[email protected] or 01227 824220
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