Deep End Student Duty Supervisor Recruitment Pack May 2019
Deep End Student Duty Supervisor Recruitment Pack Dear Prospective Candidate Re: Deep End Student Duty Supervisor Thank you for your interest in the position of the Deep End Student Duty Supervisor with Kent Union for our Greenwich & Kent Students’ Unions Together (GK Unions) partnership at the Medway campus. The Greenwich & Kent Students’ Unions Together partnership is a unique set up in that it provides student union services to students from the universities of Greenwich and Kent studying at the Medway campus. The partnership means that we have close working relationships with each of the students’ unions (Students’ Union University of Greenwich & Kent Union) to ensure the students at Medway have access to services and are represented effectively. Kent Union (the representative body for students of the University of Kent) is the managing partner for the GK Unions partnership meaning that all financial and legal aspects of the partnership are the responsibility of Kent Union’s Board of Trustees, and hence this role being employed directly by Kent Union. About the partners Kent Union are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years with more than doubling in size to our current £12 million turnover, 500 employees and 2,000+ volunteers. We were reaccredited with Investor in People Gold Status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first student’s union in the UK to achieve Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 10 years, placed 58th for 2019. Students’ Union University of Greenwich represents the students of one of the largest London Universities with around 20,000 students across its three main campuses in Greenwich, Eltham and Medway. For further information on Students Union University of Greenwich please visit www.suug.co.uk This pack should provide everything you need to support your application. It contains:
Job description Person specification Copy of full advert Summary conditions of appointment Summary governance and management arrangements Application and selection process and timetable
If you require further information, please contact Hannah Plewis, Deep End F&B Manager at
[email protected]. I do hope you decide to apply for this position. Yours faithfully Hannah Plewis Deep End F&B Manager Tel: 01634 888989 Email:
[email protected]
Deep End Student Duty Supervisor Recruitment Pack Job Description
Job title:
Deep End Student Duty Supervisor
Responsible to:
Deep End General Manager and Assistant Deep End Manager
Responsible for:
The Deep End and Student Staff
Hours of work:
A Minimum of 1 shift per week, approx. 10-15 hours per week. The Post holder will be required to work weekends and evening as part of their shift pattern.
Purpose of the post:
The post holder will be responsible for staff motivation, front of house supervision and ensuring The Deep End Cafe exceeds customer expectations. The post holder will be responsible for stock and cash control, health and safety of staff and customers and security of the Cafe and its contents. The post holder will be expected to duty manage nights and Weekends in The Deep End cafe without a member of the Management Team on site. Authority and direction is delegated from the Union’s Trustees, via the Head of Catering & Licensed Trade & The Deep End Manager.
Duties and Responsibilities: 1.0
Staff Supervision To co-ordinate the work and monitor the workloads of Student Staff, ensuring that staffing levels are adequate and efficient. To provide leadership, direction and coaching for Student Staff. To help to identify the training needs of Student Staff, in conjunction with the Licensed Trade Manager and Bars Manager. To promote a positive working attitude in The Deep End and lead by example in all aspects of the role. To ensure high standards are maintained, with regards to Food Quality, Food Hygiene and Health and Safety.
2.0
Customer Care To ensure that customer expectations are exceeded at all times, and that customer feedback is dealt with in a courteous, efficient and timely manner.
Deep End Student Duty Supervisor Recruitment Pack To ensure that all areas of the premises are clean and tidy and that any maintenance needs are reported immediately.
3.0
To work and lead Student Staff in line with the Deep End customer service standards monitored through regular Customer Service Audits.
Health and Safety To ensure that Kent Union’s Health and Safety Policy is adhered to at all times. To train and manage Student Staff in healthy and safe working practises. To ensure the health and safety of customers, suppliers and visitors to the Licensed Trade Department’s premises. To act as a first-aider for the Deep End, once qualified, and to act as a fire warden in line with the Union’s Health and Safety Policy. To report any accidents or incidents in an accurate and timely manner using the University’s online reporting system.
4.0
Cash and Stock Controls To ensure that both cash control and stock control systems are adhered to at all times.
To ensure the tills and safe are counted and correct at the beginning and end of each trading day and to correctly count and record each day’s takings.
To ensure that stock display systems are adhered to at all times and to guide Student Staff in stock and cash control procedures including stock rotation, deliveries, cash handling and payments. 5.0
Other Duties To work with The Deep End Manager to ensure the safe operation of The Deep End cafe and the surrounding areas of the premises. To abide by the Union Constitution, policies and procedures and to the Licensed Trade operating systems, policies and procedures at all times. To contribute to the positive image of the Union with other students, the University and the local community. To attend appropriate meetings as and when required by the Union and Deep End. To help with recruitment and training of new staff throughout the academic year.
Deep End Student Duty Supervisor Recruitment Pack To undertake other tasks and responsibilities, compatible with the level and nature of the post, as required by the Licensed Trade Manager and The Deep End Café Manager. To work as part of the Duty Supervisor Team in The Deep End to ensure the outlet is running at its optimum level. To work in the Union’s other outlets if necessary. The post holder will be expected to minimise the environmental impact of Kent Union's operations by adhering to our Environmental policy and related procedural guidelines including recycling and energy conservation. 6.0
Training Kent Union considers regular and on-going training as essential to job satisfaction and career development. It is expected that the post-holder will be offered the opportunity to participate in training that is relevant to his/her duties.
This Job Description does not form part of your contract of employment.
Deep End Student Duty Supervisor Recruitment Pack Person Specification: The Deep End Student Duty Supervisor Essential QUALIFICATIONS Appropriate Supervisory Qualification Appropriate Health & Safety Qualification First aid certificate EXPERIENCE Experience of supervising a Licensed Trade outlet Experience of delivering exceptional customer service, individually and through effective staff management Experience of the effective use of IT, especially EPoS systems Meet all requirements to hold a personal licensee and be named as a responsible person by the designated premises supervisor KNOWLEDGE A good understanding of commercial trends within licenced trade with particular reference to the student market A good knowledge of Health & Safety, Food Hygiene and COSSH legislation A good understanding of best practice in stock and cash security systems SKILLS Ability to operate effectively in a busy environment, with the skills to develop productive relationships with a range of internal and external stakeholders Good communicator with the ability to relate to people at all levels Provides highest standards of customer service and effectively solves customer problems. A confident and resourceful individual with leadership skills who can operate in a challenging environment VALUES/ATTITUDE Evidence of commitment to continuing personal and professional development A firm commitment to equality of opportunity; an individual who values diversity, shows respect for all people and works well with people who have different ideas, perspectives and backgrounds A role model who effectively uses coaching and mentoring to encourage staff to reach their full potential
Desirable
Tested at interview
X X X X X
X X
X
X
X X X X
X
X
X
X
X
X
X
X
X X
Tested at Application
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Deep End Student Duty Supervisor Recruitment Pack A team player, who helps others to build a successful team, celebrates others’ successes and supports others to achieve individual and team goals High standards of customer service and the desire to continuously improve customer satisfaction and experience
X
X
X
X
X
Deep End Student Duty Supervisor Recruitment Pack
The Deep End Student Duty Supervisor Hourly Rate £9.87 per hour (inclusive of holiday pay) The Post The post holder will be a member of the Licensed Trade Department, and will be responsible for staff motivation, front of house supervision and ensuring we exceed customer expectations. The post holder will work with the Deep End Cafe Manager to be responsible for stock and cash control, health and safety of staff and customers and security of the building and its contents. The post holder will be required to work weekends and evenings and occaisional day times as part of their shift pattern. The Person The post holder will be a self-motivated, highly driven and flexible individual, who works well in a team or on their own. Driven by results and the achievement of stretching targets, they will have experience of working in busy, commercial and customer-focused organisations and will have excellent communication skills. The post holder will be highly competent in managing teams of staff to achieve outstanding customer service and ideally will have experience of working in a similuar operation. An effective manager and leader, the post holder will be positive, confident and resourceful. The Organisation Kent Union are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years with more than doubling in size to our current £12 million turnover, 500 employees and 2,000+ volunteers. We were reaccredited with Investor in People Gold Status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first student’s union in the UK to achieve Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 10 years, placed 58th for 2019. Students’ Union University of Greenwich represents the students of one of the largest London Universities with around 20,000 students across its three main campuses in Greenwich, Eltham and Medway. For further information on Students Union University of Greenwich please visit www.suug.co.uk Successful applicants must be available to complete relevant Health & Safety and First Aid courses, and departmental training between 2 September -5 September 2019, with the Leadership and Management Supervisor Training course. The attendance of these courses is a mandatory requirement from the post holder. 2 September 2019 w/c 3 -5 September 2019 training.
Leadership and Management Training Includes Health and Safety, Fire and Safety Training, and departmental
Further Information For an informal conversation about this opportunity, please contact
[email protected], Deep End Manager. For an application pack, please email
[email protected]. Closing date for applications: 27 May 2019 Interviews will be held on: 31 May 2019
Deep End Student Duty Supervisor Recruitment Pack
Summary Conditions of Appointment Salary Current rate of pay is £9.87 per hour (inclusive of holiday pay).
Probationary arrangements This post is subject to a 9-month probationary period, with 1, 3 and 6-month reviews.
Notice Period The notice period for this position is one-month.
Holiday Pay Student staff receive a basic hourly rate plus holiday pay, which gives the total hourly rate (this is known as ‘rolled-up holiday pay’). You can request that you just receive your basic rate for the hours you work; your holiday pay would then be calculated on the hours that you have worked each quarter and paid to you as a lump sum. Quarterly calculations and payments will be made each September, December, April and June.
Pension The post holder is entitled to join the Superannuation Arrangements of the University of London (SAUL), CARE pension scheme in which Kent Union contributes 16% and employees contribute 6% of salary. Alternatively, the post-holder can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes 6% and employees contribute 3% of salary.
Hours of Work Approx. 10-15 hours per week. The post holder will be required to work weekends and evenings as part of their shift pattern.
Work-Life Balance Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible working policies, including extensive maternity, paternity and grand-parent leave; generous adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from home on occasion.
Equality of Opportunity Kent Union is committed to the principles of equality of opportunity and will endeavour to meet the needs of any candidate who fulfils the requirements of the person specification.
Deep End Student Duty Supervisor Recruitment Pack
Summary Governance and Management Arrangements Why we’re here - our mission We are a charity that supports students at the University of Kent; we:
Stand up for students Help them have the best time at Kent Prepare them for life after Kent
Why we do it - our beliefs We believe every student at the University of Kent should have the opportunity to try out new experiences, have fun, make new friends and be part of a community; we believe every student should have the opportunity to fulfil their potential in life, have a voice in society and make a difference. We believe that Kent Union is integral to empowering students to realise this belief. Where we’re going - our vision Our Vision is for students at Kent to have one of the best student experiences on the planet, to be the best students’ union in Europe and to be a world class employer in the Not-for-Profit Sector; we know this is ambitious, but our strategic plan, our culture, our values and our mission will help us achieve our vision. How we’re perceived - our values
Bold – we are brave and courageous; we stand up for students’ rights; we are innovative and we challenge the status quo
Inclusive - we welcome all people and appreciate their uniqueness; we are champions of equality and diversity
Supportive – we look out for people; we want students to succeed in life so we offer transformative experiences for them to get involved in; we ensure our staff have a healthy work-life balance
Legal Status Kent Union is an unincorporated association and a registered charity. The Union has a Board of Trustees, which is legally responsible for all aspects of the organisation. Democratic Structures Kent Union is a membership organisation; all students at the University of Kent are automatically members of Kent Union. The membership provides strategic and political direction through the Union’s democratic structures, including referenda, the Annual General Meeting, Change It, our online platform and seven elected Trustees.
Deep End Student Duty Supervisor Recruitment Pack
The Trustees The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four ‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by and from the student membership of Kent Union. The sabbatical officers take a year out of their studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a second year if they choose, but can serve for no more than two years. Unlike the trustees of most registered charities, the sabbatical officers are paid a living allowance and work a normal working week. The four student trustees have all the responsibilities of being a trustee, but are still studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student trustees are elected by cross-campus ballot and take office on 1 July each year; the other two student trustees are selected via a recruitment process in the October of each year. Staff and Management Structure Kent Union employs approximately 500 staff to provide services for its members. Staff are of two types – approximately 350 student staff, who work whilst completing their studies at the University of Kent; and approximately 150 career staff – professionals who have made working at Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief Executive and Senior Leadership Team, who in turn manage staff through the 8 senior managers, each of whom is responsible for one of the Union’s Departments or a strategic function.
Recruitment and Selection Timetable 15 May 27 May 28 May 31 May 1 June
Advertise position Applications close Short-listing Interviews Successful candidate informed
Selection Process Stage 1 – Application Standard application form and equal opportunities monitoring form Stage 2 – Short-list Panel interview Selection Panel Hannah Plewis – Deep End Manager Jason Langsdale - Assistant Manager Jemma Wyman Applications For an application form please email
[email protected], and email it, along with the equal opportunities monitoring form, to
[email protected]; please ensure that you pay particular attention in your application to detailing how you meet the requirements
Deep End Student Duty Supervisor Recruitment Pack of the person specification. The Equal Opportunities Monitoring Form will be separated from applications prior to short-listing. Completed applications must be received by 27 May 2019. Website Kent Union’s website contains further background information about Kent Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.kentunion.co.uk
Further Information and Questions For further information or any questions about this opportunity, please contact Hannah Plewis at
[email protected] or call 01634 888989.
