Recruitment Pack


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CLEANING ASSISTANT RECRUITMENT PACK APRIL 2019

Recruitment Pack – Cleaning Assistant (Full Time)

WELCOME Thank you for your interest in the position of Cleaning Assistant at Kent Union. We are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £12 million turnover, 500 employees and 2,000+ volunteers. Kent Union is a great place to work. We were re-accredited with Investor in People Gold status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first students’ union in the UK to achieve Investing in Volunteers status and have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 10 years, placed 58th for 2019. Our Cleaning Assistant will be working within the Facilities Department, which currently consists of; Cleaning Supervisor, 4 Cleaning Assistants and a Maintenance Supervisor. The overall objective of the Cleaning Department is to ensure all areas of Kent Union are consistently cleaned to a high standard and in line with cleaning specifications and the Cleaning Service Standards, focussing heavily on providing a quality service. Kent Union’s outlets consist of: Retail Outlets, Nightclub, a new Union Building (which houses a bar, shop, office, computer room, 2 dance studios), children’s nursery, and 2 office buildings, Student Media Centre. This pack should provide everything you need to support your application. It contains:  Job description  Person specification  Copy of full advert  Summary conditions of appointment  Summary governance and management arrangements  Application and selection process and timetable If you require further information, please contact Kent Union Reception on 01227 824200 to arrange an informal conversation with Rebecca Bond, Information Services and Home Stamp Manager or visit http://www.kentunion.co.uk/careers/.

Recruitment Pack – Cleaning Assistant (Full Time)

WHY WORK FOR US? We’re Bold You’ll be working for an organisation that is innovative and challenges the status quo to stand up for students and ensure they have the best time at University. You’ll get to directly shape what we do and pioneer new areas of work.

We’re Supportive We offer 37* days of annual leave, time off for volunteering, ability to occasionally work from home and an optional pension scheme. We’re also flexible as we understand that life isn’t 9-5 and we’ll always look at how we can best adapt to meet your needs.

We’re Inclusive We are an organisation that champions equality and diversity and works to embed this in everything we do. We positively encourage applications from all individuals irrespective of their gender, age, ethnicity, sexuality, religious beliefs or disability.

And It’s Great Fun! We are always working hard to improve the student experience but we have a great time doing it. You’ll be joining a team of passionate and friendly people and get to be involved in all the incredibly random fun things we do that make Students’ Unions such amazing and unique places to work.

*Entitled to 23 days’ leave, increasing by 1 day a year to a maximum of 28 days; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8 statutory leave days for England. Total entitlement is therefore 37 days in year 1, rising to 42 days after 5 years.

Recruitment Pack – Cleaning Assistant (Full Time)

THE ROLE Job Description – Cleaning Assistant Department: Facilities Reports to: Cleaning Supervisor Role Purpose: The post holder will assist in delivering an efficient operation of cleaning services and will provide quality cleaning within Kent Union’s premises and will ensure an ongoing quality standard of service provision. Duties and Responsibilities Financial Responsibilities: To be responsible for the security of all resources including stock and cash, and to follow all Kent Union’s financial procedures. To open up and be a key holder for Kent Union buildings, de-activate and activate alarm systems as required, ensuring security procedures are followed at all times.

Operational Duties To ensure that all areas of Kent Union are consistently cleaned and tidied to a high standard and in line with cleaning specifications. To ensure that the Union’s Health, Safety and Well-being Policy and appropriate Health and Safety legislation is adhered to at all times. To ensure proper use of Kent Union’s cleaning equipment and report any issues pertaining to staffing, stock or equipment to the Cleaning Supervisor. To ensure excellence in customer service, making sure that customers’ expectations are exceeded whenever possible. To empty waste bins or similar receptacles, transporting waste material to designated collected points; sweep/hoover mop floors using the necessary cleaning equipment; use electrically powered scrubbing/polishing machines to burnish, scrub, polish and spray clean floors (after receiving proper instruction and training); dust, damp wipe, wash or polish the furniture, ledges, window sills, external surfaces of cupboards, radiators, shelves and fitments; replenish consumable items (soap, toilet rolls) if required; clean toilets, urinals, hand basins and sinks; use chemical agents as directed by the Cleaning Supervisor in the discharge of cleaning operations of maintenance procedures (after receiving proper instruction and training). Carry out other duties and activities as reasonable be required to support colleagues in achieving Kent Union’s Plan.

Expected Behaviours To attend training sessions, and appropriate meetings as and when required by Kent Union. To contribute to the positive image of Kent Union with students, University and the local community. To demonstrate understanding of the organisations democratic structures. To ensure all systems to reduce Kent Unions’ impact on the environment are adhere to. To act as an ambassador for Kent Union and show loyalty to the organisation, abiding by the Union’s Constitution, policies and procedures at all times. To undertake other tasks and responsibilities compatible with the level and nature of the post as required by your manager from time to time.

Summary of terms 

This is a full-time, permanent position; The contracted hours are 6am – 2pm; This post will be based at University of Kent, Canterbury Campus. This job description does not form part of the contract of employment.

 

Recruitment Pack – Cleaning Assistant (Full Time)

WHAT WE’RE LOOKING FOR Person Specification Essential requirements should be demonstrated before appointment and maintained in post. Desirable elements should be developed and maintained once in post as needed Qualifications

Essential

First Aid/Health & Safety Qualification or equivalent

Desirable

Tested at Interview

X

Tested at application X

Experience A record of delivering exceptional cleaning standards

X

X

X

Demonstrable experience of providing the highest standard of customer service and effectively solve customer problems

X

X

X

Experience of working within a busy cleaning operation

X

X

X

Knowledge A good understanding/knowledge of best practice in cleaning

X

X

X

A working knowledge of Health and Safety legislation and best practice, in particular to manual handling and COSHH

X

X

X

Sound judgement and ability to handle competing priorities and a challenging workload in a pressurised environment

X

X

X

Ability to operate effectively in a complex environment, with the political skills and acumen to develop productive relationships with a range of people

X

X

X

Excellent communication skills, with the ability to relate to and communicate effectively with people at all levels

X

X

X

X

X

Skills and Abilities

Values & Behaviors Evidence of a personal commitment to continuing professional development

Recruitment Pack – Cleaning Assistant (Full Time)

A commitment to equality of opportunity; someone who builds a culture of inclusivity and removes barriers to diversity

X

X

A team player, who helps others build a successful team, celebrates others’ success and supports others to achieve individual and team goals

X

X

A strong commitment to working in a democratic and membership organisation, with the ability to empower and build constructive relationships with elected officers

X

X

Recruitment Pack – Cleaning Assistant (Full Time)

A BIT ABOUT US Summary Governance and Management Arrangements Why we’re here – our mission We are a charity that supports students at the University of Kent; we:  Stand up for students  Help them have the best time at Kent  Prepare them for life after Kent

Why we do it – our beliefs We believe every student at the University of Kent should have the opportunity to try out new experiences, have fun, make new friends and be part of a community; we believe every student should have the opportunity to fulfil their potential in life, have a voice in society and make a difference. We believe that Kent Union is integral to empowering students to realise this belief.

Where we’re going – our vision Our vision is for students at Kent to have one of the best student experiences on the planet, to be the best students’ union in Europe and to be a world class employer in the Not-for-Profit Sector; we know this is ambitious, but our strategic plan, our culture, our values and our mission will help us achieve our vision.

How we’re perceived – our values   

Bold – we are brave and courageous; we stand up for students’ rights; we are innovative and we challenge the status quo. Inclusive – we welcome all people and appreciate their uniqueness; we are champions of equality and diversity. Supportive – we look out for people; we want students to succeed in life so we offer transformative experiences for them to get involved in; we ensure our staff have a healthy work-life balance.

Legal Status Kent Union is an unincorporated association and a registered charity. The Union has a Board of Trustees, which is legally responsible for all aspects of the organisation.

Democratic Structures Kent Union is a membership organisation; all students at the University of Kent are automatically members of Kent Union. The membership provides strategic and political direction through the

Recruitment Pack – Cleaning Assistant (Full Time)

Union’s democratic structures, including petition and feedback mechanisms, all student votes, referenda, the Annual General Meeting, a Campaigns Forum, Executive Committee and seven elected Trustees.

The Trustees The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four ‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by and from the student membership of Kent Union. The sabbatical officers take a year out of their studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a second year if they choose, but can serve for no more than two years. Unlike the trustees of most registered charities, the sabbatical officers are paid a living allowance and work a normal working week. The four student trustees have all the responsibilities of being a trustee, but are still studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student trustees are elected by cross-campus ballot and take office on 1 July each year; the other two student trustees are selected via a recruitment process in the October of each year.

Staff and Management Structure Kent Union employs approximately 500 staff to provide services for its members. Staff are of two types – approximately 350 student staff, who work whilst completing their studies at the University of Kent; and approximately 150 career staff – professionals who have made working at Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief Executive and Senior Leadership Team, who in turn manage staff through the 8 senior managers, each of whom is responsible for one of the Union’s Departments or a strategic function.

Recruitment Pack – Cleaning Assistant (Full Time)

THE IMPORTANT HR BIT Summary Conditions of Appointment Salary This post is at Grade 1 point 3 of Kent Union’s pay scale £15,435. Staff normally move up one incremental point annually, subject to performance. Probationary arrangements This post is subject to a 6-month probationary period, with 1, 3 and 6-month reviews. Notice Period The notice period for this position is one month. Annual Leave Entitlement The post holder is entitled to 23 days’ leave, increasing by 1 day a year to a maximum of 28 days; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8 statutory leave days for England. Total entitlement is therefore 37 days in year 1, rising to 42 days after 5 years. Pension The post holder is entitled to join Kent Union’s Career Average Related Earnings (CARE) pension scheme with salary sacrifice, in which Kent Union contributes 16% and employees contribute 6% of salary. Alternatively, the post-holder can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes 6% and employees contribute 3% of salary. Hours of Work The contracted hours are 28 hours during week 1 and 42 hours during week 2, excluding lunch breaks. Please see the shift pattern below: WEEK 1 MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY TOTAL HOURS WEEK 2 MONDAY TUESDAY WEDNESDAY THURSDAY

Time Start 6am 6am 6am 6am

Time Finish OFF 2pm 2pm 2pm 2pm OFF OFF

Hours 7 hours excluding break 7 hours excluding break 7 hours excluding break 7 hours excluding break

28

6am 6am 6am

OFF 2pm 2pm 2pm

7 hours excluding break 7 hours excluding break 7 hours excluding break

Recruitment Pack – Cleaning Assistant (Full Time)

FRIDAY SATURDAY SUNDAY

6am 6am 6am TOTAL HOURS

2pm 2pm 2pm

7 hours excluding break 7 hours excluding break 7 hours excluding break 42

Work-Life Balance Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible working policies, including extensive maternity, paternity and grand-parent leave; generous adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from home on occasion and time off for volunteering. The role will require the post holder to work 6am – 2pm, however there will be the occasional need for flexibility. Equality of Opportunity Kent Union is committed to the principles of equality of opportunity and will endeavour to meet the needs of any candidate who fulfils the requirements of the person specification.

Recruitment Pack – Cleaning Assistant (Full Time)

HOW TO APPLY Application and Selection Process and Timetable 18 April 2019 20 May 2019 22 May 2019 29 May 2019

Position advertised Applications close at 5pm Shortlisting Interviews

Applications To apply please download and complete an application form from our recruitment website www.kentunion.co.uk/careers and email it, along with the Equal Opportunities Monitoring form to [email protected]; please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. The Equal Opportunities Monitoring form will be separated from applications prior to short-listing. Completed applications must be received by 5pm on Monday 20 May 2019.

Website Kent Union’s website contains further background information about Kent Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.kentunion.co.uk

Further Information and Questions If you require further information, please contact Kent Union Reception on 01227 824200 to arrange an informal conversation with Rebecca Bond, Information Services and Home Stamp Manager or visit http://www.kentunion.co.uk/careers/.

Recruitment Pack – Cleaning Assistant (Full Time)

JOB ADVERT Cleaning Assistant Annual Salary £15,435 Working a shift pattern of 4 days a week (week one) & 6 days a week (week two) Generous Pension and benefits 37 days’ annual leave (rising to 42 after 5 years)

Thank you for your interest in the position of Cleaning Assistant at Kent Union. We are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £12 million turnover, 500 employees and 2,000+ volunteers. We were re-accredited with Investor in People Gold status in December 2014, and were accredited with Leaders in Diversity in 2013; we were the first student’s union in the UK to achieve Investing in Volunteers status and we have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 10 years, placed 58th for 2019. The post holder will assist in delivering an efficient and quality cleaning service within Kent Union’s premises. The post-holder will be highly motivated, flexible and resourceful individual and will have good interpersonal skills, coupled with the ability to prioritise their work load. The post requires a large amount of manual lifting and operating equipment. This role is a great opportunity for a hard-working, personable individual, who enjoys working in a team. If you require further information, please contact Kent Union Reception on 01227 824200 to arrange an informal conversation with Rebecca Bond, Information Services and Home Stamp Manager or visit http://www.kentunion.co.uk/careers/. For an application pack, please visit http://www.kentunion.co.uk/careers. To apply, please email [email protected] with your completed application and equal opportunities form. Closing date for applications: Interviews will be held on:

Monday 20 May 2019 at 5pm Wednesday 29 May 2019