Library café Assistant Manager Recruitment Pack November 2017
Dear Prospective Candidate Re: Library Café Assistant Manager Thank you for your interest in the position of Library Café Assistant Manager at Kent Union. We are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £11million turnover, 500 employees and 2,000+ volunteers. Kent Union is a great place to work. We were re-accredited with Investor in People Gold status in December 2013, and were accredited with Leaders in Diversity in 2013; we were the first students union in the UK to achieve Investing in Volunteers status and have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 8 years, placed 24th for 2017. Kent Union operate a range of services for students at the Canterbury and Medway campuses and include: Student Advice; Student Activities; Volunteering; Representation and Democracy; Student Media; Employment Agency; Retail shops; Bars; Cafes; Nightclub and a children’s nursery. The Library Café Assistant Manager will be a key member of the Catering and Licensed Trade Department reporting directly to the Library café Manager. It is an exciting and transformational time to join the team as we continue to develop and grow our catering provision across the Canterbury and Medway campuses. In 2015, the Library Café was relocated and extended as part of the Templeman Library’s £18m extension. In January 2017 we opened our new Student Hub and Deep End Bar/Café at the Medway campus; a £5m investment to provide additional social/study/activity and entertainment space. We also recently launched our new street food offer Canvas and have many future developments which include a £3m Student Hub and £25m new Students’ Union building in Canterbury. The post-holder will be a self-motivated, diligent and flexible individual who works well both in a team and on their own. They will achieve outstanding levels of customer service through effective staff management, and will have experience of working in a catering operation. This pack should provide everything you need to support your application, it contains:
Job description Person specification Copy of full advert Summary conditions of appointment Summary governance and management arrangements Application and selection process and timetable
If you require further information, please contact Robert Buckingham-Pegg, Head of Catering and Licensed Trade on 01227 823252 to discuss this opportunity further or visit http://www.kentunion.co.uk/careers/ Yours faithfully, Robert Buckingham-Pegg Head of Catering and Licensed Trade
Job Description -
Assistant Manager
Department: Library Café Reports to: Library Café Manager, Head of Licensed Trade and Catering Direct reports Duty Supervisors, Student Staff Team Role Purpose: The post-holder will be responsible for achieving and maintaining excellent levels of customer service within the Library Café. They will be responsible for delivering consistency in all aspects of operations and will be tasked with working a combination of daytime and evening shifts. The post-holder will be responsible for staff development and management, stock and cash control and the health and safety of customers and staff. The post-holder will also manage, motivate and empower a team of student staff. They will support the Library Cafe Manager in maximising profitability by increasing sales and controlling costs, and will effectively engage with our members to ensure The Library Cafe continues to appeal to our membership. Duties and Responsibilities
Financial Responsibilities: 1. To Support the Library Cafe Manager in controlling The Library Cafe budget by maximising profit through increasing sales, controlling costs and maximising profit margins. 2. To be responsible for the security and management of all resources including stock and cash, and to follow all Kent Union’s financial procedures. 3. To ensure all budgets are managed effectively, ensuring full adherence to Kent Union’s financial reporting procedures.
Responsibility for People 1. To effectively communicate individual, team and organisational goals to all team members. 2. To give regular and constructive feedback, and ask for feedback from the team on how you are leading, managing and developing staff and act on it to improve performance. 3. To undertake performance reviews of direct reports, in line with Kent Union policy. 4. To encourage open feedback and debate from team members 5. To effectively coach and mentor people to help achieve potential, and lead by example on continuous personal development. 6. To co-ordinate the work and monitor the workloads of direct reports, ensuring that staff levels are adequate and efficient 7. To lead in the recruitment processes involved in employing new student staff. 8. To assist in the development of direct reports by encouraging a learning and development culture 9. To support in continuously reviewing, planning and evaluating individual and department training needs 10. To provide leadership, direction and coaching for direct reports and to set an example of being results focused and aiming to achieve excellence.
11. To ensure that Kent Union’s procedures on the employment and ongoing management of Tier 4 Student Staff is adhered to at all times.
Operational Management 1. To ensure the health and safety of staff, customers and suppliers, and specifically to undertake regular risk assessments and safety checks in line with the Union’s Health and Safety Policy 2. To be responsible for the Health and Safety and proper maintenance of equipment within the outlet, to the high standard expected by the Union and specific legislation. 3. To ensure The Library Café’s compliance to Food Hygiene, Licensing and Health and Safety legislation. 4. To create a culture of excellence in customer service, ensuring that customers’ expectations are exceeded whenever possible and that the Go the Extra Mile scheme is key to our service. 5. To ensure optimum levels of staff are available in order to deliver consistently high levels of customer service 6. To ensure that the Union’s Health, Safety and Well-being Policy and appropriate Health and Safety legislation is adhered to at all times, and to provide leadership in health and safety management for staff and customers. 7. To continuously engage with our customers, ensuring The Library Café stays on trend and continues to appeal to our diverse student market. 8. Carry out other duties and activities as reasonable be required to support colleagues in achieving Kent Union’s Plan.
Expected Behaviours 1. To attend training sessions, and appropriate meetings as and when required by Kent Union 2. To contribute to the positive image of Kent Union with students, University and the local community 3. To lead by example and demonstrate a full understanding of the organisations democratic structures 4. To ensure systems are in place to reduce Kent Unions’ impact on the environment 5. To act as an ambassador for Kent Union and show loyalty to the organisation, abiding by the Union’s Constitution, policies and procedures at all times 6. To undertake other tasks and responsibilities compatible with the level and nature of the post as required by your manager from time to time
Summary of terms
This is a full time, permanent post Hours of work: 35 hours per week Normal place of work: The Library Cafe, Canterbury Working pattern: Combination of daytime and late nights, occasional weekends.
Person Specification Job title: Assistant Manager Essential
Desirable
Tested at interview
Tested at applicatio n
1. Qualifications Generalist management qualification (e.g. Certificate or Diploma in Management Studies) Personal licence holder Health & safety management qualification (e.g. IOSH Certificate in Managing Safety) First Aid certificate
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2. Experience Experience of managing/supervising a team of people and motivating them to provide the highest standards of customer service Experience in managing a Licensed Trade premises and and identifying new trends or initiatives Have experience in working with a range of IT systems, in particularly EPOS till systems Have experience in stock management, and can demonstrate understanding of how this can contribute to the financial sustainability of an organisation
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3. Knowledge Sound knowledge of how to control costs and maximise profit margins in order to contribute to the financial sustainability of the organisation A good knowledge of health & safety legislation and best practice in the management of health and safety, with particular regard to operating a licensed premises A good knowledge of licensing legislation and how you would enforce the legislation set out in the Licensing Act 2003, through the role of Assistant Library Cafe Manager An awareness of the role of a Students’ Union within higher education, and how you could contribute to building a better future for students through this
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4. Skills and Abilities Sound judgement and ability to handle competing priorities and a challenging workload in a pressurised environment Ability to operate effectively in a complex environment, with the political skills and acumen to develop productive relationships with a range of people Proficient in IT, especially Microsoft Office Excellent communication skills, with the ability to relate to and communicate effectively with people at all levels
A confident and resourceful manager who can operate in a complex environment and has credibility because of what they do and how they do it
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5. Values, Attitudes and Personal style Evidence of a personal commitment to continuing professional development A commitment to equality of opportunity; someone who builds a culture of inclusivity and removes barriers to diversity An effective manager who is determined, robust and resilient enough to cope with the demands of the role A team player, who helps others build a successful team, celebrates others’ success and supports others to achieve individual and team goals A strong commitment to working in a democratic and membership organisation, with the ability to empower and build constructive relationships with elected officers
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Library Café Assistant Manager Annual Salary circa £21.5k Generous pension and benefits 37 days annual leave Thank you for your interest in the position of Library Café Assistant Manager at Kent Union. We are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £11million turnover, 500 employees and 2,000+ volunteers. Kent Union is a great place to work. We were re-accredited with Investor in People Gold status in December 2013, and were accredited with Leaders in Diversity in 2013; we were the first students union in the UK to achieve Investing in Volunteers status and have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 8 years, placed 24th for 2017. Kent Union operate a range of services for students at the Canterbury and Medway campuses and include: Student Advice; Student Activities; Volunteering; Representation and Democracy; Student Media; Employment Agency; Retail shops; Bars; Cafes; Nightclub and a children’s nursery. The Library Café Assistant manager will be a key member of the Catering and Licensed Trade Department reporting directly to the Library Café Manager. It is an exciting and transformational time to join the team as we continue to develop and grow our catering provision across the Canterbury and Medway campuses. In 2015, the Library Café was relocated and extended as part of the Templeman Library’s £18m extension. In January 2017 we opened our new Student Hub and Deep End Bar/Café at the Medway campus; a £5m investment to provide additional social/study/activity and entertainment space. We also recently launched our new street food offer Canvas and have many future developments which include a £3m Student Hub and £25m new Students’ Union building in Canterbury. The post-holder will be a self-motivated, diligent and flexible individual who works well both in a team and on their own. They will achieve outstanding levels of customer service through effective staff management, and will have experience of working in a catering operation If you require further information, please contact Robert Buckingham-Pegg, Head of Catering and Licensed Trade on 01227 823252 to discuss this opportunity further or visit http://www.kentunion.co.uk/careers/ Closing date for applications: Interviews:
Wednesday 6 December Thursday 14 December
Summary Conditions of Appointment Salary This post is at Grade 5.1 of Kent Union’s pay scale with a starting salary of £21,276 Staff normally move up one incremental point annually, subject to performance.
Notice Period The notice period for this position is one-month.
Annual Leave Entitlement The post-holder is entitled to 23 days’ leave; 6 ‘customary’ days’ leave, normally taken over Christmas; and the 8 statutory leave days for England.
Pension The post-holder is entitled to join the Superannuation Arrangements of the University of London (SAUL), CARE pension scheme with salary sacrifice, in which Kent Union contributes 16% and employees contribute 6% of salary. Alternatively, the post-holder can join a personal pension scheme through Scottish Equitable, in which Kent Union contributes 6% and employees contribute 3% of salary.
Hours of Work 35 hours a week, and will include a combination of daytime and evening shifts.
Work-Life Balance Kent Union is committed to facilitating a healthy work-life balance and has cutting edge flexible working policies, including extensive maternity, paternity and grand-parent leave; generous adoption and parental leave entitlement; facilities for sabbatical leave; the option to work from home on occasion and time off for volunteering.
Equality of Opportunity Kent Union is committed to the principles of equality of opportunity and will endeavour to meet the needs of any candidate who fulfils the requirements of the person specification.
Summary Governance and Management Arrangements Why we’re here - our mission We are a charity that supports students at the University of Kent; we:
Stand up for students Help them have the best time at Kent Prepare them for life after Kent
Why we do it - our beliefs We believe every student at the University of Kent should have the opportunity to try out new experiences, have fun, make new friends and be part of a community; we believe every student should have the opportunity to fulfil their potential in life, have a voice in society and make a difference. We believe that Kent Union is integral to empowering students to realise this belief.
Where we’re going - our vision Our Vision is for students at Kent to have one of the best student experiences on the planet, to be the best students’ union in Europe and to be a world class employer in the Not-for-Profit Sector; we know this is ambitious, but our strategic plan, our culture, our values and our mission will help us achieve our vision.
How we’re perceived - our values
Bold – we are brave and courageous; we stand up for students’ rights; we are innovative and we challenge the status quo Inclusive - we welcome all people and appreciate their uniqueness; we are champions of equality and diversity Supportive – we look out for people; we want students to succeed in life so we offer transformative experiences for them to get involved in; we ensure our staff have a healthy work-life balance
Legal Status Kent Union is an unincorporated association and a registered charity. The Union has a Board of Trustees, which is legally responsible for all aspects of the organisation.
Democratic Structures Kent Union is a membership organisation; all students at the University of Kent are automatically members of Kent Union. The membership provide strategic and political direction through the Union’s democratic structures, including petition and feedback mechanisms, all student votes, referenda, the Annual General Meeting, a Campaigns Forum, Executive Committee and seven elected Trustees.
The Trustees The Trustees of Kent Union are the five ‘sabbatical officers’, four ‘external’ trustees and four ‘student’ trustees. The sabbatical officers and two of the student trustees are elected each year by and from the student membership of Kent Union. The sabbatical officers take a year out of their studies (or immediately after graduating) to serve as a trustee; they can stand for re-election for a second year if they choose, but can serve for no more than two years. Unlike the trustees of most registered charities, the sabbatical officers are paid a living allowance and work a normal working week. The four student trustees have all the responsibilities of being a trustee, but are still studying and fulfil their duties on a ‘part-time’ and voluntary basis. Two of the four student trustees are elected by crosscampus ballot and take office on 1st July each year; the other two student trustees are selected via a recruitment process in the October of each year.
Staff and Management Structure
Kent Union employs approximately 500 staff to provide services for its members. Staff are of two types – approximately 360 student staff, who work whilst completing their studies at the University of Kent; and approximately 140 career staff – professionals who have made working at Kent Union part of their career. The Board of Trustees oversees the work of staff through the Chief Executive and Director Group, who in turn manage staff through the 15 senior managers, each of whom is responsible for one of the Union’s Departments or a strategic function.
Application and Selection Process and Timetable Recruitment and Selection Timetable Wednesday 8 November
Advertise position
Wednesday 6 December
Applications close
Thursday 7 December
Short-list meeting
Thursday 14 December
Interviews in Canterbury
Monday 15 January
Anticipated start date
Applications To apply please download and complete an application form from our recruitment website http://www.kentunion.co.uk/careers and email it, along with the Equal Opportunities Monitoring form to
[email protected]; please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. The Equal Opportunities Monitoring Form will be separated from applications prior to short-listing. Completed applications must be received by 6 December. Website Kent Union’s website contains further background information about Kent Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.kentunion.co.uk Further Information and Questions If you require further information, please contact Robert Buckingham-Pegg, Head of Catering and Licensed Trade on 01227 823252 to discuss this opportunity further.
