Request for Bid for Telecommunications Services


[PDF]Request for Bid for Telecommunications Services...

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Request for Bid for Telecommunications Services Transdev Services, Inc. is soliciting telecommunication service providers to bid on Metro WAN, local dial-tone and long distance services. Bids shall include itemized pricing detailing installation charges (if applicable) and service options and listed by the location of service. Provide single-year and multi-year proposals for comparative purposes for the services as detailed below. If identical services cannot be provided, include the exception and explanation of how the service is different than that detailed below. Other details such as service-levelagreements (SLA), trouble reporting, business continuity process, etc. shall be part of information to be provided with the proposal. METRO AREA WAN SERVICES Site

Site Name

Site Port Speed

Site 1

Canal

60 MB

Site 2

ENO

20 MB

Site 3

Carrollton

20 MB

Site 4

Napoleon

20 MB

Address 2817 Canal Street New Orleans, LA 70119 3900 Desire Parkway New Orleans, LA 71026 8201 Willow Street New Orleans, LA 70118 419 Napoleon Avenue New Orleans, LA 70115

Site Demarcation shall be in the form of a 100 MB Ethernet Cat 5 Jack port. Bandwidth increase shall be available upon request without incurring additional setup charges, provided that no new equipment is needed to support additional bandwidth. Site 4 (Napoleon) is currently out of service as of this writing. The site is currently under renovation work. When the renovations are complete, we would like to turn up WAN services at the location. Each site listed is capable of communicating with one another on a Layer 2 Ethernet fashion so in essence each site is bridged on a common L2 network. DIAL TONE SERVICES Transdev has 2 Trunked primary rate interfaces (PRIs) which services the following incoming DID numbers and all outbound calls for the organization. Below are the DID numbers: 504-827-8300 to 8499 (Majority Administrative Numbers) 504-648-5100 to 5339 (Fax Numbers) 504-827-7900 to 7999 (Legacy Numbers DID Block)

504-827-7800 to 7839 (Legacy Numbers DID Block) 504-872-6740 to 6799 (504-TRANSIT number) 504-248-3900 (Rideline) 504-827-7433 (Para Transit) POTS LINE SERVICES Number

Description

Address 8201 Willow Street New Orleans, LA 70118 1537 Calliope Street New Orleans, LA 70130

504-861-2738

Carrollton 911

504-561-7679

Calliope Substation Alarm

504-861-77448

Dublin Substation Alarm (Extended Demarc from Carrollton facility)

8201 Willow Street New Orleans, LA 70118

504-896-1696

Valence Substation Alarm

4731 South Saratoga Street New Orleans, LA 70115

504-524-1565

Place Saint Charles Remote Radio Management Modem

201 Saint Charles Avenue New Orleans, LA 70130

504-522-3501

Place Saint Charles Dial Out Phone

504-940-5678

ENO Guard Shack

504-826-1892

Bienville Street Entrance Guard Shack (Canal Location)

504-943-0104

ENO Alarms and Elevators

504-943-0270

ENO Alarms and Elevators

504-943-0901

ENO Alarms and Elevators

504-948-0720

ENO Alarms and Elevators

504-948-0860

ENO Alarms and Elevators

504-948-0970

ENO Alarms and Elevators

201 Saint Charles Avenue New Orleans, LA 70130 3901 Desire Parkway New Orleans, LA 71026 2817 Canal Street New Orleans, LA 70119 3900 Desire Parkway New Orleans, LA 71026 3900 Desire Parkway New Orleans, LA 71026 3900 Desire Parkway New Orleans, LA 71026 3900 Desire Parkway New Orleans, LA 71026 3900 Desire Parkway New Orleans, LA 71026 3900 Desire Parkway New Orleans, LA 71026

LONG DISTANCE SERVICES Transdev requires a set monthly rate for long distance services in the North American region as well as Canada and Mexico. On average, Transdev does not exceed 5000 minutes on a given month of long-distance-service. Should Transdev exceed that minute amount, please provide per minute rates. Transdev also requires published rates to be provided for International dialing, primarily to the UK and France and on occasion to other European countries. SERVICE OUTAGE REPORTING AND ESCLATION As a bidder, please provide Transdev documentation regarding the procedure of reporting outages and problems with telecommunication services. Include contact numbers for resolving billing issues, reporting service outages and problems, problem escalation procedures, problem resolution time, and any other pertinent information regarding your company’s Standard Operating Procedures (SOP) regarding customer problem reporting and resolution. SERVICE LEVEL AGREMENT Provide information regarding your Company’s ability to guarantee to provide service and what credits will be given should be an outage due to a failure on your Telecom network. Also include historical information regarding your Company’s ability to provide service and outage percentages. Include a high-level discussion about your business continuity plan or redundant site information for your company’s network infrastructure. IMPLEMENTATION TRANSITION PLAN Provide a timeline plan to implement new services. Items to include in the plan are circuit installation time, phone number porting time, transition outage time, and coordination of CPE transition.