Sending an email V2

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Sending an email : 1 Dear Mr Snow, I’m writing to inform you that we haven’t received our delivery. We placed an order on 2nd of May, which should have been received on 10th of May and the delivery number is 785AN12. Could you tell me when we will have it ? We would appreciate a reply ASAP. Thanks for your help. Best regards

2 Dear Mrs Stark, I’m writing to clarify an invoice (Please find attached invoice n°123) We ordered 20 x Fiat 500 from you but it seems that you charged us for 30 x Fiat 500. We would like to have a refund asap and an updated invoice sent through please. Looking forward to your reply. Kind regards,

3 Hello Gerard, Just a quick note to request some documents for your travel to Bali. Please send me your ID card and passport details, to book your flight tickets. We require this information before next Monday. In order to secure the booking. Have a nice day. Kind regards,

Replying to emails

1Dear Ms Jones, Regarding your delivery delay, please accept our apologies. We had some problems with our carrier but the issues are now resolved. You will receive your consigment tomorrow. We apologize once again for any inconvenience caused. We would like to offer youyou a gesture of good will in the form of a 10% discount on future orders. Let me know if you need any further assistance. Best regards

2Dear Mr Bob, Regarding your invoice n°123, indeed there is a mistake. Please accept our apologies. Please find attached the updated invoice. Do not hesitate to contact us if you have any questions. Best regards

3Hello Marc, Thanks for your email. Please find the documents you requested as an attachment. Could you please forward my fly tickets once the reservation has been made? Thanks in advance. Have a nice day !

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