Regional Manager (Singapore, Malaysia, Indonesia, Brunei, Thailand, Philippines, Myanmar) Position Details The Regional Manager(RM), located in Kuala Lumpur, is responsible for pro-actively driving agent and direct channel performance throughout Singapore, Malaysia, Indonesia, Brunei, Thailand, Philippines, and Myanmar. They will take the lead on coordination of product specialist training and ensure support to all channels. The RM will take ownership of relationship management of all the agent channel partners. They will support the development and execution of the strategic marketing plan with the aim of driving market development, diversification and achieving student enrolment targets for all Navitas business units. To do this they will work closely with the Regional Sales Director, GMs Sales and Marketing and other key relationship points. The role requires a practical knowledge of marketing and sales within the international education environment and specifically student recruitment through agent networks for study abroad. The candidate we seek will ideally have the following:
Fluent in written and spoken English Understanding of the international education industry Successful sales and marketing experience Strong history of using CRM tools to drive business decisions Financial skills for budgeting and planning Customer focussed Demonstrated innovative thinking and proactive work habits including an eye for detail and for new sales opportunities Demonstrated and proven ability to initiate and implement marketing strategies and sales tactics which have made a significant contribution to sustainable business growth Demonstrated ability to deliver to tight deadlines, changing priorities and to take accountability for decisions and outcomes Highly developed interpersonal, negotiation, presentation and communication skills Demonstrated flexible attitude to work (e.g. in hours and content), including a willingness to work weekends and evenings in support of recruitment activities both locally and internationally Demonstrated and proven ability to work autonomously and collaborate as a team player Relevant tertiary education Is an advocate of the benefits of Salesforce.com Collaborative Culturally sensitive, ethical and globally aware Creative yet analytical, organised, structured
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Working at Navitas At Navitas we recognise that our success is driven by our people. Your professional development, health and wellbeing is very important to us, and we take pride in offering a range of programs to celebrate our talent, develop capabilities and support our staff. We offer competitive remuneration packages, a generous incentive payment plan that rewards an individual’s high performance, flexible working arrangements and outstanding long-term career opportunities, both within Australia and abroad.
NaviGROW, is an extensive range of professional development programs for employees NaviLEAD, is a leadership development program that encourages succession planning; Virgin Pulse Global Challenge, is a wellness initiative that aims to improve the health, performance and engagement of our employees Employee Assistance Program (EAP) is a voluntary and confidential counselling service Corporate Social Responsibility (CSR) is a vehicle for Navitas to partner with charitable and notfor-profit organisations by providing annual funds
About Navitas Welcome to Navitas, an organisation with a proud history and an exciting future. Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students annually through more than 120 institutions in 31 countries. We are proud to be an ASX 200 listed organisation and strive for continuous growth and excellence with students at our forefront. Navitas creates life changing opportunities for learners around the world to realise their education and career ambitions; and we’ve been doing that since we began nearly three decades ago. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. As such, we encourage applications from women, sexually and gender diverse people, culturally and linguistically diverse people, people of various faiths and beliefs and people with disabilities.
To apply, please email a resume and cover letter to
[email protected] and include reference number SRC248 and position title “Regional Manager – (Singapore, Malaysia, Indonesia, Brui, Thailand, Philippines, Myanmar)” Or for further information, please contact Talent Acquisition by phone at +61 2 8236 8080
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Position Description Title: Reports to: Functional Area: Full time or part time: Location: Scope:
1.
Regional Manager - SSEA Regional Sales Director – SSEA Navitas Limited Full Time Kuala Lumpur Singapore/Malaysia/Indonesia/Brunei/Thailand/Philippines/Myanmar
Overview and Objectives of the Position:
The Regional Manager (RM) is responsible for pro-actively driving agent and direct channel performance throughout their region. They will take the lead on coordination of product specialist training and ensure support to all channels. The RM will take ownership of relationship management of all the agent channel partners. They will support the development and execution of the strategic marketing plan with the aim of driving market development, diversification and achieving student enrolment targets for all Navitas business units. To do this they will work closely with the Regional Sales Director, GMs Sales and Marketing and other key relationship points. The role requires a practical knowledge of marketing and sales within the international education environment and specifically student recruitment through agent networks for study abroad.
2.
Key Relationships:
Regional Sales Director
Advices on progress against targets. Collaborate on development of regional marketing strategy. Used as an escalation point to resolve disputes. Takes day-to-day guidance from RSD.
General Manager, Sales & Marketing
Single point of contact for Regional Manager when dealing with destination countrywide issues.
Consulate/Embassies
Relationship building to be drawn upon in times of need to influence policy decisions
Agency Management
Commercial negotiations, target setting and performance management of accounts as determined by the RSD
Direct Sales Team
Provides “go to market” advice and in market face-to-face resources as required.
College Directors
Consults in development of strategic marketing plan for region
Senior Student Recruit Manager
Works closely with the SSRM on managing resources in region and prioritising the support and training of agents.
Divisional Recruitment Director
Works closely with DRDs to provide overall matrix leadership throughout the region. Coordinates DRDs in relation to agent management.
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ADVENTUROUS.
GENUINE.
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Principal Accountabilities:
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Heads cross channel and cross functional team for region (dotted line) and delivers on all sales leadership rhythms and reporting Personally manages Tier 1 accounts Working with the RSD to manage accounts and stakeholder relationships with Tier 1-2 agents (large markets) or all agents (small markets) Oversees the operations performance and operational and legal compliance for Navitas throughout region Oversees (with the support of DRDs) the development and provision of regional market expertise and insight Represents Navitas Group within region Leads organisational culture for region Help resolve inter-divisional differences at regional level Providing market insights and data to support Navitas and their clients’ business decision making Budget management for the region Management of team performance (enrolment growth, conversion rates, new agents & channels) through setting staff KPI’s and coaching through day to day activities Maintain and manage relationships with source country consulate/embassies
Knowledge, Skills and Experience
Ideal Requirements: • • • • •
• • • • • •
Demonstrated innovative thinking and proactive work habits including an eye for detail and for new sales opportunities Demonstrated and proven ability to initiate and implement marketing strategies and sales tactics which have made a significant contribution to sustainable business growth Demonstrated ability to deliver to tight deadlines, changing priorities and to take accountability for decisions and outcomes Highly developed interpersonal, negotiation, presentation and communication skills Demonstrated flexible attitude to work (e.g. in hours and content), including a willingness to work weekends and evenings in support of recruitment activities both locally and internationally Demonstrated and proven ability to work autonomously and collaborate as a team player Relevant tertiary education Is an advocate of the benefits of Salesforce.com Collaborative Culturally sensitive, ethical and globally aware Creative yet analytical, organised, structured
Core Requirements:
Fluent in written and spoken English Understanding of the international education industry Successful sales and marketing experience Strong history of using CRM tools to drive business decisions Financial skills for budgeting and planning Customer focussed
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
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Key Performance Indicators
These are the typically indicators that measure success in the role:
Territory performance (enrolments) Agent compliance rates Agent satisfaction indicators Agent performance (cross divisional enrolments) Adherence to values by team (as measured annually) Team satisfaction / engagement / performance Budget management - working within assigned budget UP Hosting satisfaction rates (survey)
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