Student Recruitment Coordinator
Create life-changing opportunities for learners around the world Location based in Vietnam Grow your career with an organization that celebrates and values their employees and communities
ABOUT THE ROLE The Recruitment Coordinator is responsible for driving successful conversion rates to achieve student enrolment targets. Results will be achieved by liaising with educational advisors to encourage proactive activities on the part of these contracted parties. In particular, ensuring these advisors are providing necessary documentation and information from their student clients to allow Navitas to progress applications. They will report directly to the (senior) Student Recruitment Manager providing critical pipeline reporting and feedback on educational advisor performance. To be successful, the individual will have demonstrated experience with CRM, excellent telephony skills and have be able to communicate confidently, build rapport and be mindful of culturally sensitive situations and environments. The role requires an energetic and ambitious team player, resilient and detail orientated with a pragmatic approach to sales targets and a high level of accountability, with ability to identify opportunities and take initiative. The ideal candidate we seek will have the following:
Strong written and oral communication skills Strong presentation skills Experience in building and managing internal and external relationships, particularly with agents Ability to influence and articulate the benefits/value proposition of Navitas products Responsive – acts with urgency A high level of attention to detail Previous experience within a customer service focused role Demonstrated team work capabilities and confidence in working autonomously Competent MS skills with the ability to grasp new systems easily and quickly
What abilities we prefer candidate to have:
Salesforce experience Experience within the education sector, and/or experience with international education as a student
Who we are: Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students annually through more than 120 institutions in 31 countries. We are proud to be an ASX 200 listed organisation and strive for continuous growth and excellence with students at our forefront. With a large diversified global footprint, Navitas is committed to improving lives through education, passion for student outcome and growth through conviction and rigour. Teaching and students are at the heart of what drives us. We are proud of our graduates, teachers and support staff and excited about our future, and the future of delivering accessible and effective education. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. For full description of the role and other opportunities, please visit navitas.com/careers To apply, please email a resume and cover letter to Thu Nguyen Vo, Senior Student Recruitment Manager at
[email protected] and position title “Student Recruitment Coordinator–Vietnam”. Application close on 28th June, 2019 By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers
Position Description Title: Reports to: Functional Area: Full time or part time:
1.
Recruitment Coordinator (Senior) Student Recruitment Manager Navitas Limited Full Time
Overview and Objectives of the Position:
The Recruitment Coordinator is responsible for driving successful conversion rates to achieve student enrolment targets. Results will be achieved by liaising with educational advisors to encourage proactive activities on the part of these contracted parties. In particular, ensuring these advisors are providing necessary documentation and information from their student clients to allow Navitas to progress applications. They will report directly to the (Senior) Student Recruitment Manager providing critical pipeline reporting and feedback on educational advisor performance. To be successful, the individual will have demonstrated experience with CRM, excellent telephony skills and have be able to communicate confidently, build rapport and be mindful of culturally sensitive situations and environments. The role requires an energetic and ambitious team player, resilient and detail orientated with a pragmatic approach to sales targets and a high level of accountability, with ability to identify opportunities and take initiative. 2.
Key Relationships: i.
Student Recruitment Manager
ii.
Divisional Recruitment Director
iii.
College Admissions team members
iv.
Regional Sales Director
v.
Regional Manager
3.
Key Result Areas: i.
Maximise sales conversions and contribute to meeting agreed sales targets
ii.
Works with key stakeholders to set and achieve service levels
iii.
Build rapport and viable networks with agents
iv.
Manage student related enquiries aligned with service level agreements
v.
Provide general enrolment advice and technical assistance
vi.
Manage and maintain data integrity of student management system
4.
Qualifications and Selection Criteria
Essential: RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
i. ii. iii. iv. v.
Strong written and oral communication skills Strong presentation skills Experience in building and managing internal and external relationships, particularly with agents Ability to influence and articulate the benefits/value proposition of Navitas products Responsive – acts with urgency
vi.
A high level of attention to detail
vii.
Previous experience within a customer service focused role
viii.
Demonstrated team work capabilities and confidence in working autonomously
ix.
Competent MS skills with the ability to grasp new systems easily and quickly
Desirable:
i. ii.
Salesforce experience Experience within the education sector, and/or experience with international education as a student
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
