Student Recruitment Manager (Central Core) • • •
Location based in Dubai or Istanbul Work for one of the most trusted learning organizations in the world Be surrounded by driven, passionate, respectful and adventurous individuals
ABOUT THE ROLE The Student Recruitment Manager (SRM) is a product sales role that will execute Navitas’ regional and divisional student recruitment strategies for the University Partnerships Europe (UPE) division, recruiting to all UK and Europe colleges but with a particular focus on The Netherlands. Ideally based in Istanbul or Dubai, this role will assist with student recruitment from a range of markets, including but not limited to Turkey, Eastern Europe, CIS and the Middle East. The key responsibility of the SRM is to drive sales on behalf of the colleges within the University Partnerships Europe (UPE) division. This role will play an important part in generating leads and participating in conversion activities, through working with agencies, schools and other channels to achieve student number targets in the Netherlands and across the UPE portfolio.
The candidate we seek will ideally have the following: • • • • • • • • • • • •
Strong written and oral communication skills in English Tertiary qualifications in Marketing, sales or a related discipline Salesforce experience desirable An understanding of the international education industry and visa process Strong presentation skills with the ability to tailor the message to various types of audiences, i.e. Presenting benefits of Navitas to a student vs. parent vs. business partner Experience in building and managing internal and external relationships, particularly with agents Proven ability to work in a multi-cultural matrixed environment Demonstrated team player with excellent relationship management skills in a commercial, fast paced environment Ability to articulate the benefits/value proposition of Navitas products Emotional intelligence – ability to build relationships and influence Responsive – acts with urgency and outcome driven Results oriented – driven to succeed
Who we are: Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students annually through more than 120 institutions in 31 countries. We are proud to be an ASX 200 listed organisation and strive for continuous growth and excellence with students at our forefront. With a large diversified global footprint, Navitas is committed to improving lives through education, passion for student outcome and growth through conviction and rigour. Teaching and students are at the heart of what drives us. We are proud of our graduates, teachers and support staff and excited about our future, and the future of delivering accessible and effective education. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
For full description of the role and other opportunities, please visit navitas.com/careers.
To apply, please email a resume and cover letter to Simon Jacobs at
[email protected] and position title “Student Recruitment Manager – Central Core”. Applications close on 2nd July, 2019 but we may shortlist before that date if suitable applications are received. By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
Position Description Title: Student Recruitment Manager (Central Core) Reports to: European Recruitment Director (UPE) 1. Overview and Objectives of the Position: The Student Recruitment Manager (SRM) is a product sales role that will execute Navitas’ regional and divisional student recruitment strategies for the University Partnerships Europe (UPE) division, recruiting to all UK and Europe colleges but with a particular focus on The Netherlands. Ideally based in Istanbul or Dubai, this role will assist with student recruitment from a range of markets, including but not limited to Turkey, Eastern Europe, CIS and the Middle East. The key responsibility of the SRM is to drive sales on behalf of the colleges within the University Partnerships Europe (UPE) division. This role will play an important part in generating leads and participating in conversion activities, through working with agencies, schools and other channels to achieve student number targets in the Netherlands and across the UPE portfolio. 2. Key Relationships: •
European Recruitment Director
•
Regional Manager (RM)
•
Directors of Marketing and Recruitment (DMA)
•
Student Recruitment Coordinators/Marketing Coordinators
•
Agency Staff (Counsellors)
•
Students
Direction on divisional strategy and utilisation of budget. Takes day-to-day operational advice for office compliance and strategic market advice as required. Will provide advice and support in driving agent account performance. Cooperate closely with regional Netherlands DMA and UPE college DMAs to align activities in market with partner university strategy. Is trained in products and sales kit by collegebased staff. Provides businesses with feedback regarding products, conversion and market analysis. Provides training to counsellors on value proposition regarding pathways concept and specific products, and pre-departure training. Takes enquiries from agents regarding students or products. Supports agents at fairs etc. Works closely with agents to convert leads into sales. Provides information to potential students (at fairs / exhibitions / phone enquiries).
3. Principal Accountabilities: • • • • • • • • • • • • • • • •
Achieves annual sales targets Train agents in UPE value propositions with detailed product knowledge Attend agents’ exhibitions/fairs and seminars Coordinate attendance of colleges and University Partners at exhibitions/fairs Drive the launch of The Netherlands in key recruitment regions in close cooperation with key Netherlands staff and university partners Manage agent enquiries (re. students) Product and refresher training for agents using sales toolkit Handle outbound calls to students from within source country Handle on the ground student and agent enquiries Review offers, current status and maximise conversion with agents Provide information to agents on ongoing conversion campaigns Coordinate and deliver internal English test (where required) Pre-departure execution training of agents Facilitate pre-departure process with agents and students on the ground where required Work closely with agents to drive conversion Reporting on conversion process metrics
4. Knowledge, Skills and Experience Technical Role Requirements • • • • • •
Strong written and oral communication skills in English. Additional relevant languages an advantage Tertiary qualifications in marketing, sales or a related discipline Salesforce experience desirable An understanding of the international education industry and visa process Strong presentation skills Experience in building and managing internal and external relationships
Non-Technical Role Requirements • • • • • • • • • •
Proven track-record in international student recruitment Ability to work in a multi-cultural matrixed environment Relationship management skills in a commercial, fast-paced environment Ability to influence Ability to articulate the benefits/value proposition of products Emotional intelligence – ability to build relationships Target-driven Responsive – acts with urgency Ability to remain calm under pressure Highly organised
5. Key Performance Indicators These are the indicators that typically measure success in the role: • • • • • •
Student enrolments for division from specified region Maintenance of portfolio diversity (i.e. selling across the product range and not just concentrating on certain products) Percentage of leads managed Conversion rates Progression rates Agent satisfaction scores
