Student Recruitment Manager (ANZS)
Create life changing opportunities for learners in 31 countries Work for one of the most trusted learning organizations in the world Be surrounded by driven, passionate, respectful and adventurous individuals
Position Details The Student Recruitment Manager (ANZS), located in Bangkok, is a product sales role that will execute Navitas’ regional and division student recruitment strategies in Myanmar, Thailand, and Philippines. A key responsibility of the SRM is to provide services to agents on behalf of the regional businesses within Australia, New Zealand, and Singapore. This role will play an important role in driving leads/enquiry & conversion activities through agencies & other channels and delivering support services in conjunction with the business teams to support conversion from enquiry to enrolment. The sort of person that will be successful in this role is someone who is intelligent, fun and a team player. Being organised and driven with close attention to detail and process is also key to the success in this role. The candidate we seek will ideally have the following:
Strong written and oral communication skills in English Tertiary qualifications in Marketing, sales or a related discipline Salesforce experience desirable An understanding of the international education industry and visa process Strong presentation skills with the ability to tailor the message to various types of audiences, i.e. Presenting benefits of Navitas to a student vs. parent vs. business partner Experience in building and managing internal and external relationships, particularly with agents Proven ability to work in a multi-cultural matrixed environment Demonstrated team player with excellent relationship management skills in a commercial, fast paced environment Ability to articulate the benefits/value proposition of Navitas products Emotional intelligence – ability to build relationships and influence Responsive – acts with urgency and outcome driven Results oriented – driven to succeed
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Working at Navitas At Navitas we recognise that our success is driven by our people. Your professional development, health and wellbeing is very important to us, and we take pride in offering a range of programs to celebrate our talent, develop capabilities and support our staff. We offer competitive remuneration packages, a generous incentive payment plan that rewards an individual’s high performance, flexible working arrangements and outstanding long-term career opportunities, both within Australia and abroad.
NaviGROW, is an extensive range of professional development programs for employees NaviLEAD, is a leadership development program that encourages succession planning; Virgin Pulse Global Challenge, is a wellness initiative that aims to improve the health, performance and engagement of our employees Employee Assistance Program (EAP) is a voluntary and confidential counselling service Corporate Social Responsibility (CSR) is a vehicle for Navitas to partner with charitable and notfor-profit organisations by providing annual funds
About Navitas Welcome to Navitas, an organisation with a proud history and an exciting future. Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students annually through more than 120 institutions in 31 countries. We are proud to be an ASX 200 listed organisation and strive for continuous growth and excellence with students at our forefront. Navitas creates life changing opportunities for learners around the world to realise their education and career ambitions; and we’ve been doing that since we began nearly three decades ago. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. As such, we encourage applications from women, sexually and gender diverse people, culturally and linguistically diverse people, people of various faiths and beliefs and people with disabilities.
To apply, please email a resume and cover letter to
[email protected] and include reference number SRC235 and position title and location “Student Recruitment Manager – Bangkok” Or for further information, please contact Talent Acquisition by phone at +61 2 8236 8080
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Position Description Title: Functional Area: Reports to: Full time or part time: Location: Scope:
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Student Recruitment Manager Navitas Limited Senior Student Recruitment Manager Full Time Bangkok Myanmar / Thailand / Philippines
Overview and Objectives of the Position:
The Student Recruitment Manager (ANZS) is a product sales role that will execute Navitas’ regional and division student recruitment strategies. A key responsibility of the SRM is to provide services to agents on behalf of the regional businesses within Myanmar, Thailand, and Philippines. This role will play an important role in driving leads/enquiry & conversion activities through agencies & other channels and delivering support services in conjunction with the business teams to support conversion from enquiry to enrolment. The sort of person that will be successful in this role is someone who is intelligent, fun and a team player. Being organised and driven with close attention to detail and process is also key to the success in this role.
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Key Relationships:
ANZS Recruitment Director, SASEA
Direction on utilisation of budget, and division strategy.
Senior Student Recruitment Manager
Takes day-to-day direction from SSRM including understanding of strategic oversight. Information shared on agents to target.
Regional Manager (RM)
Takes day-to-day operational advice for office compliance and strategic market advice as required. Will provide advice and support in driving agent account performance.
Marketing & Communication Managers
Provides advice to Mar/Comms on communications, market positioning and direction on which agents to support. Receives market specific communications collateral from Mar/Comms to share with agents. Works with Mar/Comms to coordinate social media campaigns.
Agency Staff (Counsellors)
Provides training to counsellors on value proposition regarding pathways concept and specific products, and pre-departure training. Takes enquiries from agents regarding students or products. Supports agents at fairs etc. Works closely with agents to convert leads into sales.
Students
Provides information to potential students (at fairs / exhibitions / phone enquiries).
College Marketing Managers
Is trained in products and sales kit by Marketing Managers. Provides businesses with feedback regarding products, conversion and market analysis.
Principal Accountabilities: RESPECT.
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Achieves annual sales targets Delivers exemplary regional specific sales collateral for the agent and partner networks Train agents in Navitas (pathways) value propositions with detailed product knowledge Train agents in business propositions Attend agents exhibitions/fairs and seminars Coordinate attendance of colleges and University Partners at exhibitions/fair Manage agent enquiries (re. students) Product and refresher training for agents using sales toolkit Handle outbound calls to students from within source country Handle on the ground student and agent enquiries Review offers, current status and maximise conversion with agents Provide information to agents on ongoing conversion campaigns Coordinate and deliver internal English test (where required) Provide visa support and information Coordinate student contact to confirm outcome of visa interview Pre-departure execution training of agents Facilitate pre-departure process with agents and students on the ground where required Work closely with agents to drive conversion Reporting on conversion process metrics
Knowledge, Skills and Experience
Technical Role Requirements (essential qualifications and required technical expertise to be able to perform the role)
Strong written and oral communication skills in English Tertiary qualifications in marketing, sales or a related discipline Salesforce experience desirable An understanding of the international education industry and visa process Strong presentation skills Experience in building and managing internal and external relationships
Non-Technical Role Requirements (prior experiences required to do the role)
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Proven ability to work in a multi-cultural matrixed environment Demonstrated team player Relationship management skills in a commercial, fast paced environment Ability to influence Ability to articulate the benefits/value proposition of products Emotional intelligence – ability to build relationships Socially adept Responsive – acts with urgency Results oriented Organised Will be filled at either a coordinator or manager level, depending on experience
Key Performance Indicators
These are the typically indicators that measure success in the role: Student enrolments Maintenance of portfolio diversity (i.e. selling across the product range and not just concentrating on certain products) Percentage of leads managed Conversion rates Progression rates Agent satisfaction scores
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