Student Services Coordinator State-of-the-art campus Collaborative work opportunities, experiences and events Be part of a global education provider
The primary goal of the position is to provide high quality face-to-face customer service, which includes the provision of friendly, helpful, accurate and informative advice and services to clients of SAE. Student Services provides a one-stop shop for face-to-face student enquiries across a broad range of SAE activities.
Essential Skills & Experience Completion of a post-secondary qualification; or an equivalent combination of relevant experience and/or education/training; Hold or be eligible to obtain a Working With Children Check. Demonstrated commitment to and enthusiasm for the provision of excellent customer service; High level of oral and written communication skills; Highly developed negotiation and problem solving skills to enable operating in a cooperative team environment; Ability to organise, prioritise and meet deadlines; Demonstrated ability to work under pressure and maintain a calm disposition particularly during peak periods; Possession of good judgement to differentiate matters which can be dealt with routinely and those requiring specialist or higher level consideration; Knowledge of key policies and procedures affecting students, or demonstrated ability to rapidly acquire and apply such knowledge; Demonstrated ability to effectively use the Institute’s computer systems, particularly Microsoft Word, and ability to access and interpret data held in corporate systems. Expertise in tertiary education, preferably both Higher Education and Vocational Education and Training (VET); Experience in Student Management Systems.
What we can do for you: First class modern facilities Career progression and development pathways Collegial and collaborative environment with the aim of academic excellence Mobility within the organisation and locations Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance Salary packaging and novated leasing
Who we are SAE is the world's leading educator in creative media industries. Established in 1976 we have 53 campuses in 27 countries offering certificates, diplomas and degrees. Our students get practical, hands-on training with experienced and dedicated teachers in world-class facilities. At SAE we aim to unleash the potential of our students so they are industry-ready and eager to launch their career in Animation, Audio, Design, Film, Games, Web & Mobile. SAE Australia has campuses located in Brisbane, Sydney, Melbourne, Adelaide, Perth and Byron Bay. SAE promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Successful candidates will require full working rights in Australia and to undergo a criminal records check & working with children check. Please apply online and include a resume and cover letter addressing the selection criteria, or alternatively, email your application to Anjali Singh at
[email protected] For further information, please contact Anjali Singh on the above email. Applications close 15 January 2019.
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