Student Services Coordinator State-of-the-art campus Collaborative work opportunities, experiences and events Be part of a global education provider
The primary goal of the position is to provide high quality face-to-face customer service, which includes the provision of friendly, helpful, accurate and informative advice and services to clients of SAE. Student Services provides a one-stop shop for face-to-face student enquiries across a broad range of SAE activities.
Essential Skills & Experience Completion of a post-secondary qualification; or an equivalent combination of relevant experience and/or education/training; Hold or be eligible to obtain a Working With Children Check. Demonstrated commitment to and enthusiasm for the provision of excellent customer service; High level of oral and written communication skills; Highly developed negotiation and problem solving skills to enable operating in a cooperative team environment; Ability to organise, prioritise and meet deadlines; Demonstrated ability to work under pressure and maintain a calm disposition particularly during peak periods; Possession of good judgement to differentiate matters which can be dealt with routinely and those requiring specialist or higher level consideration; Knowledge of key policies and procedures affecting students, or demonstrated ability to rapidly acquire and apply such knowledge; Demonstrated ability to effectively use the Institute’s computer systems, particularly Microsoft Word, and ability to access and interpret data held in corporate systems. Expertise in tertiary education, preferably both Higher Education and Vocational Education and Training (VET); Experience in Student Management Systems.
What we can do for you: First class modern facilities Career progression and development pathways Collegial and collaborative environment with the aim of academic excellence Mobility within the organisation and locations Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance Salary packaging and novated leasing
Who we are SAE is the world's leading educator in creative media industries. Established in 1976 we have 53 campuses in 27 countries offering certificates, diplomas and degrees. Our students get practical, hands-on training with experienced and dedicated teachers in world-class facilities. At SAE we aim to unleash the potential of our students so they are industry-ready and eager to launch their career in Animation, Audio, Design, Film, Games, Web & Mobile. SAE Australia has campuses located in Brisbane, Sydney, Melbourne, Adelaide, Perth and Byron Bay. SAE promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Successful candidates will require full working rights in Australia and to undergo a criminal records check & working with children check.
Please apply online and include a resume and cover letter addressing the selection criteria, or alternatively, email your application to Naomii Sinclair at [email protected]
Position Description: Campus Student Services Coordinator Location: All Australian Campuses Operationally reports to: Assistant Manager Functionally reports to: Campus Manager Primary Objective/s: The Campus Student Services Coordinator (CSSC) will provide efficient and effective support services to students. The Campus Student Services Coordinator will provide high-level support to the Assistant Manager and/or Campus Manager of SAE Institute Pty Ltd (the Institute) and ensure that the student services functions of the campus operate smoothly, and in a professional manner. The main focus of this position is to coordinate the provision of student services including student administration, engagement and support. The Campus Student Services Coordinator will help to ensure that operations are conducted in accordance with the Institute’s policies and procedures. The key objectives of the Campus Student Services Coordinator are too; • • • • • • • •
Ensure effective implementation of the Institute’s policies and procedures; Enhance the quality of the educational experience for students; Support and implement the strategic directions of the Institute; Ensure commitment to professional excellence; To ensure harmonious working relations within the Company; To provide a high level of customer service to all Company's existing and future clients, both internal and external; Maintain staff and student satisfaction; Ensure the campus operates in a compliant and professional manner.
The duties and responsibilities include but are not limited to: • Coordinate and monitor the performance of the campus student services team; • Provide support and training to student services staff; • Coordinate all administrative aspects of the student lifecycle including admissions, enrolment, RPL/CT, orientation, class participation, cessation of studies, SAR, graduation, and student misconduct; • Produce all electronic Confirmation of Enrolments (eCoE) in PRISMS for all International applicants; • Process all orders for OSHC through OSHC Worldcare; • Process commission’s for students referred to SAEQ via an International Agents; • Coordinate the production and despatch of CAN’s to all FEEHELP/VET Student Loan students; • Coordinate the provision of student non-academic and welfare support services; • Coordinate the maintenance of ‘audit ready’ student records; • Coordinate the Invoicing and collection of student fees; • Coordinate banking and weekly financial reporting; • Process all applications for Re-credits/refunds; • Coordinate the implementation of Student Surveys; • Order all conferred Testamurs through the SAEQ Certificate Ordering System; • Coordinate the production of all Records of Results (Academic Transcripts, Statements of Results and Statements of Attainment) and send to the National Manager of Student Services for production; • Coordinate the production of all Replacement Testamurs and Records of Results (Academic Transcripts, Statements of Results and Statements of Attainment);
Qualifications & Experience – • •
Completion of a post-secondary qualification(s) and a combination of qualifications and relevant work experience; Relevant experience in a similar leadership role;
Core Competencies – • • • • • • • • • • •
Knowledge of the VET and Higher Education sectors in Australia; Demonstrated high level of communication skills both verbal and written; Proven organisational skills; Ability to organise, prioritise and meet deadlines; Proven intermediate to advanced skills in Microsoft and Apple products; Proficient with using the Internet and email; Demonstrated client service orientation; Ability to work in and foster a harmonious working environment; Willingness to pursue professional development opportunities; Understanding of WH&S, Anti-Discrimination, Sexual Harassment, Access and Equity, EEO principles and practices and other relevant legislation. Knowledge of the digital media arts sector: Audio, Film, Graphic Design, Multimedia, Animation, Games; is desirable;
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Coordinate the administrative functions of the National Scholarship Program for the Campus; Produce Data reports for key stakeholders as required (e.g. Enrolment Numbers, Withdrawals, Retention, Deferments); Assist the National Manager of Student Services by identifying and reporting opportunities for the continuous improvement of student services at SAEQ; Participate as an active member of the Student Services Leadership Group; Contribute to the development of the annual Student Services Department Operational Plan and assist with the development of initiatives to address the plans objectives; Assist with the effective administration of human resource processes, including recruitment, entry/exit procedures, contract renewals, performance reviews, leave, professional development, and performance management; Assist in the planning and preparation of meetings; Contribute to the effective service delivery, continuous improvement and quality management of all campus services; Maintain professional, positive and productive relationships with internal and external stakeholders; Manage correspondence to internal and external stakeholders; Assist with resolution and reporting of student complaints management; Represent the Institute at Open Days and Expos; Liaise with Head Office and the Finance Department as required; Attend general staff meetings, training sessions and Open Days; Conduct all duties in accordance with the Institute’s policies and procedures; Maintain professional standards of discretion, confidentiality and privacy in respect to communication and information provided to associates and employees; Maintain the highest levels of professional conduct and behavior in representing the Institute and the position; Assist in maintaining the highest standard of office presentation; keep the office environment in a clean, workable and professional state and report all fault and hazards; Participate in ongoing performance review processes; Undertake other tasks as requested by Management.
Performance Framework Key Result Area
Insert the area the position will be responsible for delivering results.
insert the associated activities the person will be required to carry out to deliver on the key result area. Example:
Increased Student Enrolments
actively engage with prospective students at events and via communications run marketing activities at local schools etc.. and generate leads
Performance Indicators • Demonstrated high level of performance in coordinating the provision of student services, as evidenced by positive feedback from students, staff and other stakeholders; • Demonstrated commitment and contribution to the continuous improvement of organisational policies and procedures; • Professional and productive relationships with internal and external stakeholders. • Punctual and accurate record keeping; • Punctual attendance; • Ensure attendance of all the Institute’s events as required; • Understanding of WH&S, Anti Discrimination, Sexual Harassment, Access and Equity, EEO, the Privacy Act principles and practices and other relevant legislation; • Familiarity with the Institute’s policies and procedures; • All duties are carried out and completed as directed; • Implementation of the Institute’s management decisions and policies; • Timeliness in performance of duties. • Apply a professional approach to all activities; • Compliance with legislation and accreditation requirements;