Student Services Officer Salary: £20,000 - £22,000 per annum (pro rata) Fixed Term Position - Full Time (until 30th June 2017) Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training. The Student Services Officer (SSO) is a critical member of the College team in the administration of the key aspects of the student life cycle. The SSO will assist in the implementation and delivery of effective student support services including: student arrival services; student enrolment and registration; student accommodation service; student orientation and transfer; welfare support (student in jeopardy programme); student enrichment and enhancement; student representative training; student communication; fees and debt collection and related systems and processes. Essential
University level qualifications or at least two (2) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience Experience of working in a customer services/ education front of house service Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds Good verbal and written English language communication skills Possess good data analysis and presentation skills Good team-working skills Good understanding of the importance of file management (including electronic files) Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level Possess a “can do” mentality Shine when under pressure For further information about this role, please read the attached information sheet.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. International College Wales Swansea (ICWS) is a safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check. What we offer The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values driven and an equal opportunity employer. ICWS reserve the right to fill the position by invitation. Enquiries and applications, including both a covering letter outlining why you are interested in the position and why you feel you are particularly suited to the role and curriculum vitae should be sent to: Sian Bevan – Compliance and Finance Manager –
[email protected] Applications close on 5th December 2016 at 9:00 am. We regret that due to the volume of applications, only successful applicants will be contacted.
Information Sheet Student Services Officer Position Summary POSITION TITLE: POSITION STATUS: SALARY RANGE: RESPONSIBLE TO: PROBATION PERIOD: ANNUAL LEAVE:
Student Services Officer (SSO) Fixed Term Position (until 30th June 2017) – Full Time £20,000 - £22,000 per annum (pro rata) Compliance and Finance Manager / Student Services Coordinator Three (3) months 36 days inclusive of eight (8) Bank Holidays (pro rata)
Division:
University Programmes Division
Reports to:
Compliance and Finance Manager / Student Services Coordinator
Overview of the Position The Student Services Officer (SSO) is a critical member of the College team in the administration of the key aspects of the student life cycle. The SSO will assist in the implementation and delivery of effective student support services including: student arrival services; student enrolment and registration; student accommodation service; student orientation and transfer; welfare support (student in jeopardy programme); student enrichment and enhancement; student representative training; student communication; fees and debt collection and related systems and processes. The SSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small cross functional team. Key Relationships i.
Compliance and Finance Manager
ii.
Student Services Coordinator
iii.
International Student Advisory Service Team
iv.
Director of Academic and Student Services (or equivalent)
v.
Academic Team
vi.
Admission Team
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Key Result Areas Enrolment and Orientation Assist Student Services Coordinator (SSC) or equivalent with Airport Meet and Greet services Participate in the development and implementation of an effective and efficient enrolment process Participate in the development and implementation of an effective and enjoyable orientation programme Ensure that Student Mentors and Student Representatives are well trained and available as necessary to assist with the arrival, orientation and enrolment processes Communication Manage student communications via the student portal and other media/online technologies/ social media and seek to consolidate and enhance this provision Manage the student Voice through the Student Forum, i-Graduate and Surveys ensuring student representation on all College Committees Student Enrichment and Engagement Plan and implement an on-going programme of student centred events and activities (academic, social, employability) Support the Student Recognition Awards Student Health and Wellbeing Assist the SSC or equivalent in the management of an under 18 programme for students Assist the SSC or equivalent in the management of the student in jeopardy programme Student Accommodation Assist in the accommodation service for students and enhance the continued provision of student accommodation both in private accommodation and in the College’s Halls of Residence Assist in the management of student related accommodation documentation – database, individual files, contracts and Service Level Agreements (SLAs) Student Finance Assist SSC or equivalent in the implementation of processes to ensure the prompt payment of fees and student and sponsor debts Assist in the processing of student payments on the College student management system (SMS) inclusive of (i) receipting of fees, (ii) posting receipt and (iii) updating student files for Credit, Debit Card and Bank Draft payments
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Student Services Administration Support the College’s 24 x 7 Emergency Response programme Assist in the provision of the Student in Jeopardy (SiJ) programme Assist in the provision of regular reports on Student Service related matters to the College Management Team Provide administrative support for the Student Forum and College Enhancement Meetings Other Maintain confidentiality at all times regarding college information and student files Support the management of student records Participate in enrolment and orientation activities Participate in 24/7 student support rota Carry out duties as may be required by the CDP Qualifications and Selection Criteria Attribute Qualifications and professional development
Essential University level qualifications or at least two (2) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience
Knowledge and experience
Experience of working in a customer services/ education front of house service
Desirable Customer services training
Skills
Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds Good verbal and written English language communication skills Possess good data analysis and presentation skills Good team-working skills Good understanding of the importance of file management (including electronic files) Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level
Experience of working in a multi-cultural environment Experience in providing accommodation services Experience in handing customers financial accounts Use of project management tools and techniques Social media skills Multi-media skills in basic video production
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Possess a “can do” mentality Shine when under pressure Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities Commitment to self-improvement
Resilient in pursuit of excellence
Company Overview Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing managed campus services, pre-university and university pathway programmes for domestic (Australia only) and international students. Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe and the United Kingdom. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme Elements from undergraduate Level 0 (Foundation) to Level 1, 1st Year university studies and postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their Partner University. Navitas students benefit from the range of facilities open to all University students. Currently there are ten (10) Navitas Colleges in the United Kingdom: 1. Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College Lane Campus in Hatfield 2. London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel University 3. Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge campus 4. The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton Park campus 5. The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus in central Portsmouth 6. The Plymouth University International College (PUIC) is located on Plymouth University’s campus in central Plymouth 7. The International College Robert Gordon University (ICRGU) is located on Robert Gordon University’s Garthdee campus in Aberdeen 8. The Edinburgh International College (EIC) is located near Edinburgh Napier University’s Merchiston campus in central Edinburgh 9. The Birmingham City University International College (BCUIC) is located on Birmingham City University’s Bournville campus 10. University of Northampton International College (UNIC) is located on University of Northampton’s Park Campus.
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