Tips and tricks for putting your customers first with One

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Tips and tricks for putting your customers first with One Talk One TalkSM from Verizon is packed with features that let you provide better customer service. Follow these tips and tricks to get started putting your customers’ calls first.

Put your customers first, not on hold. One Talk ensures calls get to the right person. Auto Receptionist Provides an immediate connection when calling your main business line, allowing customers to select the employee or department they are seeking.

Hunt Group Make sure that no call goes unanswered by “hunting” for the first available person in a department or group.

Mobile Call Management Help busy employees manage their incoming calls by enabling their colleagues or assistants to answer their calls if they’re unavailable.

Never let the size of your business show on the phone. One Talk provides features that assure your customers. Business Caller ID Name and Number Every outgoing call can show your business name. Regardless if a customer gets a call from an employee’s mobile or desk phone, they’ll know the call is from your company.

Number Retention You keep your phone number when an employee leaves your company, and your customer relationship stays as well. Owned Customer Care can reroute calls to a former employee’s number to a person or group that you designate.

Big deals require better service. One Talk offers collaboration features that find the solution or ink the deal. Call Move Don’t cut off your customers. Call Move enables a phone call to be continued seamlessly among your mobile and desk phone without interrupting the call.

6-way Conference Calling Sometimes it’s a group decision or resolution. 6-way Conference Calling allows you to add people to your conversation, making sure the right people can collaborate quickly and effectively.

Video Calling Face-to-face conversations can make all the difference. Give your customers a more human experience with Video Calling to any advanced calling mobile user, or any One Talk user in any business.

HD Voice Getting cut off or cut out can be frustrating and have a negative effect on customer service. HD voice quality and the power of America’s #1 network (according to RootMetrics) ensure top-quality connections, so what’s being said comes across crystal clear.

For more tips on how to better use One Talk, contact your Verizon representative or visit onetalk.com One Talk–capable desk phone must be purchased from Verizon to support some of these features. Features available on select phones. Activation of the One Talk feature and broadband connection is required. Network details & coverage maps at vzw.com. © 2016 Verizon. TT03190716