Tips for improving the guest experience

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Today’s savvy travelers expect personalized service and constant connectivity. And using the right technologies, you can cater to their expectations, empower better teamwork and boost your competitive advantage. Here are some tips on how to create the ultimate guest experience:

Speed up check-in.

Tips for improving the guest experience Keep guests loyal with more personalized, speedy and efficient service.

Verizon automated kiosks or mobile applications help speed up, simplify and personalize the check-in process. Not only can your hotel save on staffing costs, but you can upsell additional services.

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Deliver excellent service, virtually. Video conferencing technologies over the powerful Verizon network offer your guests live, face-to-face conversations with remote concierge agents or colleagues from the comfort of their rooms, or other locations. That can help reduce wait times, free up onsite staff to focus on other priorities and enhance the guest experience.

91% of guests said they have checked in—or would like to check in—using an automated kiosk.1

Reinvent room service. Strategically placed “grab-and-go” smart vending machines offer guests the convenience of ready-made foods and drinks, while eliminating the cost of having extra staff on hand. Near real-time inventory reporting helps you ensure nothing runs out. Mobile apps allow travelers to order various services from their personal devices.



Solution brief

The way people use mobile technology is changing dramatically, with guests leading the change faster than hoteliers.

Offer travelers Wi-Fi options through managed WLANs. Give your guests secure and managed Wi-Fi with bandwidth options and the ability to connect from various locations inside the hotel.

Offer faster service with tableside points of sale. End-to-end wireless point-of-sale (POS) technologies powered by Verizon allow staff to quickly process payments, using smartphones or tablets. For you, this can mean fewer manual errors, increased sales and quicker service.

Influence guests at the point of decision. Digital signage delivers timely, targeted messages to engage with guests, while helping to cross-sell onsite services. Verizon digital signage solutions empower you to easily create, manage and update messages on the fly, even from a mobile device.

Stay aware and on top of potential threats. Mobile surveillance solutions offer in-depth visibility into your properties, so you can help ensure the safety of your guests and remote

Verizon technology is helping hoteliers increase efficiency and curb costs, while boosting guest satisfaction.

assets. By combining real-time video monitoring with the speed and reliability of the Verizon network and cloud-based management systems, you can stay informed and on top of potential threats.

Leverage Big Data to anticipate customers’ needs.

data centers, so you can extract actionable information about your guests.

Converting Big Data from Verizon into actionable insights about guest preferences is crucial to creating a personalized experience. It gives you the opportunity to make a more distinctive experience for your guests and build better relationships. Verizon has hosted analytics and location-based information that can be utilized with hotels’ loyalty and customer relationship management (CRM) systems to target personalized messaging to guests.

The way people use mobile technology is changing dramatically, with guests leading the change faster than hoteliers. Hotels that can utilize Verizon guest services technology in their day-to-day operations will be more likely to pull ahead of the competition. Verizon and its partners are helping hoteliers navigate these ever-fluctuating changes to help increase efficiency and curb costs, while boosting guest satisfaction and loyalty.

Empower hotel staff to be more responsive to guests. Your staff can be more productive with Hospitality Communications Express, a hosted PBX solution that integrates with their mobile phones and your hotel property management system (PMS). By using mobile productivity apps and push-to-talk capabilities on their phones, personnel can quickly react to situations before they disrupt the guest experience.

Learn more. Learn how Verizon can help you maximize your guest services technology and strengthen customer relationships. Contact your Verizon account specialist, or visit us at verizonwireless.com/contactrep

Turn data into actionable insights. By using Verizon cloud and businessintelligence software, you can centrally collect and store all customer information, while Secure Cloud Interconnect lets you link distributed

1 “Ten Hospitality Technology Trends You Need to Know About,” SmartBrief Media Services, 2013. http://www2.smartbrief.com/hosted/ad2187/Hospitality_Trends_2013.pdf Network details & coverage maps at vzw.com. © 2015 Verizon. TT02201115



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