US Bank Executive Platinum Cardholder Benefits - 1pdf.net

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Executive Platinum Card

usbpayment.com ©2014 U.S. Bank National Association. All trademarks are the property of their respective owners. CPS 3286P (R-03/14) 5959

800-895-8518

VISA® Concierge Service 67950usbD1R1.cv.indd 1

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U.S. Bank Customer Service

800-344-5696

U.S. Bank FlexPerks® Corporate Rewards

888-229-8864

Golden Tickets, Inc.

800-288-2461

Carey Worldwide Chauffeured Services Limousine Discounts

800-336-4646

Avis Preferred Service Program

800-331-7423

Visa Concierge Service

800-895-8518

Account services and information

Reservations

Reservations. U.S. Bank Executive Platinum Card Account #016305 Reservations

800-895-8518 • Entertainment Planning • Business Services •T  ravel Information and Assistance

• Gift Arrangements • Country/City Information • Pre-trip Assistance • Specialty Services

Complimentary to executive cardholders of U.S. Bank

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Welcome! It is our pleasure to present you with the U.S. Bank Executive Platinum Card and all its privileges. With the U.S. Bank Executive Platinum Card, you are entitled to the best comprehensive package of cardholder services worldwide, with an added level of benefits exclusively for senior executives: Complimentary benefits include: • $1,200 per year statement credit for ancillary travel transactions, such as airline lounge access, baggage fees, seat upgrades, in-flight meals and more • U.S. Bank FlexPerks Corporate Rewards membership • $1 million travel accident insurance coverage • $5,000 lost luggage insurance • 24-hour Concierge service • Event ticket upgrades through Golden Tickets, Inc. • 10% discount from Carey Worldwide Chauffeured Services Limousine Discounts • Complimentary membership in the Avis® Preferred Service Program • Card protection under Hot-Line®, a comprehensive credit card registration service Please take a moment to read through the enclosed brochure containing complete details about each of the U.S. Bank Executive Platinum Card services. We’ve listed all our service phone numbers on a wallet card in the brochure that you can remove and take with you wherever you use your U.S. Bank Executive Platinum Card. At U.S. Bank, we continue to anticipate the services you need as a leader, and to go that extra mile to serve you. We hope you will take full advantage of the power and convenience of the Executive Platinum Card from U.S. Bank. Sincerely,

Kurt P. Adams Executive Vice President, Corporate Payment Systems

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EMV Chip Technology and Account Services

Global Convenience The U.S. Bank Executive Platinum Card contains both EMV Chip technology and a traditional magnetic stripe. Widely used outside the United States, EMV Chip cards are embedded with a microchip and use either a signature or a Personal Identification Number (PIN) for transaction verification. Combining both technologies on your card ensures that your purchases can be conveniently processed around the world. USing yoUr EMV Chip CArd When using a chip-reading terminal, follow this process: • Insert your card into the terminal • Leave your card in the terminal for the duration of the transaction • Follow the prompts on the terminal as a guide, and either sign your name or enter your PIN • Remove the card once the transaction is complete

EASE, SiMpliCiTy And ConVEniEnCE EMV Chip technology ensures that your U.S. Bank Executive Platinum Card can be used anywhere in the world where Visa is accepted. This additional card enhancement allows you to travel around the world with confidence and convenience.

Account Services Our service teams are always ready to help cardholders take full advantage of the U.S. Bank Executive Platinum Card benefits, on everything from routine account issues to matters of the utmost urgency. Full support is available 24 hours-a-day, 365 days-a-year: ACCoUnT inforMATion U.S. Bank Customer Service: 800-344-5696 • Check current balance, payment amount, prior transactions • Report a lost or stolen card

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STATEMENT STATEMEnT CREDIT CrEdiT PROGRAM* progrAM* The U.S. Bank Executive Platinum Card lowers lowers the the cost of airline travel amenities amenities and and services services through through its its statement credit program. program. With With this this benefit, benefit, your your statement credit account will be credited up to $1,200 per year account will be credited up to $100 per month for ancillary travel service charges. These service for domestic airline ancillary service charges that charges are typically incurred for airport lounge are $50 or less. These service charges are typically access, Global Entry application fees, seat incurred for airlinemeals airport lounge access, upgrades, in-flight and internet, andseat checked upgrades, in-flight meals, and checked bags. bags. The statement credit benefit helps U.S.The Bank statement credit benefit helps U.S.enjoy Bankgreater Executive Executive Platinum cardholders choice for less. You may use enjoy the entire $1,200 statement Platinum cardholders greater choice for less. credit one month throughout thePlatinum enrollment Simplyinuse your U.S.or Bank Executive Card year. This allows you to choose how to use your to pay for the fee, and your account will be credited travel benefit — whether on annual or a la carte for that amount within 10 days. airport lounge access or other expenses.

program Benefits

Program Benefits

CorporATE MEMBErShip Simply use yourrEwArdS U.S. Bank Executive Platinum Card to pay for the fee, andRewards your account will beprogram credited U.S. Bank Corporate is a turnkey for amount withinselection 6-8 weeks. thatthat offers a complete of Airline Rewards, Merchandise Rewards and Gift Certificates. FLEXPERKS CORPORATE REWARDS MEMBERSHIP Members earn one point per dollar charged to their FlexPerks Corporate Rewards is a turnkey program card and are provided with convenient 24/7 online that offers a complete selection of Airline Rewards, access to view and manage the points they earn for a Merchandise Rewards and Gift Cards. FlexPerks wide rangeRewards of redemption Corporate sharesoptions. the rich and flexible redemption of its consumer counterpart, There are nofeatures air travel black out dates, seating the award-winning FlexPerks Travel Rewards Visa restrictions or Saturday night stays required. ® Signature card. reservation is the only A 21-day advance Members earn one point per dollar charged to their requirement. card and are provided with convenient 24/7 online access to view and manage the points they earn for a wide range of redemption options. Additionally, U.S. Bank Executive Platinum cardholders can easily and instantly transfer FlexPoints from their Executive Platinum account to a FlexPoints consumer account for faster earning and redemption. There are no air travel black out dates, seating restrictions or Saturday night stays required. A 21‑day advance reservation is the only requirement.

* Please refer to page 8.

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AUToMATiC $1 Million TrAVEl ACCidEnT inSUrAnCE CoVErAgE U.S. Bank Executive Platinum cardholders receive premium coverage automatically so they can travel with confidence. This supplements any other insurance policy, which is provided for clients individually. • The Executive Platinum Card offers $1 million Travel Accident Insurance when traveling worldwide for business purposes on any common carrier (including taxi, bus, train or airport limousine). • Insurance is provided automatically when the entire travel fare is charged to the Executive Platinum Card. It is not necessary to notify U.S. Bank when tickets are purchased.

ConCiErgE SErViCE 1 U.S. Bank Executive Platinum cardholders receive complimentary concierge service to assist with all entertainment, business and travel plans. With just one phone call, executives can receive assistance on a number of services including: • • • • • • •

Restaurants Health clubs Hotels Sporting events Sightseeing tours Airline travel Golf tee times

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Please refer to page 4.

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Provided at no extra cost for U.S. Bank Executive Platinum cardholders, Visa Concierge Service: 800-895-8518

Benefit guide

Visa® Concierge Service1 Benefits

dESCripTion of SErViCES Entertainment Planning • • • • •

Restaurant information, reservations, referrals Health club information, reservations, referrals Sports information, ticketing, reservations Golf information, tee times Shopping information

Business Services • • • • •

Conference services arrangements Emergency translation services arrangements Computer IT and A/V rentals arrangements Message service Foreign protocol information

Travel Information and Assistance • Hotel information, reservations, referrals • Mail/fax destination package • Car rentals, limo, car service referrals and reservations • Flight information, reservations, ticketing

Gift Arrangements • • • •

Gift baskets Floral arrangements Specific gifts (as requested) Special occasion gift recommendations

Country/City Information • • • •

Tourist information Highlights, sights, exhibitions, shows Festivals, museums, music, entertainment Time, holidays

Pre-trip Assistance • • • •

Weather forecasts, ATM locations Visa passport locations and referrals Customs, duties and information Public transportation information and schedules

Specialty Services • Location and purchase of “specialty items” 1

All costs for goods and services purchased through the Visa Concierge Service are the cardholder’s responsibility.

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ConCiErgE QUESTionS & AnSwErS How do I get these services? Have your account number ready and call the toll free Visa Concierge Service phone number at 800-895-8518. How does the concierge know I am eligible for this service? The concierge will identify you by your 16-digit Visa account number. How long will my request take? Depending on the request, the concierge may be able to assist you on the phone. If the request requires additional research, then the concierge will e-mail or place a follow-up call to you. Most requests are completed within 24 hours. Your concierge will notify you of the anticipated time for completion. How do I pay for what the concierge has purchased? The concierge will advise you of the costs. The items or services purchased will be billed to your Executive Platinum Card. There is no cost for the concierge’s time or assistance. When is this service available? The service is available 24-hours a day, seven days a week. Is there a limit on the number of times I can use this service? No, you may use the service as often as needed. What types of concierge services are available? Concierge services are available for entertainment, planning, business services, travel information and assistance, gift arrangements, country or city information, pre-trip assistance and specialty services.

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Why should I try Concierge Service? Visa Concierge Service has a wealth of knowledge and resources and has completed thousands of requests for busy travelers throughout the world. Typically, the concierge can complete the request quicker than the cardholder, saving you time and effort. Try Visa Concierge Service today at 800-895-8518. Complimentary Upgrades from Golden Tickets, Inc. U.S. Bank Executive Platinum cardholders can order tickets for any sporting or entertainment event through Golden Tickets and receive an automatic upgrade to the next best available seating. Golden Tickets provides ticket brokerage services for events across the country. Reservations can be made by calling the toll-free number at 800-288-2461 at least three weeks in advance. By specifying that the transaction will be placed on a U.S. Bank Executive Platinum Card, executives receive: • Automatic upgrade to the next best ticket category • Best quality seating available charged for the price of the next less expensive level

10% Discount on Carey Worldwide Chauffeured Limousine Services The U.S. Bank Executive Platinum Card entitles Executive Platinum cardholders to a 10% automatic discount on any limousine service rental with Carey Limousine. Carey provides complete chauffeur driven limousines, sedans, vans and minibuses in 550 cities and 60 countries. Additional services include “as-directed” hourly services, airport transfers and group programs. English-speaking chauffeurs and chauffeur guides are available throughout the world. • Exclusive toll-free reservations line for U.S. Bank Executive Platinum cardholders at 800-336-4646

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• Cardholders simply specify the transaction pertains to Account Number 016305, the U.S. Bank Executive Platinum Card program • Reservations must be made at least 12 hours in advance for U.S. and Canada, 48 hours in advance for overseas locations • Please give notification of any cancellation within 12 hours for U.S. and Canada and within 24 hours for overseas locations • May not be combined with any other offer or discount

Member in Avis Preferred Service Program U.S. Bank Executive Platinum cardholders can take advantage of the Avis Preferred Service Program by calling 800-525-7530 to enroll. As a Preferred Service member, executives enjoy speed renting services at more than 250 locations across North America and hundreds more around the world. • Reservations can be made by calling the exclusive Avis Preferred Service line at 800-331-7423 • U.S. Bank Executive Platinum cardholders receive a free upgrade on their first rental at most Avis Preferred service locations • Executives stop at the special Preferred Service counter and show their driver’s license • An Avis Representative will have the already processed rental agreement and keys to their car waiting just outside the airport terminal door

At airports where the Avis facility is away from the main terminal • The Avis courtesy bus takes executives directly to their waiting car with rental agreement and keys inside • Executives simply show driver’s license and rental agreement to the parking attendant and proceed to their waiting car

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U.S. Bank Bank answers answerscommonly commonlyasked askedquestions questions about the benefits benefits of of the the Executive ExecutivePlatinum PlatinumCard. Card. Cardholders may call U.S. Bank at 800‑344‑5696 Cardholders may call U.S. Bank at 800-344-5696 for for answers answers to to questions questions not not listed listedbelow. below. How do I receive my Executive Platinum Card How do I receive my Executive Platinum Card benefits? benefits?

Questions & Answers

Questions & Answers

• Statement Credit Program* — Use your U.S. Bank • Executive StatementPlatinum Credit Program* — for Useany your U.S. Bank Card to pay approved Executive Platinum Card to pay for any domestic ancillary travel service charges, and your account will airline ancillary service charges $50 or less, be credited for that amount withinof6-8 weeks, upand to a maximum of $1,200 in credits per year. your account will be credited for that amount within 10 days, up to a maximum of— $100 in credits per • FlexPerks Corporate Rewards Executive Platinum month. cardholders are automatically enrolled in visit • FlexPerks U.S. BankCorporate CorporateRewards. RewardsSimply — Executive www.flexperkscorporate.com to create online in Platinum cardholders are automaticallyanenrolled account, and view your reward account balance and U.S. Bank Corporate Rewards. Simply visit redemption information. Members can also contact the www.usbcorporaterewards.com tomore createinformation. an online Rewards Center 888‑229‑8864 for account, view reward account balance and redemption • Concierge Service — Refer to Concierge Services information. Members can also contact the Rewards Section of this brochure. Center 888-229-8864 for more information. • Concierge Service — Refer to Concierge Services Section of this brochure.

* Executive Platinum cardholders receive dollar-for-dollar credits * for Executive Platinum cardholders receive (“Airline dollar-for-dollar credits domestic ancillary airline purchases Purchases”) for domestic ancillary airline purchases (“Airline Purchases”) up to $50.00 each, not to exceed $100.00 in credits each up to $1,200month. each year. credits will appear on Executive Platcalendar SuchSuch credits will appear on Executive inum cardholder’s monthly account statement no later than 6-8 Platinum cardholder’s monthly account statement no later weeks Airline posts to the account. than 10after daysthe after the Purchase Airline Purchase posts to the account. Partial Purchases credits mayofbe earned; it is not possible to earn Airline $50.01 or however, greater do not qualify for the credits in advance of Airline Purchases. For example, if an credit. Credits do not carry over from one calendar month Executive has a $10 remaining of their to thePlatinum followingcardholder calendar month, nor balance is it possible to earn $1,200 annual credit amount, and a checked bag transaction credits in advance of Airline Purchases. Partial credits may of $25 is charged, a creditif of rather Platinum than a credit of $25 will be earned. For example, an$10 Executive cardholder be earned for thatcredit Airline That’s because a $25 earns an $80.00 in Purchase. one calendar month and has an credit would exceed the allowable $1,200 maximum by $15. Domestic additional Airline Purchase in the amount of $35.00 in that Airlinecalendar Purchases may include are not rather limitedthan to airline lounge same month, a creditbut of $20.00 a credit of access, seat upgrades, baggage charges, in-flight meals and $35.00 will be earned for that Airline Purchase. That’s because and Global Entry application and vary depending ainternet, credit $35.00 added to the existing fees, $80 credit would exceed on the airline. $100 maximum by $15.00. Domestic Airline the allowable Purchases may include but are not limited to airline lounge visits, seat upgrades, baggage charges and in-flight meals and vary depending on the airline.

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•• Golden Golden Ticket TicketUpgrades Upgrades— —When When ordering tickets ordering tickets through through Golden Golden Tickets Ticketsatat800‑288‑2461, 800-288-2461,Executive Executive Platinum Platinum cardholders cardholderssimply simplyindicate indicatethey theyare area a U.S. U.S. Bank Bank Executive ExecutivePlatinum Platinumcardholder cardholderand and would would like like the the transaction transactionplaced placedon ontheir theirU.S. U.S.Bank Bank Executive Platinum Card. Cardholders will be Executive Platinum card. Cardholders will be automatically automatically upgraded upgradedto tothe thenext nextbest bestticket ticket category. Ticket request should be made category. Ticket request should be madeatatleast leastthree three weeks in advance and are subject to availability. weeks in advance and are subject to availability. —— Executive •• $1 $1million millionTravel TravelAccident AccidentInsurance Insurance Executive Platinum cardholders are automatically covered Platinum cardholders are automatically coveredwith with their their U.S. U.S. Bank BankExecutive ExecutivePlatinum PlatinumCard. Card. Services • Carey CareyWorldwide WorldwideChauffeured ChauffeuredLimousine Limousine Services — U.S. Bank Executive Platinum cardholders — U.S. Bank Executive Platinum cardholders should should call call 800‑336‑4646 800-336-4646and andidentify identifythemselves themselves as a U.S. Bank Executive Platinum as a U.S. Bank Executive Platinumcardholder cardholderand and specify specify account account#016305 #016305to toreceive receiveaa10% 10%discount discount on on reservations. reservations. Services Servicesmust mustbe bepaid paidfor forwith withthe the U.S. Bank Executive Platinum Card. U.S. Bank Executive Platinum card. 800‑525‑7530 to to •• Avis AvisPreferred PreferredService Service——Call Call 800-525-7530 enroll enroll and and receive receive additional additionalinformation informationregarding regarding membership. membership.

Would the statement credit apply to fees I incur Would statement credit apply to fees I incur when I book my flight? when I book my flight? That transaction exceed theeligible $50 limit, so it Airline tickets do would not qualify as an travel would not qualify. transaction. Do unused Do unused monthly monthlycredits creditsaccumulate accumulateover over time? time? Executive receive a $1,200 The $100 Platinum statementcardholders credit benefit is available on a annual credit balance resets to $1,200 monthly basis.amount. UnusedThe credits expire at the end of on themonth anniversary account was opened. each and aredate notthe accumulated. What happens if I charge an amount that What happens if I charge an amount that exceeds my $1,200 annual limit? exceeds my $100 monthly limit? Partial credits Partial credits can canbe beearned. earned.Refer Refertotopage page88for for full details. full details. How do I earn FlexPerks Corporate Rewards How do I earn Corporate Rewards points? points? As a U.S. Bank Corporate Rewards member, you As a FlexPerks Corporate Rewards member, you will earn one point for every $1 in purchases, will earn one FlexPoint for every $1 in purchases, exclusive of cash advances, convenience check exclusive of cash advances, convenience check amounts, disputed items, Central Travel System amounts, disputed items, Central Travel System accounts, refunds and returns. Points do not accounts, refunds and returns. Points do not accumulate for fees of any kind, such as late accumulate for fees of any kind, such as late

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fees, annual annual fees, fees,unauthorized unauthorizedcharges, charges, payment fees, and ATM ATM transactions. transactions.AAmonthly monthlypoint pointcap capmay may apply per billing cycle. apply per billing cycle. What rewards can I redeem with my points? What rewards can I redeem with my points? The The FlexPerks U.S. BankCorporate CorporateRewards Rewardsprogram program offers a variety of exciting rewards from airline offers a variety of exciting rewards from airline award tickets, hotel stays and car rentals, meraward tickets, merchandise, and gift certificates, chandise such as electronics, clothing and sports including hotel car rental certificates. equipment, and and gift cards fromgift major retailers. redeem my mypoints? points? How can I redeem Once you have earned enough points for for a reward, Once you have earned enough FlexPoints a redeeming is simple. Simply use the Rewards reward, redeeming is simple. Simply use the Rewards turn your your FlexPoints points intointo rewards with justjust Center to turn rewards with a few clicks clicks of of your your mouse. mouse. You You may may also alsoredeem redeem points points over over the the phone phone by by calling calling888‑229‑8864 888-229-8864 and a Rewards Center service agent and a Rewards Center service agentwill willassist assistyou you with your redemption. with your redemption. Are there any blackout dates for award Are there any blackout dates for award ticket redemption? ticket redemption? There are no blackout dates, seating, or zone There are no blackout dates,your seating, or for zone restrictions when redeeming points an restrictions when redeeming your points for an award ticket. award ticket. Do my points expire? Do my points expire? FlexPoints remain in your account for five years Pointsthe remain in in your account five years For from quarter which they for were earned. example, if you earned points in August 2011,For from the quarter in which they were earned. these points will expire on September 30, 2016. example, if you earned points in August 2011, these points September 30, 2016. If I close mywill U.S.expire Bankon Executive Platinum account, can I still redeem my points? If I close my U.S. Bank Executive Platinum No. Your account must be open and in good account, can I still redeem my points? standing in order to redeem your FlexPoints. No. Your account must be open and in good What is my insurance coverage as a standing in order to redeem your points. U.S. Bank Executive Platinum cardholder? What is my insurance coverage as a • $1 million Travel Accident Insurance coverage U.S. Bank Executive cardholder? — automatic insurance Platinum against accidental bodily • injuries $1 million Insurance thatTravel are theAccident sole cause of deathcoverage or dismem— automatic insurance against berment while riding in, boardingaccidental or alighting from bodily injuries that or arewater the sole cause of death ord by any aircraft or land conveyance operate riding in, boarding or alighting adismemberment common carrierwhile licensed to carry passengers for hire, provided entireortravel hasconveyance been charged to from anythe aircraft landfare(s) or water operated the Bank Executive Platinum Card.passengers for by aU.S. common carrier licensed to carry hire, provided the entire travel fare(s) has been charged to the U.S. Bank Executive Platinum Card.

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• Auto Rental Collision Damage Waiver — Provides coverage for damage due to collision or theft of most vehicles. Coverage is primary when used for business purposes for eligible rentals up to 31 consecutive days. Certain restrictions, limitations and exclusions apply. Refer to the Your Visa Card Guide to Benefits brochure for details. • Lost Luggage Reimbursement — When paying for the cost of a common carrier ticket with the U.S. Bank Executive Platinum Card, Executive Platinum cardholders are eligible to receive excess reimbursement for the cost of replacement luggage and its contents up to the amount paid to the cardholder by the common carrier, or $5,000 — provided the luggage was checked with the common carrier and lost due to theft or misdirection by the carrier. Refer to the Your Visa Card Guide Benefits brochure for details.

What do I do if I have a question concerning my account? Contact customer service at 800-344-5696. Customer service is available 24 hours-a-day, 365 days-a-year.

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Executive Platinum Card

usbpayment.com ©2014 U.S. Bank National Association. All trademarks are the property of their respective owners. CPS 3286P (R-03/14) 5959

800-895-8518

VISA® Concierge Service 67950usbD1R1.cv.indd 1

3/25/14 3:18 PM