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1 Business Skills Library Featured Topics ü ü ü ü ü ü ü
ü Driving Safety ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Business Basics Business Grammar Business Math Communications Communication Styles Creativity Customer Service
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Some of our most popular courses... Communications
Professional Productivity
ü Active Listening ü Assertive Verbal Skills ü Defining Nonverbal Communication
Communication Styles ü Emotional Intelligence ü Developing Self-Regulation ü Understanding DISC Styles
Leadership ü ü ü ü
Effective Delegation Creating Followership Six Wrong Ways to Manage Vision, Mission, Values
ü How to Leave Voicemails That Get Returned ü Conflict Management ü Coping with Change ü Ethics for Everyone ü Stress Management
Safety ü Blood Pathogens ü Lockout Tagout
Supervision ü Giving Feedback ü Productivity Through Praise ü Effective Performance Reviews
The Entire Course List* (Alphabetized by Topic)
*Why Read When You Can Watch?
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2
Featured Topics ü ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity Customer Service
ü Driving Safety ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Business Basics Managing Negativity Business Attire for Men - Series Black Tie Attire Black Tie Optional Attire Business Casual Attire Business Formal Attire Casual Attire Semi-Formal/Cocktail Attire Business Attire for Women - Series Black Tie Attire Black Tie Optional Attire Business Casual Attire Business Formal Attire Casual Attire Semi-Formal/Cocktail Attire Business Travel - Series Business Travel Before Leaving What to Pack I've Got a Plane to Catch Hotel, Motel, Holiday Inn International Business Travel Staying Healthy Safe Travels There's an App for That Technology Security
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
Parts of Speech Active/Passive Verbs Adjectives Adverbs Conjunction Indefinite Pronouns Interrogative Pronouns Irregular Verbs Other Nouns Plural Nouns Possessive Pronouns Prepositions Reflexive and Reciprocal Pronouns Regular Verbs Relative Pronouns
Punctuation Apostrophes Colons and Semicolons Commas Common Errors End Punctuation Parantheses Quotations
ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Conversions Decimal to Percent and Fraction Fraction to Decimal and Percent Percent to Decimal and Fraction Decimals Introduction to Decimals Adding and Subtracting Decimals Dividing Decimals Multiplying Decimals Rounding Decimals Scientific Notation Significant Digits Estimation Estimation: What, When, and Why to Use Computing Estimation Visual Estimation Fractions Adding and Subtracting Fractions Least Common Denominator Multiplying and Dividing Fractions Positive, Negative and Equivalent Fractions Proper Fractions, Improper Fractions, Mixed Numbers, and Fraction Conversions Simplifying Fractions Formulas Basic Operations Basic Number Properties Order of Operations
Business Math
Business Grammar Business Writing Abbreviations Acronyms Appropriate Language Executive Reports & Memos Misused Words Processes Proposals Sentences and Paragraphs
Basics Introduction to Business Math Multiplying and Dividing Signed Numbers Positive and Negative Numbers Business Statistics Mean, Median and Mode Standard Deviation The Bell Curve Variance Weighted Averages When to Use Mean, Median and Mode
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Geometry Area of a Circle Area of a Square or Rectangle Area of a Triangle Circumference Geometric Shapes Lines and Angles Perimeter
3
Featured Topics ü ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity Customer Service
ü Driving Safety ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Geometry (cont'd) Volume of a Box Volume of a Cylinder Volume of a Pyramid Graphs Bar Graph Circle Graphs Control Chart Line Graphs and Trend Analysis Pareto Chart XY Grid The Metric System Conversion Rates Converting Celsius to Fahrenheit Prefix Terms and Metric Measures Percents Calculating from a Survey Discounts and Markup Growth and Loss Margin Percentiles Ratios Calculating Ratios Solving Proportion Equations Time Value of Money Excel Functions Future Value of an Amount Future Value of a Payment Series Interest Rates Money Value Over Time Number of Periods Present Value of an Amount Present Value of a Payment Series
Communications Active Listening Handling Angry Callers How Do You Know What You Don't Know? How to be a Great Conversationalist Putdown Offenders Straight Talk on Bad Language Verbal Communication
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
Assertive Verbal Skills - Series Developing Assertiveness Dealing with Manipulation Assertive Communication Techniques Healthy Communication - Series How We Recognize Each Other Personal Tapes Hired to Win Everyone's OK PAC Analysis Games Workers Play The OK Worker Nonverbal Communication - Series Defining Nonverbal Communication Aligning Nonverbal Communication With Intentions Workplace Standards: Appearance Workplace Standards Leveraging Nonverbals with Success
ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
DISC (cont'd) Selling D Selling I Selling S Selling C Leading D Leading I Leading S Leading C
Emotional Intelligence - Series What is Emotional Intelligence? Developing Self-Awareness Developing Self-Regulation Developing Self-Motivation Developing Effective Relationships Developing Empathy Emotional Intelligence and DISC
Creativity
Respect - Series How to Be Liked How to Be Respected Working with Dislike
Communication Styles DISC - Series DISC Introduction DISC Questionnaire Understanding DISC Styles Determining Styles of Others DISC Styles: D DISC Styles: I DISC Styles: S DISC Styles: C
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Generate and Evaluate Getting Creative Finding Opportunities Immersion Logic: A Roadblock?
4
Featured Topics ü ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity Customer Service
ü Driving Safety ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Customer Service Creating Great Customer Conversations The 4 Ps for Creating Loyal Customers Representing Your Brand Customer Service - Series Cutting Expenses Do They Like You? The Next Level Feedback - Series Introduction to Feedback Advisory Panels Complaint Tracking Feedback Basics Focus Groups Interviews MBWA Question of the Week Response Formats Surveys: Writing Surveys: Planning Surveys: Satisfaction Items Surveys: Statements Surveys: Reporting and Interpreting Report Cards and Phone Calls Mystery Shopper Ways to Get Feedback
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
Working in Retail - Series How to Give Exceptional Service How to Handle Feedback How to Stay Positive with Customers How to Upsell Managing Retail Employees
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Who is Your Customer? I Can't Find This I'm Just Looking I'm With My Kids. Please Hurry. I'm on a Mission I've Got a Coupon for That I've Got Time and Money
What Are the Testing Procedures? What Happens if My Employee Fails a Drug Test? What Happens if My Employee Refuses a Drug Test? Record Keeping Employee Training
Driving Safety
Finance for Non-Finance Employees
Bad Weather Basics Alcohol Abuse -Series Training Responsibilities Rules and Regulations Who Should I Test? How Do I Know if Someone is Impaired? What Are The Testing Procedures? What Happens if My Employee Fails an Alcohol Test? What Happens if My Employee Refuses an Alcohol Test? Record Keeping Employee Training CSA - Series Training for Employees Training for Managers Commercial Driver's License - Series Basics Basic Vehicle Control Transporting Cargo Safety Transporting Hazardous Materials Hazardous Driving Conditions Accident and Fire Procedures Vehicle Inspections
Telephone Techniques - Series Angry Callers Greeting Hold Please Phone Etiquette Taking Calls Taking Messages
ü ü ü ü ü ü
Defensive Driving - Series Defensive Driving Basics, Part 1 Defensive Driving Basics, Part 2 Driving Distractions Road Rage Safe Driving - Series Aggressive Driving Distracted Driving Substance Abuse - Series Training Responsibilities Rules and Regulations Who Should I Test? How Do I Know if Someone is Impaired?
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Principles of Accounting Cost of Goods Sold Margin Net Investment Ratios Revenue Ratios
Introduction to Financial Statements Introduction to Financial Statements Balance Sheets Overview of a Balance Sheet Assets Liabilities Working Capital Income Statement Expenses Sales Financial Statement Analysis What is an Annual Report? Cash Flow Management How to Read Cash Flow Statement Managing Payables Managing Receivables Budgeting Essentials What is Budgeting? Budgeting Expenses Budgeting Reporting Budgeting Revenue Zero Based Budgeting
5
Featured Topics ü ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity Customer Service
ü Driving Safety ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Financial Ratios Cost of Goods Sold Margin Net Investment Ratios Revenue Ratios
Know Your Numbers - Series Blood Pressure Body Mass Index Cholesterol Glucose
Improving Sales with the "Sales Cycle" Setting Sales Call Goals The 5-Minute Pre-Brief The 5-Minute De-Brief
Managing Your Inventory Managing Your Inventory
The Science of Sleep - Series The Science of Sleep Sleep Hygiene How Much Sleep Do We Really Need? Sleeping for Shift Work
Key Account Sales Call TechniquesSeries Finding Unmet Needs Handling Objections No Push® Closing Opening the Call Selling Benefits Summary & Benefits
Cost of Sales COGS Discounts Inventory Expenses Controllable and Uncontrollable Expenses Direct and Indirect Expenses Expense Clarification
Health & Wellness Convenience Store Diet Deskercises - Series Simple, Cardio, and Core Chest, Neck, and Back Arms and Shoulders Legs and Backside, While Sitting Legs and Backside, While Standing Ergonomics - Series The Basics Chairs 101 Stretching at Work Reducing Eyestrain Adjusting Your Workspace Fighting the Flu - Series The Fight is On! Knowing Your Opponent Gain the Upper Hand Throw in the Towel Call for Backup
Stress Management - Series Understanding Stress Avoidable Stress Unavoidable Stress Handling Stress Managing Stress Understanding Headaches - Series Understanding Headaches Surprising Headache Triggers You Are What You Eat - Series You Are What You Eat Reading Food Labels Brain Food Meal Planning
Key Account Selling Basics of Key Account Selling - Series Introduction to Key Account Selling Creating a GREAT Sales Company How to Sell More Lifetime Customer Value Value-Added Selling What Customers Want from Salespeople: No Push® Closing Key Account Planning - Series Key Account Selling Worksheet Account Types Business Condition: Analyzing the Opportunity Stages of the Sale: Conceptual Selling Buying Criteria: Influencing the Decision Criteria Buyer Roles: Selling to Key Account Buyers Buyer Wins: Identifying Personal and Organizational Wins Key Account Sales Planning - Series Sales Call Planning Worksheet
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Advanced Key Account Selling Series Building GREAT Sales Relationships Creating an "Elevator Pitch" Dealing with Competition Gotchas! Long-Term Development
Leadership Becoming a Great Leader - Series Introduction to Leadership Building an Effective Leadership Team Characteristics of Leaders Creating Followership Developing Followers Developing Yourself as a Leader Effective Delegation Empowering Followers How to be a Followable Leader Motivational Leadership Leadership Fundamentals Leadership and Power Motivational Leadership Putting it All Together
Framework for Execution - Series The Failure to Execute Reasons for Poor Execution The Current Situation A Framework for Execution
6
Featured Topics ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity
ü Customer Service ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
How to Work a Room, Part 1 How to Work a Room, Part 2 Mentoring - Series What is Mentoring? Why a Mentoring Program? Creating a Mentoring Program Matching Proteges with Mentors Making a Mentoring Agreement How to be a Mentor How to be a Protege Mentoring Meeting Guidelines Mistakes Leaders Make - Series Eight Signs of a Dysfunctional Organization Fixing the Dysfunction Impedership Six Wrong Ways to Manage Strategic Leadership THE Answer to Business Success Vision, Mission, Values Transformational Leadership Creating Focus During Change Dealing With Resistance Transforming the Organization
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Operations
Professional Productivity
How to Lower Your Energy Bills Creating a Comprehensive Energy Plan Doing Your Part at Work Saving Fuel Costs
Creating Passwords Ethics for Everyone How to Leave Voicemails That Get Returned Intellectual Property Office Etiquette Personal Time Management Proper Introductions Protecting Your PC Remembering Names and Faces Selfies Gone Wrong Thank You Notes Writing Effective Emails
Fuel Savings - Series ej4 Driving School Idle Time Oil, Tune, and Tires Order Accuracy Power Curve Take Home Vehicles
Performance Excellence Introduction Cost Requirements Roadblocks Terms Why
Business Meals - Series Hosting a Business Meal Attending a Business Meal Table Manners
Unknown Knowns - Series Getting Started The Knowledge Transfer Process Leading Knowledge Transfer Understanding Best Practices
Negotiating Introduction to Negotiations Adapting DISC Styles Analyzing the Upcoming Negotiation Developing the Right Mindset Evaluate Your Performance Identifying and Developing Leverage Reaching Agreement The Negotiation Process Using Decision Keys (Framing) Recognizing and Dealing with Strategies
Presentation Skills Basic Questions Organizing Opening Closing How to Make a Point Punching Up Your Presentation Creating Slides Handouts Audio Visuals Right Before the Presentation Psyching Up, Not Out Handling Questions Handling Distractions After the Presentation
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Conflict Management - Series Unavoidable Truths Maintaining Self-Control Conflict Process Special Situations Coping with Change - Series Change Behaviors Change for Managers Change Model Change Phases Keep Your Cool - Series Truths Signs Attitude Control Venting
7
Featured Topics ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity
ü Customer Service ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
Work Hacks - Series 5 Hacks to a Clean and Comfortable Workspace 6 Hacks to Controlling Your Inbox 7 Hacks to Maintain Work/Life Balance 5 Hacks for Workplace Sanity Workplace Hacks: Going Green
Project Management Note Taking - Series Factors Writing Ergonomics How to Speed Up Your Writing How to Take Notes How to Produce Official Minutes Protecting Your Mobile Devices Loss Malware
What is a Project The Project Charter Estimating Timelines Negotiating Communications Measuring and Tracking Handling Change Preparing for People Problems Completing the Project Managing a Project Manager
Social Networking - Series Don't Press Send Instant Messaging Facebook LinkedIn Twitter
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Safety Aerial Lift Safety BackSmarts Cold Stress Emergency Exits Hearing Conservation Heat Stress Portable Fire Extinguishers Powered Industrial Trucks for Managers Robbery Safety Safety First Two Wheeled Handcart Working in Cold Weather Working in Hot Weather
Carbon Dioxide For Managers For Employees
Stop Procrastinating - Series Getting Started The Pain Study Skills - Series How to Study Effectively Studying in Groups When to Study Where to Study
ü ü ü ü ü ü
Carbon Monoxide For Managers For Employees
Retail Excellence Motivating and Retaining the Teenage Worker Retailer Profitability Model - Series RPM, Part 1 RPM, Part 2 RPM, Part 3 Retailer Profitability Model: For Retailers - Series Frequency Intro Frontline (Restaurant) Intro Frontline (Retail) Items Per Customer Price Per Item Reach
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Flammable and Combustible Liquids For Managers For Employees Machine Guard Safety For Managers For Employees Propane Gas For Managers For Employees Lockout Tagout - Series Introduction Training Energy Control Program Details, Questions & Exceptions
8
Featured Topics ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity
ü Customer Service ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Bloodborne Pathogens - Series Bloodborne Pathogens Needlestick Safety and Prevention Act Personal Protective Equipment (PPE)
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
Personal Protective Equipment - Series Introduction Body Protection Eyes and Face Protection Foot and Leg Protection Hand and Arm Protection Head Protection Hearing Protection Respiratory Protection
Selling Skills
Confined Spaces - Series Atmosphere Introduction to Confined Spaces Personnel and Permits Personal Protective Equipment First Aid - Series Introduction Broken Bones Burns Cuts and Scrapes Bites Choking
Forklift Safety - Series Forklift Safety, Part 1 Forklift Safety, Part 2 Forklift Safety, Part 3 Hazard Communications - Series Labels OSHA's Hazardous Communication Changes SDS Your Right to Know
Building GREAT Sale Relationships Closing the Sale Customer Service Basics Defeating Stalls Determining Customer Needs Handling Tough Customers No, But, If™ Quicksell® Retailer Hot Buttons: Traffic Retailer Hot Buttons: Transaction Size Selling to Different Customer Roles Selling in New Products Smile! Speaking Customer Turning Features into Benefits When to Shut Up
DISC Selling- Series Can-Do, Will-Do: Introduction Can-Do, Will-Do: Actions Can-Do, Will-Do: Questions and Tips
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ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Objections - Series Doubt Indifference Misunderstanding True Negative
Supervision 8 Steps to Effective One-on-Ones 8 Steps to Effective Team Meetings Assertive vs. Aggressive Concerned Conversations Creating a Workplan Employee Recognition Ethics for Managers Giving Feedback Going from Coworker to Boss Helping Employees Use Their Time Wisely Managing for Accountability Managing Different Generations Managing the Grapevine Managing People Offsite Managing Up: The Art of Managing Your Managers Motivating Won't Dos Productivity Through Praise Progressive Discipline Rethinking Brainstorming Riding Along With Sales Reps Running a Sales Meeting S.C.A.M.P.E.R. S.M.A.R.T. Goals Staying Positive Successful Delegation Supervising a Pronoid You Get What You Manage: The Pygmalion Effect Analyzing Employee Performance- Series Can-Do, Will-Do: Introduction Can-Do, Will-Do: Actions Can-Do, Will-Do: Questions and Tips
9
Featured Topics ü ü ü ü ü ü
Business Basics Business Grammar Business Math Communications Communication Styles Creativity
ü Customer Service ü Finance for Non-Financial Employees ü Health and Wellness ü Key Account Selling ü Leadership ü Negotiating
Coaching Skills - Series Introduction The Rookie The Contributor The Key Player The Captain The Coaching Conversation Effective Performance Reviews - Series Preparing for Your Review Self-Assessments Handling a Bad Performance Review Performance Reviews for Managers Employee Engagement - Series Ridiculous or Strategic? Measuring Employee Engagement Managing for Engagement Creating an Engaged Organization
Team Building What is Team Building? Team Development Characteristics Types of Teams Defining Roles Effective Team Members Teamwork in Critical Situations
Territory Development Territory Development Introduction Exceptional Service How Customers Want to Be Sold To The New Realties of Selling in the 21st Century The Sales Funnel
ü ü ü ü ü ü
Operations Performance Excellence Presentation Skills Professional Productivity Project Management Safety
The Sales Process Advanced Questioning Techniques DISC No Fuss Closing Overcoming Objections Uncovering Needs Selling at a Distance Gathering Prospect Information Phone Selling The Virtual Presentation Territory Administration Personal Management Tracking Record Keeping Using CRM Effectively Using Portable Media Territory Management Analyzing Territory Decision Makers vs. Influencers Managing a New Territory Managing Your Opportunity Pipeline Prioritizing Your Territory
Workplace Sustainability Conducting an Audit Green Cleaning Concepts Green Purchasing Managing Your Waste Recycling in the Workplace The ROI of Green Understanding Hazardous Waste Water Conservation
Characteristics of the Sale Analytics and Metrics Introduction to the Sales Cycle LINE Key Account Selling Overview Product Knowledge Sales Cycle LINE A Sales Cycle LINE B Developing Your Territory Building the Sales Plan Summarizing the Business Situation Lead Development Financial Statement Analysis Social Media Networking What is an Annual Report? Sales Communications Internal Sales Communication Writing Sales Proposals
Understanding the Media Understanding the Media, Part 1 Understanding the Media, Part 2 Understanding the Media, Part 3 Understanding the Media, Part 4
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ü ü ü ü ü ü
Selling Skills Supervision Team Building Territory Development Workplace Sustainability Understanding the Media
Software Skills Library Featured Topics ü ü ü ü ü ü
Intro to Gmail Intro to Sharepoint Mastering Access 2013 Mastering Excel 2010 Mastering Excel 2013 Mastering Outlook (2010 & 2013)
Mastering PowerPoint 2010 Mastering QuickBooks Online Mastering Word 2013 Mastering Lync Essentials Microsoft Office 365: Essentials Training ü Microsoft Word 2010 ü ü ü ü ü
Intro to Gmail About Gmail Security and Uptime Interface Interface, Continued Sending Email Labels & Archives (No Folders) Taming Your Inbox: Filters Taming Your Inbox: Alternative Inboxes Taming Your Inbox: Google Labs and Advanced Search Calendar Appointments and Attachments Contacts Chats, Calls, & Video Working with Outlook Popular Gmail Questions, Part 1 Popular Gmail Questions, Part 2 Third Party Add-Ons
Intro to SharePoint Introduction Managing Documents Managing Pictures Recycle Bin Calendars Search Where to Go Next
Mastering Access 2013 Getting Started Database Objects Creating a Database Creating Tables Importing External Data Creating Linked Tables Creating Tables from Templates Working With Records in a Table Tables And Forms Planning Tables and Forms Creating a Table in Design View Managing Table Relationships, Part 1
ü ü ü ü ü ü
Power Up PowerPoint QuickBooks 2013: Essentials Training Secrets of the Office Guru What's New in Excel 2013? What's New in Office 2016? What's New in PowerPoint 2013?
Managing Table Relationships, Part 2 Controlling Data Entry, Part 1 Controlling Data Entry, Part 2 Controlling Data Entry, Part 3 Working With Tables Importing Data From Other Sources Import and Link Data From Other Sources Import and Link Data From Excel Creating a Select Query Working With Criteria Doing More With Queries Group and Summarize Data in a Query Creating Flexible Queries Creating Action Queries, Part 1 Creating Action Queries, Part 2 Creating and Modifying Forms Modifying Forms in Design View, Part 1 Modifying Forms in Design View, Part 2 Add Controls to Forms Tab Pages and Form Control Properties Create and Modify Reports Wizard Modify Reports in Design View Formatting Reports Adding Calculations to a Report Putting Finishing Touches on a Report Modify Startup Options Maintaining a Database, Part 1 Maintaining a Database, Part 2 Merging Databases Exporting to External Locations Saving Databases Creating a Web App From a Template Creating a Custom Web App
Mastering Excel 2010 What is Excel? Adding & Changing Workbooks Basic Text and Number Entry The Interface, Part 1: Ribbons and Quick Access Toolbar The Interface, Part 2: Status Bar and View Options Keyboard Shortcuts File Types Open, Save, and Autosave
ü What's New in Word 2013? ü Windows 8 ü Windows 8.1 ü Windows 10
Templates Autocorrect Undo and Redo Text Formatting, Part 1: Font Style, Size, and Color Text Formatting, Part 2: Alignment and Numbers Adding Hyperlinks Scientific Equations The Windows Clipboard (Paste Options) The Office Clipboard (Advanced Cut and Paste) Find and Replace Spellcheck and Reference Shapes Part 1: Inserting and Formatting Shapes Part 2: Arranging and Re-Shaping Working with Pictures Pictures + Shapes = Awesome ClipArt and SmartArt Text Boxes Navigating and Highlighting in A Spreadsheet Insert, Delete, Hide, and Unhide Entering Data in a Series Formulas: Order of Operations, Absolute vs Relative Intro to Functions Financial Functions Date and Time Functions Formulas Tab: Text Functions Functions Logical, Math, and Statistical Functions vLookup and More Functions Formatting Cells and Ranges Number Formatting Tables Sorting and Filtering Subtotals Creating Pivot Tables Customizing Pivot Tables Importing Data Intro to Charts Chart Design and Styles Optimizing Chart Data Advanced Chart Formatting Pivot Charts Sparklines
Featured Topics ü ü ü ü ü ü
Intro to Gmail Intro to Sharepoint Mastering Access 2013 Mastering Excel 2010 Mastering Excel 2013 Mastering Outlook (2010 & 2013)
Mastering PowerPoint 2010 Mastering QuickBooks Online Mastering Word 2013 Mastering Lync Essentials Microsoft Office 365: Essentials Training ü Microsoft Word 2010 ü ü ü ü ü
Customizing Your View, Part 1 Customizing Your View, Part 2 Advanced Worksheet Formatting Advanced Data Copy Techniques Transforming Data with the Clipboard Manipulating Text with Functions Printing Worksheets Working with Print Area Using Data Validation Analyzing Data: What-if and Scenario Manager Analyzing Data: What-if and Data Tables Analyzing Data: Goal Seek Text to Columns Consolidating Data Creating Macros Advanced Macros Creating Random Numbers and Custom Series External References Customizing the Ribbon and Quick Access Toolbar
Mastering Excel 2013 Looking at Excel 2013 Navigating The Worksheet Worksheet Navigation: Part 2 Sheet Tab Options The Excel Interface The Status Bar Keyboard Shortcuts File Types Open, Save, & Autosave Templates Autocorrect Undo and Redo Text Formatting: Part 1 Text Formatting: Part 2 Adding Hyperlinks Scientific Equations The Windows Clipboard Microsoft Office Clipboard Find and Replace Spellcheck and References Shapes: Part 1 Shapes: Part 2 Pictures Pictures + Shapes = Awesome ClipArt and SmartArt Text Boxes Highlighting and Navigating in a Workbook Entering Data in a Series Flash Fill Formulas
ü ü ü ü ü ü
Power Up PowerPoint QuickBooks 2013: Essentials Training Secrets of the Office Guru What's New in Excel 2013? What's New in Office 2016? What's New in PowerPoint 2013?
Intro to Functions Financial Functions Date and Time Functions Text Functions Logical, Math, and Statistical Functions vLookup and Misc Functions New Functions in 2013 Formatting Cells and Ranges: Part 1 Formatting Cells and Ranges: Part 2 Tables Sorting and Filtering Quick Analysis and Slicers Subtotals Creating Pivot Tables Recommended Pivot Tables Customizing Pivot Tables Importing Data Intro to Charts Choosing the Right Charts Chart Data Optimizing Charts New Chart Formatting Options Pivot Charts Sparklines Customizing Your View: Part 1 Customizing Your View: Part 2 Advanced Formatting Advanced Data Copy Techniques Transforming Data with the Clipboard Manipulating Text with Functions Printing Worksheets Working with Print Area Using Data Validation Analyzing Data: Scenario Manager Analyzing Data: Data Tables Analyzing Data: Goal Seek Text to Columns Consolidating Data Creating Macros Advanced Macros Creating Random Numbers and Custom Series External References Customizing the Ribbon and Toolbar Power View
Mastering Outlook (2010 & 2013) The Interface Sending Email Email Formatting Email Attachments Email Signatures Email Options Tracking Sent Messages
ü What's New in Word 2013? ü Windows 8 ü Windows 8.1 ü Windows 10
Managing Incoming Messages Search, View, and Print Intro to Calendar Appointments and Reminders Meetings Multiple Calendars People (Contacts) Contact Groups & Views Managing Contacts Tasks Recurring Tasks and Delegation Notes Quick Tips Categories Rules Clean Up Options
Mastering PowerPoint 2010 Getting Started Slide Layouts Changing Slide Designs Inserting Pictures & ClipArt Manipulating Photos Layers on a Slide Presentation Mode Printing Sorting Slides Adding Tables Modifying Table Styles Adding Charts and Graphs Modifying Charts and Graphs Adding Audio and Video Text Boxes and Shape Effects Shapes Adding Text to Shapes Transitions Transition Options Hiding and Deleting Slides SmartArt SmartArt with Pictures Changing SmartArt Converting SmartArt Animation Animation Options Animation Pane Animation Painter Animation Triggers Animation Triggers from Video Bookmarks Editing Videos, Part 1 Editing Video - Poster Frames Editing Video - Fade In & Out
Featured Topics ü ü ü ü ü ü
Intro to Gmail Intro to Sharepoint Mastering Access 2013 Mastering Excel 2010 Mastering Excel 2013 Mastering Outlook (2010 & 2013)
Mastering PowerPoint 2010 Mastering QuickBooks Online Mastering Word 2013 Mastering Lync Essentials Microsoft Office 365: Essentials Training ü Microsoft Word 2010 ü ü ü ü ü
Editing Video - Looping and Cropping Pinning to Recent Lists Embedding Fonts The Quick Access Toolbar Converting Video Formats Changing Slide Backgrounds Customizing PowerPoint Changing AutoRecovery Options Zoom Removing Backgrounds Headers and Footers Screenshot Format Painter Changing Orientation Editing Pictures Picture Effects Conclusion
Mastering QuickBooks Online Getting Started Choosing the Correct Version Importing Desktop Data Getting Around in QuickBooks Online Settings Import Data and Audit Log Company Settings Chart of Accounts Products and Services The Customer and Vendor Centers Sales Taxes Quick Menu and Search Time Entries Working with Budgets Estimates Invoicing Receiving Payments Sales Receipts and Deposits Refunds and Credit Memos Inactive Customers and Delayed Charges Purchase Orders Entering and Paying Bills Checks and Registers Vendor Credits Running Reports Understanding Reports Troubleshooting Reports Common Issues Handling Bounced Checks, Part 1 Handling Bounced Checks, Part 2 Managing Accounts Receivable, Part 1 Managing Accounts Receivable, Part 2
ü ü ü ü ü ü
Power Up PowerPoint QuickBooks 2013: Essentials Training Secrets of the Office Guru What's New in Excel 2013? What's New in Office 2016? What's New in PowerPoint 2013?
Journal Entries Opening Balances Sales Tax Paid Fixed Assets
Mastering Word 2013 Introduction The Status Bar Adding Text The Navigation Pane Selecting Text Cut, Copy, and Paste Undo and Redo The Backstage View Document Types Templates Finding Files Saving Printing Advanced Printing Fonts Choosing Fonts Basic Formatting Case Text Effects Aligning and Justifying Indents Tabs Line Spacing Bullets Widows and Orphans Shading Styles Themes and Overriding Styles Navigating in Style Applying Styles and Clearing Formatting Creating Quick Style Set Table of Contents Hyperlinks and Bookmarks Footnotes, Citations, and Bibliography Index and Table of Figures Introduction to Tables Text to Tables Formatting Tables Adding and Removing Columns Sorting Table Data Merging and Splitting Table Cells Converting a Table to Text Inserting an Excel Spreadsheet QuickTables Pictures, Shapes, and Clipart Positioning, Sizing, and Cropping
ü What's New in Word 2013? ü Windows 8 ü Windows 8.1 ü Windows 10
Wrapping Text Around Graphics Graphics Layout with Tables Adjusting Photos Special Effects for Graphics Applying Styles to Graphics Using Excel Charts in Word SmartArt Screenshot WordArt Headers and Footers Cover Page Text Boxes Equations, Symbols, and Objects Margins, Orientation, and Paper Size Selections Columns Watermarks, Page Borders, and Page Colors Spelling and Grammar Proofing and AutoCorrect Thesaurus and Research Tools Tracking Changes and Showing Markup Accepting or Rejecting Changes Comparing and Combining Documents Emailing a Document Restricting Editing Digital Signatures Customizing the Quick Access Toolbar Word Options Customizing the Ribbon Creating and Playing Macros Adding Macros to the Ribbon Keyboard Shortcuts Mailmerge Using Forms and Fields
Microsoft Lync Essentials What is Lync? Setting Up Contacts Setting Up Your Status Instant Messaging Audio and Video Communication Options & Settings Sharing Meetings Scheduling With Calendars Recording Other Lync Apps Hotkeys & Shortcuts
Featured Topics ü ü ü ü ü ü
Intro to Gmail Intro to Sharepoint Mastering Access 2013 Mastering Excel 2010 Mastering Excel 2013 Mastering Outlook (2010 & 2013)
Mastering PowerPoint 2010 Mastering QuickBooks Online Mastering Word 2013 Mastering Lync Essentials Microsoft Office 365: Essentials Training ü Microsoft Word 2010 ü ü ü ü ü
Mastering Office 365: Essential Training Introduction Interface Managing Email Online Tasks & Flags Working With Programs Using Office 365 Online Folders & Categories Rules & Policies Signatures Advanced Settings Calendars People (Contacts) Adding & Sharing Delegating Access Skydrive Pro Skydrive Pro Apps Versioning & Security Working with Files Sharing Files Web Apps Microsoft Office Mobile Apps Co-Authoring Microsoft Lync Intro to Sharepoint Sites Newsfeed App Store & Templates Admin, Part 1 Admin, Part 2 Getting Support
Microsoft Word 2010 Introduction The Ribbon The Vertical Scrollbar The Status Bar Adding Text Navigation Pane Selecting Text Cut, Copy, and Paste Undo and Redo The Backstage View Document Types Templates Finding Files Saving Printing
ü ü ü ü ü ü
Power Up PowerPoint QuickBooks 2013: Essentials Training Secrets of the Office Guru What's New in Excel 2013? What's New in Office 2016? What's New in PowerPoint 2013?
Advanced Printing Fonts Choosing Fonts Basic Formatting Changing Case Text Effects Aligning and Justifying Indents Tabs Line Spacing Bullets and Numbering Widows and Orphan Options Shading and Borders Styles Themes and Overriding Styles Navigating in Style Applying Styles and Clearing Formatting Create Quick Style Set Table of Contents Hyperlinks and Bookmarks Footnotes, Citations, and Bibliography Index and Table of Figures Introduction to Tables Text to Tables Formatting Tables Rows and Columns Sorting Table Data Merging Splitting Cells Convert a Table to Text Insert Excel Spreadsheet for Calculations And Charts QuickTables Pictures, Shapes, and Clipart Positioning, Sizing, and Cropping Graphics Wrapping Text Around Graphics Layout with Tables Adjusting Photos Special Effects for Graphics Applying Styles to Graphics Using Excel Charts in Word SmartArt Screenshot WordArt Headers and Footers Cover Page Text Boxes Equations, Symbols, and Objects Margins, Orientation, and Paper Size Sections Columns Watermarks, Page Borders, and Page Colors
ü What's New in Word 2013? ü Windows 8 ü Windows 8.1 ü Windows 10
Spelling and Grammar Proofing and AutoCorrect Thesaurus and Research ToolsTracking Changes and Showing Markup Accepting or Rejecting Changes Comparing and Combining Documents Emailing Documents Restricting Editing Digital Signatures Customizing The Quick Access Toolbar Changing Word Options Customizing the Ribbon Creating and Playing Macros Adding Macros to the Ribbon Keyboard Shortcuts Mailmerge Using Forms and Fields
Power Up PowerPoint Introduction The Process: Planning a Presentation Choosing Images From Paid Sites: Why 'Royalty Free'? Choosing Images From Free Sites: Free And Royalty Free Picture Quality: Why Photos Instead of Clip Art? The Rule of Thirds, Part 1 The Rule of Thirds, Part 2 The Rule of Thirds, Part 3 Working with Colored Backgrounds Direction of Photos: Drawing the Eye Using Text on Slides: Formatting Fonts Charts and Graphs: Do You Really Need Them? Corporate Templates: Consistency vs. Constraints Convincing Your Boss or Client Animations and Transitions: Motion With Purpose Fun with PowerPoint, Part 1: Polls Fun with PowerPoint, Part 2: Games And Video
QuickBooks 2013: Essentials Training Introduction Accounting Basics: Debits and Credits Accounting Basics: General Ledger Accounting Basics: Fiscal Year
Featured Topics ü ü ü ü ü ü
Intro to Gmail Intro to Sharepoint Mastering Access 2013 Mastering Excel 2010 Mastering Excel 2013 Mastering Outlook (2010 & 2013)
Mastering PowerPoint 2010 Mastering QuickBooks Online Mastering Word 2013 Mastering Lync Essentials Microsoft Office 365: Essentials Training ü Microsoft Word 2010 ü ü ü ü ü
QuickBooks 2013: Essentials Training
ü ü ü ü ü ü
Power Up PowerPoint QuickBooks 2013: Essentials Training Secrets of the Office Guru What's New in Excel 2013? What's New in Office 2016? What's New in PowerPoint 2013?
Microsoft PowerPoint - Animation Triggers Microsoft PowerPoint - Working With Backgrounds Microsoft PowerPoint - Getting Free Images Microsoft PowerPoint - Hiding and Deleting Microsoft PowerPoint - Photo Manipulation Microsoft PowerPoint - Animation Triggers From Video Microsoft PowerPoint - Sorting Slides Microsoft PowerPoint - Animation Triggers Based on Bookmark Microsoft Word - Applying Styles Microsoft Word - Merging and Splitting Cells Microsoft Word - Quick Access Toolbar Microsoft Word - Selecting Text Microsoft Word - Smart Art Microsoft Word - Templates Microsoft Word - Text Effects Microsoft Word - Themes and Styles Microsoft Word - Wrap Around Graphics
Accounting Basics: Accounts Accounting Basics: Accounting Process Accounting Basics: Specific Accounts Accounting Basics: Terminology Working with Company Files Preferences, Part 1 Preferences, Part 2 The Toolbar Updating Company Information Users and Security Navigation and The Home Screen Chart of Accounts Working with Items, Part 1 Working with Items, Part 2 Customer Center Vendor Center Sales Process Receiving Payments Credits, Memos, and Refunds Correcting Common Payment Mistakes Customer Prepayments, Part 1 Customer Prepayments, Part 2 Common Errors with Receipts NSF Checks Bad Debts Sales Reports Sales Tax Setup Paying Sales Tax Purchasing Orders Paying Bills Write Checks Tracking Credit Cards Bartering, Part 1 Bartering, Part 2 Handling Vendor Prepayments Report Center, Part 1 Report Center, Part 2 Memorized Transactions Find, Edit, and Delete
What's New in Excel 2013?
Secrets of the Office Guru
What's New in PowerPoint 2013?
Microsoft Excel - Advanced Charts Microsoft Excel - Autocorrect Microsoft Excel - Data Series Microsoft Excel - Data Tables Microsoft Excel - Goal Seek Microsoft Excel - Print Area Microsoft Excel - Sorting and Filtering Microsoft Excel - Tables
New Functions in Excel 2013 Using Flash Fill Quick Analysis and Slicers Optimizing Charts New Chart Formatting Options Pivot Charts Recommended Pivot Tables Power View
What's New in Office 2016? Tell Me and Smart Lookup for 2016 New Ink Features for 2016 Cloud Sharing and History Tools for 2016 New Options for Old Features for 2016 PowerPoint Changes for 2016 Outlook Changes for 2016 Excel Changes for 2016
Changes in PowerPoint 2013 Working with Sizes Background & Notes Miscellaneous Format Changes New Transitions Presenter View
ü What's New in Word 2013? ü Windows 8 ü Windows 8.1 ü Windows 10
Eye Dropper Animations Insert Pictures Merge Guides Movie & Music Clips Comments Presenting Online
What's New in Word 2013? Intro and Status Bar The New Backstage View Styles Positioning, Sizing, and Cropping Graphics Wrapping Text Around Graphics Tracking Changes and Showing Markup
Windows 8 Windows 8 Essentials, Part 1 Windows 8 Essentials, Part 2 Keyboard Shortcuts Touch Commands in Windows 8 Mouse Commands in Windows 8
Windows 8.1 Introduction The Basics, Part 1 The Basics, with Touch Charms Getting Connected Common Settings Getting Organized Using Snap: Windows Apps Tips, Tweaks, and Gotchas Security and Backup
Windows 10
Introduction Getting Around in Windows 10 Login Options Cortana Task View Edge Windows Apps and Store Customization
Workplace Compliance Library California Anti-Harassment
HIPAA
Workplace Compliance
Introduction to California Anti-Harassment Workplace Bullying - California
Introduction to Understanding Harassment Understanding Offenders Understanding Targets Levels of Sexual Harassment Office Instigators Warning Signs Keeping Your Workplace Free of Harassment Understanding Harassment in Review Understanding Harassment - California
HIPAA: 1. The Basics HIPAA: 2. What is HITECH? HIPAA: 3. HITECH - Understanding Business Associates HIPAA: 4. What is Protected Health Information? HIPAA: 5. The Privacy Rule - Authorizations HIPAA: 6. The Privacy Rule - Disclosures HIPAA: 7. The Security Rule HIPAA: 8. Enforcement HIPAA: 9. Breaches HIPAA: 10. Penalties HIPAA: 11. General Disclosures - FAQ HIPAA: 12. Marketing - FAQ HIPAA: 13. Protection Against Violations - Risk Analysis HIPAA: 14. Protection Against Violations Safeguards HIPAA: 15. Quick Learn for Employees HIPAA: 16. Consumer Rights HIPAA: 17. Disclosure to Family and Friends HIPAA: 18. For Emergency Responders HIPAA: 19. GINA
Age Discrimination in Employment Act Americans with Disabilities Act Avoiding Discrimination Problems: 5 Keys Background Checks Discrimination: The Protected Classes Fair Labor Standards Act - Part 1 Fair Labor Standards Act - Part 2 Family Medical Leave Act Handling References Interview Checklist Leadership of a Diverse Team Legally Firing Legally Hiring Military FMLA Pregnancy Discrimination Act Retaliation Substance Abuse Termination Checklist Workplace Bullying Workplace Violence
Connecticut Anti-Harassment
Maine Anti-Harassment
Harassment & Discrimination: Connecticut Introduction
Harassment & Discrimination: Maine Introduction
Anti-Harassment - Series Anti-Harassment for Everyone Anti-Harassment for Managers Anti-Harassment in Court Anti-Harassment Investigating Complaints Anti-Harassment Writing and Communicating Effective Policy Anti-Harassment Review
Anti-Harassment - Series Anti-Harassment for Everyone Anti-Harassment for Managers Anti-Harassment in Court Anti-Harassment Investigating Complaints Anti-Harassment Writing and Communicating Effective Policy Anti-Harassment Review
Anti-Harassment - Series Anti-Harassment for Everyone Anti-Harassment for Managers Anti-Harassment in Court Anti-Harassment Investigating Complaints Anti-Harassment Writing and Communicating Effective Policy Anti-Harassment Review Understanding Harassment - Series
Understanding Harassment - Series Introduction to Understanding Harassment Understanding Offenders Understanding Targets Levels of Sexual Harassment Office Instigators Warning Signs Keeping Your Workplace Free of Harassment Understanding Harassment in Review Harassment & Discrimination Connecticut Scenarios
Understanding Harassment - Series Introduction to Understanding Harassment Understanding Offenders Understanding Targets Levels of Sexual Harassment Office Instigators Warning Signs Keeping Your Workplace Free of Harassment Understanding Harassment in Review Harassment & Discrimination - Maine Scenarios
Anti-Harassment - Series Anti-Harassment for Everyone Anti-Harassment for Managers Anti-Harassment in Court Anti-Harassment Investigating Complaints Anti-Harassment Writing and Communicating Effective Policy Anti-Harassment Review Diversity - Series Working Well with Everyone: What is Diversity? Working Well with Everyone: Diversity Continuum Working Well with Everyone: The Mistake of Stereotyping Working Well with Everyone: The Power of Inclusion Working Well with Everyone: Diversity = Greatness Recruiting Toolkit - Series Conducting Interviews Job Postings Offers Reviewing Resumes Unacceptable Questions
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