We Serve, Heal, Lead, Educate, and Innovate
Operations, Finance, Human Resources, Supply Chain, and International Fellowships April—June, 2014
Special points of interest: Fellowship updates w/ Mike Important Dates Current/Former fellow updates Incoming fellows Recruitment efforts Alumni Association Preceptor Participation College Collaboration
NAME THE FELLOWSHIP NEWSLETTER…
A note from Mike Hulefeld, Chief Operating Officer and Fellowship Program Chair
I am pleased to introduce the first newsletter of the Ochsner Administrative Fellowship. The newsletter will be provided to current and former fellows on a quarterly basis, and contain relevant information that is important to you. Some examples include important dates, updates from current and former fellows, recruitment efforts, and any topics that you would like to see. Our ultimate goal is to keep you regularly updated, but we also want to encourage you to be an active member of the program. Faye Campo, program manager of the Ochsner Administrative Fellowship, will help coordinate and keep us all in contact and updated. If you all have yet to meet Faye, I would encourage you to stop by and chat. Faye was hired last year and has been a tremendous help in restructuring the Fellowship, and has already implemented a number of important changes to how we keep in contact. I am extremely proud to be a part of the Fellowship’s tradition of leaders. The Fellowship has historically recruited extremely talented and driven individuals dedicated to making real change. The 2013 recruitment cycle was no exception. We received over 140 applications from many diverse schools for only five operation fellowship positions. These five individuals were selected from a talented pool, which included 25 phone interviewees and 16 on-site candidates. We are also actively recruiting for the Finance and Supply Chain Fellowships. These concentrations are relatively new, but are already having a real impact at Ochsner. Please welcome all the new fellows on campus on July 7th, and support them in whatever way that you can. I am certain that the members of the 2014 class will continue to contribute to the success of Ochsner and position us to achieve our goal of being the best fellowship program in the country. I want to emphasize the importance of this newsletter being a collaborative effort between all Fellowship alumni. If you have an idea for a topic of interest, then please contact Faye. Also, if you are no longer with Ochsner, we would still love for you to give us an update on your career and contact information. Finally, let us know if this newsletter is worthwhile to you, and any other feedback that you might have.
We are in need of a name for our fellowship newsletter. Share your ideas by emailing your suggestions to
[email protected] and your idea could be chosen. Thank you for all that you do, Mike Hulefeld COO Ochsner Health System
Ochsner Fellowship Newsletter
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June 2014
SAVE THE DATE: Saturday, July 26th 4pm-7pm “Fellowship Party”...more details to come
Ochsner Fellowship Newsletter
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Current Fellow Updates: Erica Barousse—Erica is currently doing a rotation in Managed Care and is working on negotiating and implementing the Blue Cross Blue Shield hospital quality program, which will closely tie Blue Cross hospital payments to hospital quality metrics. She is also working on negotiating relationships with additional Bayou Health Managed Medicaid Plans. Stephanie Bissell— Stephanie is finishing up her finance fellowship with a rotation in Corporate Finance Administration. She is completing her fellow capstone project on Diabetes SelfManagement and working on the post-implementation phase of the month end close process improvement project. Laura Carleton—Laura is in her first CFO rotation under Mark and Christy at Baptist. Laura is currently working on process improvement initiatives in Pain, the development of a breast center at Baptist, and charge capture opportunities in several areas. Bridget Fitzpatrick—Bridget is currently serving the remainder of her fellowship as the interim manager of the Regional Referral Center. Her primary focus is to improve the efficiency of transfers and increase the number of patients we serve. Current initiatives include implementing a new transfer tracking software and executing Daily System Capacity Huddles. David Grimes—David recently completed his Community CFO rotation with Mark Eckert at Ochsner Baptist. Projects at Baptist included charge capture and reconciliation, improving the capital request and approval process, and assisting with the month end close. David also recently earned his Ochsner Lean / PI Green Belt. He is now working on a project with Jefferson Highway's Bariatric Surgery program and is looking forward to his final rotations as he completes his finance fellowship. Tiffany Henriques—Tiffany is currently in the OMC CFO rotation. She shadows Harry Reese daily and works closely with his team on analyses, the month-end close process, and daily metric
tracking. Tiffany spends time with each of Harry’s Financial Managers to understand their roles and relationships with operational departments. Tiffany is also in the process of completing her first Lean project with other newly-trained Lean employees in the organization. Tiana Lukas—Tiana is currently in her clinic rotation in Baton Rouge and has been coordinating the acquisition of a primary care practice that opened on March 10th since the beginning of her fellowship. She is also working on a Lean project in Internal Medicine and Allergy in order to be certified as a Lean Green Belt. Tiana will continue working in Baton Rouge as a Clinic Manager in the surgical specialties. Dolev Melamed—On April 1st Dolev accepted and started her new position as Manager of the International Services Department. She will oversee International Patient Services, Interpreter services, and will assist with Business Development. Jason Moran—Jason is currently working with Strategy and Business Development. Current Projects include TeleOphthalmology services for Ochsner's Diabetic Patients, Telemedicine pricing strategies and value proposition for eICU service line. Meredith Sarringhaus— Meredith is currently working on regulatory readiness, mobile asset management for nursing units, and quality improvement work with the resident quality council for GME. Elizabeth Stowers—Elizabeth is finishing her fellowship year in the Corporate rotation. In addition to attending meetings with the Executive Team and completing ad hoc report requests, she is working with the Regional Growth Team on its strategic partnership development.
Newsletter Title Operation Fellows
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Welcome our 2014-15 Fellows: Andrew Hancher, originally from Cincinnati, Ohio, graduated from Miami University (OH) with a degree in Zoology and a concentration in Entrepreneurship. Post-graduation, Andrew moved to Atlanta, GA, where his work as an administrative intern at The Emory Clinic affirmed his desire to pursue a career in health administration. He is currently a MSHA/MBA student at the University of Alabama at Birmingham (UAB) and is working part-time at UAB Health System. Andrew is excited to begin his career as an administrative fellow, where he hopes to continue to learn and grow professionally and personally. In his free time, Andrew enjoys trying new restaurants, traveling, hunting, hiking, cycling, and spending time with family. Andrew will be working at the Ochsner Health Systems Jefferson Highway location. Jessica Jolly, a graduate of the University of Michigan, a Teach For America alumnus, and Albert Schweitzer Fellow For Life. Teaching Kindergarten, 1st grade, and 5th grade in inner-city Atlanta, GA ignited her passion for eliminating health disparities and achieving health equity. She recently graduated from The Ohio State University with a MHA and MPH in Health Behavior Health Promotion. Jessica completed administrative residencies at Henry Ford Health System and The Emory Clinic in the areas of clinical operations, process improvement, and patient experience. While at OSU, Jessica worked with executive leadership at University Hospital East to evaluate service lines and develop clinical programs to meet community health needs. She also served as the Process Improvement Coordinator at Ohio’s first HIV/AIDS medical center and pharmacy. Jessica aspires to provide care to the underserved through culturally competent leadership, improved primary care, school-based healthcare, and care coordination. She loves jazz, mentoring, teaching, and singing opera. She is elated to move to New Orleans and join the Ochsner Family! Wes Kruse graduated from the University of Louisville with a degree in Biology. He is currently in the ‘residency’ period of his graduate education, and will graduate from Xavier University with his MHSA degree next May. Prior to joining Ochsner Health System, Wes interned for Cincinnati Children’s Hospital Medical Center (CCHMC) in the Strategic Planning Department. His primary responsibilities included trend analysis, market research, and project implementation. Prior to pursuing graduate school, Wes worked in the clinical lab at CCHMC as a lab processor. This experience was a major influence on his decision to pursue a career in healthcare administration. Wes has lived in the Greater Cincinnati area nearly his entire life, and is thrilled about moving to the great city of New Orleans to pursue his passion for healthcare. In his spare time, Wes enjoys cheering for his favorite sports teams, cooking for friends and family, and exploring the great outdoors. Wes will be working at the North Shore location of Ochsner. Robert List was born and raised in Boca Raton, Florida. He attended the University of Tennessee at Martin where he received his undergraduate degree in Biology. During his last year of college, Rob’s love of science coupled with his knack for leadership led him to pursue a career in Healthcare Administration. In 2012, Robert enrolled at the University of North Carolina at Charlotte where he completed his Master of Health Administration. While attending graduate school Rob served as a Graduate Assistant to the Associate Director at the Student Health Center. His work experience focused on OSHA compliance, AAAHC standards, updating organization policies, and filing insurance claims. Rob also served as an intern to Premier Healthcare Alliance; where he assessed and resolved data anomalies in their hospital contracts. In his spare time Rob enjoys playing guitar, being physically active, and exploring new restaurants with his wife, Emily. Robert will be working at Ochsner Health Systems Jefferson Highway. Ethan Peters graduated from Beloit College (Beloit, Wisconsin) in 2012 with a dual BA in Economics & Management and Political Science. While an undergraduate, he completed a yearlong administrative internship at a local health system, where he worked on numerous projects spanning from quality improvement to the development of new programs and services. These experiences solidified his interest in pursuing a career in healthcare administration. He then earned his MHA from the University of Minnesota in 2014. While in graduate school, Ethan completed a summer administrative residency at a community hospital in Missoula, Montana. He also served as a student consultant to several major healthcare organizations in the Twin Cities. Ethan will be working at the Baton Rouge hospital and clinic locations.
Volume 1, Issue 1
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Finance Fellow Anthony Amabile completed his undergraduate education at Florida International University (Miami, Florida) in Health Administration. He is currently completing his MBA with a concentration in finance and MHA from the University of North Florida. While in graduate school, he has worked full-time at a Flagler Hospital enjoying progressively more responsibilities in the revenue cycle and finance, culminating with being responsible for the budgeting process. In addition, in his latest role, he manages the accounting information system and various finance projects including a cost-accounting project. With a thirst for knowledge and a passion for building relationships, Anthony eagerly looks forward to fellowship with a leading organization. In his spare time, he enjoys cycling, soccer and spending time with family. Anthony will be joining our Finance Fellowship Program in July, 2014.
Supply Chain Fellow Lilly Nix Lilly graduated with a B.S. in engineering from the Franklin W. Olin College of Engineering. Her concentration was in bioengineering and for her senior capstone project she worked with a team to redesign a medical device used in endoscopic surgeries. Lilly recently graduated with an M.S. in engineering management from Florida International University. While pursuing her master’s degree, she interned at Camillus Health Concern in Miami. She developed spending projections, diagrammed operations and finance processes, and analyzed financial data to determine the most efficient ways to support the clinic’s mission of providing healthcare to the homeless population. This experience influenced her decision to enter the healthcare industry. Lilly previously worked as an automotive safety researcher at George Washington University, performing modeling and simulation with the goal of mitigating injuries in automotive crashes. In her spare time, she stays involved with her local community by teaching ESL classes and working with her church youth group. Lilly will be coming aboard in July to begin her Supply Chain Fellowship.
Upcoming Recruitment Efforts for 2015/16 Fellows The Operations Fellowship recruitment process is fast approaching. The application deadline is confirmed for September 19, 2014 for the 2015/16 fellowship. If there is someone you know that meets the qualifications and is interested in applying, please have them check out our website for specific details.
http://www.ochsner.org/careers/administrative_fellowship/
Exciting News...Fellowship Alumni Association Sign Up It’s here...The Ochsner Administrative Fellowship Alumni Association webpage.
The alumni webpage will provide opportunities to stay connected with former fellows, participate in Fellowship Alumni events, update us on your happenings (professionally and personally), and stay abreast of all the fellowship activities. Membership is completely free! Be sure to check out the webpage and sign up today...we want to stay connected with you!
http://www.ochsner.org/fellowship-alumni/
**SIGN UP TODAY**
Preceptor Participation:
Warner Thomas President and CEO Ochsner Health System
Mark Muller Sr. VP, Strategy & Business Development Ochsner Health Systems
Grant Walker VP, Supply Chain Ochsner Medical Center
Dawn Anuszkiewicz Chief Executive Officer Ochsner Medical Center Baptist
Robert Wolterman Chief Executive Officer Ochsner Medical Center Jefferson Highway
Mark French Chief Operating Officer Ochsner Medical Center Jefferson Highway
Jeff Saucier System VP, Financial Planning & Analysis Ochsner Medical Center
Polly Davenport Chief Executive Officer Ochsner Medical Center Northshore Region
Beth Walker Chief Operating Officer Ochsner Medical Center Jefferson Highway
Ana Hands VP, Multi-Organ Transplant Institution Ochsner Medical Center
Eric McMillen Chief Executive Officer Ochsner Medical Center Baton Rouge
Harry Reese, Jr. Chief Financial Officer Ochsner Medical Center Jefferson Highway
A special “thank you” to our preceptors for their continued commitment and participation with the fellowship, it is greatly appreciated.
OCHSNER’S COLLEGE COLLABORATION: We are seeking opportunities to collaborate with graduate programs throughout the United States to offer Ochsner’s Executive Team a chance to provide Professional Development lectures. We have already been receiving requests from some colleges to cover a vast array of topics for their MBA and MHA students. If you are interested in providing a lecture presentation and/or have a list of specific topics you would like to cover, please contact Faye Campo at
[email protected]. Thank you.
