WELCOME TO THE PEOPLE INC. FAMILY
A Message from the President For nearly 50 years, People Inc. has helped individuals with developmental disabilities, special needs and seniors, lead more healthy, independent and productive lives. Together, People Inc. and our partners take great pride in providing quality services, and do our very best to help individuals and their families embrace the future. My hope is that this book serves as a guide for you to learn more about the People Inc. family and our personalized approach to care. Through our size and scope, we empower those we serve to move closer to their life goals and dreams. We are here to support you and your loved one every step of the way. Welcome to the People Inc. family!
Rhonda Frederick President and Chief Executive Officer
Your Team Members SERVICE COORDINATOR Name_________________________________________________________ Phone_________________________ Email___________________________
PROGRAM SUPERVISOR Day Program Name_________________________________________________________ Phone_________________________ Email___________________________
Residential Name_________________________________________________________ Phone_________________________ Email___________________________
Respite Name_________________________________________________________ Phone_________________________ Email___________________________
Other Name_________________________________________________________ Phone_________________________ Email___________________________
Other Name_________________________________________________________ Phone_________________________ Email___________________________
Notes ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
Important Phone Numbers
ADMISSIONS WNY/ SERVICE COORDINATION
716.880.3700
ADMISSIONS ROCHESTER
585.441.9300
AFTER HOURS EMERGENCY
716.874.5600
ELMWOOD HEALTH CENTER
716.874.4500
EMERGENCY CLOSING/WEATHER LINE
716.817.5700
GENERAL INQUIRIES WNY
716.817.7400
GENERAL INQUIRIES ROCHESTER
585.441.9300
HEADWAY OF WNY
716.408.3100
HOME HEALTH CARE
716.874.5600
HUMAN RESOURCES
716.817.7400
MUSEUM OF DISABILITY HISTORY
716.629.3626
PEOPLE INC. FOUNDATION
716.817.7400
RECRUITMENT AND EMPLOYMENT OPPORTUNITIES
716.322.7050
SENIOR SERVICES
716.817.9090
SOUTHEAST WORKS
716.683.7100
VOCATIONAL SERVICES
716.694.6630
Table of Contents
WHO WE ARE
1
MISSION, VISION AND VALUES
3
COLLABORATIONS, MERGERS AND AFFILIATES
5
FAST FACTS
7
OUR SERVICE AREA PRESENCE
9
ADMINISTRATIVE SITE LOCATIONS
10
OUR APPROACH
11
SUPPORT TEAM
13
OUR SERVICES
15
OUR COMMITMENT TO QUALITY
27
PERSON-CENTERED EXCELLENCE ACCREDITATION
29
PAYING FOR SERVICES
31
PRIVACY AND RECORDS
35
OUR STAFF
37
HOW YOU CAN HELP
39
ACRONYM LIST
41
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W H O
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A R E
Who We Are People Inc. was founded in 1970 when a small group of parents and professionals joined together to address the needs of individuals in our community with intellectual disabilities. Since then, People Inc. has remained steadfastly committed to helping people with developmental disabilities and special needs lead healthy, independent and productive lives. Today, People Inc. has grown to support more than 12,500 people in Western New York and Rochester. Our more than 3,800 employees are working in nearly 200 locations so those we serve can move closer to their life goals and dreams. People Inc. offers a variety of services including residential, employment, community outreach, health care and senior services. We are the largest agency of its kind in Western New York and are committed to providing person-centered services and empowering the people we serve. We are committed to operating in the public interest on behalf of people with special needs and their families.
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W H O
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A R E
Mission, Vision and Values MISSION People Inc. exists so that individuals with disabling conditions or other special needs have the supports they need to participate and succeed in an accepting society. VISION People Inc. is working toward a future where all persons whose needs limit their integration into the community can reach their highest level of human potential as responsible members of society. It is hoped that these individuals will, to their potential, be contributing and active members in their communities, enjoying the greatest possible degree of independence and acceptance, in all aspects of their lives. VALUES Improving Lives, Respect, Integrity, Relentless Pursuit of Excellence, Flexibility and Creativity.
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A R E W E W H O
Our Partners Over the years, we have collaborated, affiliated, established or merged with a number of organizations to create our People Inc. family of partners.
People Inc.’s Elmwood Health Center offers a range of primary and specialty health care services to individuals with disabilities, children, seniors and the general community. Headway of Western New York was founded to support and advocate for persons with brain injuries and other disabilities and is the Regional Resource Center/Single Point of Entry for the Department of Health’s Nursing Home Transition and Diversion Waiver and the Traumatic Brain Injury Waiver. Certified, Licensed and Consumer Directed Home Health Care was established for those with short-term health needs which can be cared for by visiting nurses, therapists or home health aides. Rivershore, a division of People Inc., was founded in 1980 to support people who live with disabilities as they pursue and achieve a meaningful life. Services focused in Niagara County. -5-
Southeast Works, a division of People Inc., was founded in 1974 to help people with developmental disabilities lead productive, independent and fulfilling lives. This division has a focus on employment opportunities. A project of People Inc., the Museum of disABILITY History is the only one of its kind in the U.S. and is dedicated to advancing the understanding, acceptance and independence of people with disabilities. The Museum’s exhibits, collections, publications, archives and educational programs create awareness and a platform for dialogue and discovery. PFM, a durable medical equipment provider, was established to enable individuals with disabling conditions to reach their functional potential in their homes and communities.
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W H O
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Fast Facts • Year founded: 1970 • Number of Employees: 3,860 • Number of people we serve: 12,500 individuals with special needs, their families and seniors • Number of locations: 193 residential sites, day programs and regional offices in WNY and Rochester • Number of volunteers: 300 • We’ve earned the national Council on Quality and
Leadership Accreditation in Person-Centered Excellence for our dedication to, and proficiency in, helping individuals with developmental disabilities make choices.
• We founded the Museum of disABILITY History, the only museum in the U.S. dedicated to educating society about the history of people with developmental disabilities. • For more than 30 years, People Inc. has had a Supported Employment Program that provides support for people
with developmental disabilities so they can develop skills to secure meaningful and competitive employment. Available services include employment training, job placement, supported employment and more. • We offer a range of services for senior adults. Through affordable apartments, volunteer opportunities, outreach and healthcare programs and a day program that helps individuals with memory loss, we are committed to empowering older adults to get the most out of life. -8-
*As of March 2017
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W H O
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Headquarters Western New York
Rochester
1219 North Forest Road
835 West Main Street
Williamsville, NY 14221
Rochester, NY 14611
716.817.7400
585.441.9300
Satellite Offices Walden (Admissions)
Recruitment Offices
3332 Walden Avenue
692 Millersport Highway
Walden Business Centre
Amherst, NY 14226
Depew, NY 14043 Spindrift 280 Spindrift Drive Williamsville, NY 14221
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O U R
A P P R O A C H
Our Approach When it comes to supporting people with developmental disabilities and special needs, each person goes through Admissions to determine eligibility or funding/registration, and then a service coordinator will assist the individual with accessing the services they want and need. A service coordinator’s role is to help people achieve their unique goals and desires. By developing a tailored Individualized Service Plan (ISP), they work with the individual and his/her support team on a semiannual basis to reevaluate what programs and services are most fitting and beneficial.
Individuals we serve often receive an Individualized Service Plan to ensure they can get the most out of life, secure meaningful employment and become accepted participant in society.
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A P P R O A C H O U R
PERSON RECEIVING SERVICES
MEDICAID SERVICE COORDINATOR DIRECT SUPPORT PROFESSIONALS
(IRA Specialist, ICF Specialist, Behavior Technician)
TEAM LEADER
SENIOR RESIDENTIAL SUPERVISOR
RESIDENTIAL DIRECTOR
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Support Team Our service coordinators are a front line of support and main advocates for the individuals we serve and their families. Service coordinators are the most well-versed when it comes to an individual’s goals, dreams, desires and daily living activities. It is their responsibility to maintain Individualized Service Plans (ISP), which outline valued outcomes and aspirations, and detail the supports and services needed to achieve them. Service coordinators are also there to protect the rights of the individual and voice any concerns they or their loved ones may have. As the closest to your loved one, service coordinators are the best resource for questions or concerns. Service
coordinators are backed by a support team of others who work behind the scenes for those we serve. Service coordinators and other staff work in partnership with you and your loved one. Responsibilities of parents/guardians remain the same. Our services are designed to support you and your loved one in living as fully and independently as possible.
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O U R
A P P R O A C H
Our Services People Inc. is Western New York’s leading non-profit health and human services agency. Through a variety of services, including residential, employment, community outreach, senior services, health care and recreation programs, we help families and people with disabilities, as well as seniors, live more healthy, independent and productive lives.
The following pages provide an overview of the services provided by People Inc. To learn more about a program, please contact your service coordinator. Bilingual services are available. Contact us to learn more.
ADMISSION AND REFERRAL SERVICES Admissions Provides information and referrals to community programs and services. Age: all
Service Coordination Assists individuals with obtaining the services they need and want. Age: all
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CHILDREN AND YOUNG ADULT SERVICES After School/Afternoon Respite Allows families the ability to work full days and run errands while their loved ones are provided with recreational activities and peer socialization. Age: up to age 21 Children’s Residential Services Provides a structured, nurturing environment with clearly defined expectations and an individualized plan of services that gives recognition to unique learning styles. Age: under 18 Children’s Health Home Services Care management model for young people with chronic health conditions. Age: 0-21 Community Behavioral Health A unique, hands-on, in-home support program that works with families of children and adults with developmental disabilities who exhibit maladaptive behaviors. Age: varies
Parent Aide Program Designed to help families navigate the often confusing service system. Age: all, must live with family Skills Enhancement Program Develops and enhances relationship and communication skills, beneficial to young adult and their families. Age: 15-24 SaVE Transition Services Increases community-based experiences and job readiness skills for students. Age: 12-24 Wrap Around Services Comprehensive behavior services that are multi-sensory, research-based and provided in the home through a combination of education, training and therapy, with the goal of allowing children to remain with their families. Age: 5-18
Young Adult Life Transitions (YALT) Program A time-limited Community Based PreVocational program that offers young Early Intervention Services and therapies to help children adults with developmental disabilities with diagnosed developmental delays get an opportunity to develop the skills needed for competitive employment in off to a great start. community-based settings, located on Age: 0-3 college campuses throughout WNY. Educational Advocacy Age: 18-26 Helps families and service coordinators navigate within the Special Education system through counseling and assistance. Age: 3-21 The Incredible Years Program Designed to teach parents how to foster positive behaviors in their children and develop effective techniques for dealing with behavior problems. Age: 3-12
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COMMUNITY OUTREACH SERVICES Self-Advocacy Works with individuals to promote empowerment, individualism and self-esteem. Age: all
Beats Me Drum and percussion ensemble that performs multi-cultural rhythms and songs. Age: 21 and up Museum of disABILITY History Dedicated to advancing the understanding, acceptance and independence of people with disabilities through exhibits, collections, archives and educational programs. Age: all
DAY SERVICES The Arts Experience and Artisan’s Edge Day Habilitation Programs Fine arts day habilitation programs offering music, drama, visual art and dance. Classes are taught by qualified educators and instructors. Age: 18+, out of high school
Personal Enrichment Program (PEP) Supplemental day habilitation program for individuals with developmental disabilities who do not live in a certified setting. Age: 16-23
Community Active People Program (CAPP) Participants work on personal goals to help increase independence. Age: 18+ Day Habilitation Assists individuals with becoming participating members of their community. Each location has different offerings and allows participants the opportunity to foster community integration through volunteer experiences, career exploration, socialization and daily living activities. Age: 18+
Senior Day Habilitation A semi-retirement program for seniors with developmental disabilities, offering a comfortable and flexible environment for participation in creative and social activities. Age: varies Young Adult Life Transitions (YALT) Program Community pre-vocational program that offers young adults an opportunity to experience life on a college campus and prepare for future employment opportunities Age: 18-26
Day Habilitation Without Walls Allows individuals to work with staff and develop a program based on their interests and needs using community resources and facilities. Age: 18+
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FAMILY SUPPORT SERVICES Community Behavioral Health Unique, hands-on, in-home support program that works with families of children and adults with special needs who exhibit maladaptive behaviors. Age: varies Community Habilitation Allows individuals to work 1:1 with staff in their homes and community to assist them with gaining independence, productivity and inclusion. Age: 16+ Environmental Modifications/ Adaptive Technologies/Access to Home Adaptation to the home to increase or maintain a person’s ability to live in his or her own home. Age: all Family Education and Training Enhances the decision-making capacity for the family unit by providing an orientation regarding the nature and impact of developmental disabilities, detailing service alternatives and assisting families with understanding and coping with developmental disabilities. Age: all Family Reimbursement An income-based program that assists families with providing various goods and services to their loved ones currently living at home. Age: all Guardianship Designed to assist families with life planning. The program ensures that an individual with a developmental disability is provided for when the current guardian is no longer able to act on his or her behalf. Age: all - 19 -
Life Quality Coaching Provides an opportunity for individuals to work towards a goal that doesn’t necessarily fit into the box of traditional programming. All goals are short term and individualized for each participant to help them foster independence and create a greater quality of life. Age: all Personal Enrichment Program (PEP) Supplemental day habilitation program for individuals with developmental disabilities who do not live in a certified setting. Age: 16-23 Pooled Trust Program – WNY Coalition Pooled Trust Provides options when planning for financial needs. A supplemental needs trust enables a love one’s quality of life to be enhanced, without causing the loss of government benefits. Age: all Self Directed Services A person-centered program to empower individuals with developmental disabilities and their families to design and manage a plan based on their needs and preferences to enjoy meaningful relationships, experience personal growth, live in the home and community they choose, work, volunteer and enjoy recreational activities. Options include skill-building and respite/recreational activities, as well as assistance with employment opportunities. Age: varies Skills Enhancement Program Develops and enhances relationship and communication skills, beneficial to young adult and their families. Age: 15-24
HEALTH SERVICES Adolescent Rehabilitative Services Services that help to optimize the independence of adolescents at home, at school and in the community through management of physical and psycho-social needs. Age: 10+ Certified and Licensed Home Health Care In-home nursing, physical, occupational and speech therapy for individuals with a developmental disability and their household members. Age: all Children’s Health Home Services Care management model for young people with chronic health conditions. Age: 0-21 Community Behavioral Health Unique, hands-on, in-home support program that works with families of children and adults with special needs who exhibit maladaptive behaviors. Age: varies Consumer Directed Personal Assistance Program Offers individuals the responsibility for coordination and management of their own home care services, including hiring, training, supervising and scheduling their own staff. Age: all
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Counseling Services A broad array of services including assessment, counseling and therapy, wellness programs and family support. Age: 5+ Elmwood Health Center Provides optimal, compassionate and patient-centered health care to the Western New York community. Age: all Rehabilitation A range of physical and occupational therapy, audiology, nutrition, speech and language services. Age: all
RESIDENTIAL SERVICES Children’s Residential Services Provides a structured, nurturing environment with clearly defined expectations and an Individualized Service Plan (ISP) that give recognition to unique learning styles. Age: under 18 Individual Residential Alternative (IRA) Designed to accommodate the individual’s unique residential needs. Staff is specially trained to encourage the highest level of independence and decision-making through 24-hour care (or less if needed). Age: varies
Intermediate Care Facilities (ICF) Residential setting for individuals with a developmental disability who have selfcare needs and more intensive medical and/or physical requirements. Age: 18+ Perfect Fit Program Living situation with state and agency support that provides a safe, family-like environment and integrated community involvement matched to the individual’s interests. Age: varies
Supervised and Supportive Apartments Independent residential setting for Individualized Service Environment (ISE) individuals with a developmental Self-directed, individualized support to disability. Supervision and guidance is based on the resident’s individual needs. individuals living on their own, either alone or with roommates. Age: 18+ Age: varies
RESPITE SERVICES After School/Afternoon Respite Provides families the ability to work full days and run errands while their loved ones are provided with recreational activities and peer socialization. Age: varies Extended Family Respite Allows families to have relatives, friends or neighbors provide respite services and receive a subsidy for their care. Age: varies In-Home Respite Program Staff members come to the home to provide respite for those who have a family member with a developmental disability living at home with them. Age: 3+
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Payne Avenue Respite Located in North Tonawanda, a respite house for children and young adults with a developmental disability who are medically frail and require medical attention. Age: 10-21 Respite Houses The Downing Family Respite Center in Lancaster and the Northtown Respite House in Wheatfield offer planned and emergency on-site care, by the hour or overnight, for individuals with a developmental disability. Age: 10+ Weekend Opportunities Friday and Saturday evening program for individuals with developmental disabilities. Locations in Tonawanda and Orchard Park. Age: 10+
VOCATIONAL SERVICES PROMISE To support schools and communities in providing high quality transition services for Supplemental Security Income (SSI) youth. Age: varies
Business Enterprises Businesses operated within People Inc. to provide employment opportunities for those we serve, including janitorial services, vehicle detailing and more. Age: 18+ Employment and Training Program (ETP) Offers job seekers opportunities to pursue internships in community businesses with the goal of gaining paid employment. Age: varies Job Placement Program Assists individuals with disabilities with employment in the competitive work world. This service is designed to provide admission/initial assessment, job development, job placement and intensive on-site training and related support services on a short term basis. Age: 18+
Supported Employment Program Helps individuals with developmental disabilities with assessment of employment interest and choice, job development, job training, stabilization and long term follow along. Age: varies SaVE Transition (School to Work) Prepares students and their families for what resources are available in the community to support each student as they transition from school to adult life. Transition Services are provided to various Western New York school districts. Age: varies
Pathway to Employment Career and vocational employment planning to obtain, maintain or advance in employment. Age: varies
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TRAUMATIC BRAIN INJURY SERVICES Education and Advocacy Services A Speaker’s Bureau is available for talks with schools, community agencies and other groups on topics related to brain injury, awareness and prevention. Nursing Home Transition and Diversion Waiver Services Offers Medicaid eligible persons with disabilities and seniors, ages 18+, a way to live in the community and avoid nursing home placement or to leave a nursing home. An applicant must be Nursing Home Eligible. Some services have specific criteria. Service eligibilities: Medicaid and nursing home residents with disabilities, ages 18+ and seniors 62+ Support Referrals and Resources Assists with guiding individuals to professional services, facilities and programs, particularly those with brain injury and cognitive disorders. Service eligibilities: individuals with brain injuries or related cognitive disorders and their families
Traumatic Brain Injury Waiver Services Offers Medicaid eligible persons with documented brain injury, ages 18 to 64, additional supports to live in the community and avoid nursing home placement or to leave a nursing home and return to the community. An applicant must be Nursing Home Eligible. Some services have specific eligibility criteria. Service eligibilities: Medicaid and Nursing Home eligible persons with documented brain injury, ages 18 to 64 Veterans Services Provide information regarding veteran services particularly with those who have brain injury in the WNY area. Service eligibilities: veterans and their families
Support Groups Groups meet regularly to provide support for survivors of brain injury, including groups for peers, and caregivers. Service eligibilities: Brain Injury, related cognitive disorders and their families
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SENIOR SERVICES People Inc., Center for Elder Law and Justice and the New York State Long Term Care Ombudsman Program Provides advocacy and resources for residents who live in nursing homes, assisted living and licensed family type homes in Erie, Niagara, Chautauqua and Cattaraugus Counties. Volunteer opportunities are available for those who work in professional fields and for recent retirees. Age: varies Senior Companion Program Allows adults, age 55+ in Erie County who meet income requirements, to remain independent in their homes. Volunteers receive a stipend and are paired with participating seniors. Age: 55+
Senior Outreach Connects adults who live at home with the services they need to continue independently living as they age. The program is available to seniors who live in Kenmore, Grand Island, North Buffalo, Tonawanda (city and town) and West Buffalo. Age: 60+ Seniors Unlimited Adult Day Care Social day program for adults with dementia or memory loss caused by Alzheimer’s or Parkinson’s disease, stroke, heart disease or other illnesses. The program benefits the whole family, providing caregivers respite as participants receive socialization and activities in a safe environment. Age: varies
Senior Living Apartments Safe and affordable housing for independent seniors who are income eligible. Apartments consist of a bedroom, kitchen, bathroom and a living/dining area. There are currently 19 locations in Western New York. Age: 62+ For more information about our Senior Services, call 716.817.9090.
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O U R
A P P R O A C H
Our Commitment to Quality People Inc. is committed to continuous improvement, and our Quality Improvement Department is dedicated to the evaluation and ongoing advancement of our programs. People Inc. not only follows standards of quality as dictated by The Council on Quality and Leadership (CQL), but also monitors quality through our extensive Quality Improvement Department. We take a multi-layered approach to ensure the quality and progress of our programs. The Quality Improvement Department at People Inc. consists of three teams that work together to ensure a high standard of service. INTERNAL REVIEW TEAM The Internal Review team conducts record reviews, observations, physical plant, fire safety checks and satisfaction surveys for all Office for People with Developmental Disability (OPWDD) programs. INDIVIDUALIZED RESIDENTIAL ALTERNATIVE (IRA) QUALITY SUPPORT TEAM IRAs are residential settings designed to accommodate individuals’ unique needs and encourage the highest level of independence and decision making through 24-hour care. The IRA Quality Support team works with our IRA programs to provide follow up and needed training to assist managers in meeting improvements. INCIDENT MANAGEMENT The Incident Management team is dedicated to thorough and objective reviews of incidents to objectively find the facts of a situation with recommendations to prevent future situations and provide corrective action for what occurred. The team is comprised of full-time staff members with no relation to a program who investigate events - 28 -
that could impact a person’s well-being or quality of life.
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A P P R O A C H
Person-Centered Excellence Accreditation from The Council on Quality and Leadership (CQL) In recognition of our commitment to person-centered excellence, People Inc. was awarded the coveted four-year Person-Centered Excellence National Accreditation from The Council on Quality and Leadership (CQL). For more than 40 years, CQL has been a leader in raising the bar for human service organizations and systems to continuously define, measure and improve the quality of life of all people. Organizations that are awarded accreditation by CQL meet a stringent set of criteria and demonstrate an on-going commitment to personcentered excellence. We are the first agency headquartered in Western New York to achieve this accreditation, which confirms that we share CQL’s vision for person-centered solutions to improve the quality of life for people receiving supports and services. As part of this accreditation, we will continue to enhance our systems directly related to person-centered services and in empowering the people who receive support from us to make choices in how they live their lives … where they work, where they live and how they create a community. In addition, People Inc. is now using Personal Outcome Measures, or POMS, a tool that provides valid and reliable measurement of individual quality of life.
We are the first agency headquartered in Western New York to achieve the coveted four-year Person-Centered Excellence National Accreditation from The Council on Quality and Leadership (CQL). - 30 -
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O U R
A P P R O A C H
Paying for Services From Medicaid to personal allowance, services at People Inc. are paid for in a variety of ways. The process can be confusing, but we are here to help. Your Medicaid service coordinator will work closely with you to ensure your loved one is receiving the benefits and services they need so they receive the best possible care. Please note, if your loved one resides in one of our residential sites, additional financial information will be provided to you. WHAT YOU NEED TO KNOW • The majority of services are paid for by your Medicaid coverage • You are responsible for maintaining your Medicaid coverage, but we are here to help you obtain or maintain this benefit • If you do not apply for coverage or do not complete the application process, then you must pay for the full cost of any services provided • All service costs will be disclosed to you upon enrollment BEFORE SERVICES CAN BEGIN Before your services can begin at People Inc., you must disclose certain benefit and financial information to us. Your service coordinator will tell you what information is needed. If your benefit or financial information changes during the time services are provided, you must notify us. Changes that you must notify us about include: • Notice of losing Medicaid coverage • Any changes in the type of Medicaid coverage received • Any changes to income, savings or other assets, living situation, immigration or any other change that affects Medicaid eligibility • If you think you no longer have to pay for services or if you can no longer afford to pay - 32 -
A P P R O A C H O U R
Paying for Services (Continued) OTHER WAYS SERVICES CAN BE PAID In addition to Medicaid, services can be paid through: • Waiver funding, like the Home and Community Based Services (HCBS) Waiver • Supplemental Security Income • Personal allowance • Private pay Your service coordinator will work closely with you to identify all the ways your services can be paid for and help you apply for benefits. WHO IS RESPONSIBLE FOR PAYMENT In most cases, the person responsible for payment, called the payee, will be the individual him or herself, a designated family member or the servicing agency. The responsibilities of the payee include overall financial management, reporting any of the changes listed above to a service coordinator and paying any Social Security over payments. We will guide you through the financial process every step of the way. For more information, please contact your service coordinator.
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O U R
A P P R O A C H
Privacy and Records Protecting the privacy of those we serve is very important to us. Your rights and responsibilities are reviewed upon admission into each program. At People Inc., we adhere to Jonathan’s Law, a regulation requiring that parents and legal guardians of children and adults receiving services are notified of incidents involving their loved ones. Jonathan’s Law allows qualified persons to access certain documents pertaining to incidents. People Inc. also complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations. HIPAA laws are designed to provide privacy standards to protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers. Developed by the Department of Health and Human Services, these standards provide patients with access to their medical records and more control over how their personal health information is used and disclosed.
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O U R
A P P R O A C H
Our Staff People Inc. employs a diverse group of caring people, reflective of the communities we serve. We attract many employees who are passionate about caring for individuals with developmental disabilities and special needs. A successful day in any People Inc. location is made possible by a team of people who not only enjoy their everyday work, but also fully understand the meaning of quality care. Here, you will meet many employees who have found rewarding careers at People Inc. We proudly boast of our many dedicated, long tenured staff members.
5+ years: 631 employees 10+ years: 351 employees example of longevity*: 15+ years: 146 employees 20+ years: 91 employees 25+ years: 105 employees Our employees are an
Experienced employees provide high quality services, foster meaningful relationships with the people we serve and their families, and are positive ambassadors to the community. By creating a positive environment in which the employees work, we can encourage people to make People Inc. their long term career choice. TRAINING All newly hired employees participate in an orientation program. This orientation program is designed to familiarize employees with People Inc. and provide them with valuable initial training in preparation for their new job. Ongoing and site-specific training is continued by supervisors or other agency staff. Participation and successful completion of mandatory training programs is an essential component of People Inc. job responsibilities. People Inc. is committed to providing training for all staff to ensure the continuation of quality services to the individuals we serve. - 38 -
*As of December 2016
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H O W
Y O U
C A N
H E L P
How You Can Help DONATE When you support People Inc., you play an important role in empowering individuals with special needs to move closer to their life goals and dreams. Become a Supporting Member by making a gift of $10 monthly or $100 annually, and receive exclusive benefits. You can also make a gift in honor of a special person or occasion. To make a donation, please visit people-inc.org or call 716.817.7400. JOIN OUR CHARITABLE LEGACY SOCIETY Include People Inc. in your will or designate the agency as a beneficiary of insurance or retirement plans and become a member of the Charitable Legacy Society. Call us to discuss the tax incentives and benefits, and we’ll also share this information with your advisor or attorney. Call 716.817.7470 for more information. VOLUNTEER Volunteer with People Inc. and make an impact in the lives of individuals with developmental disabilities, special needs and seniors. Share a hobby, passion or skill and make a difference in someone’s life. Call 716.322.7050 or email us at
[email protected] to learn more. JOIN OUR FAMILY ADVISORY & SUPPORT COUNCIL Share your perspectives and help inform program development and improve communication between agency staff and family members. Call 716.817.7470 to learn more.
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A C R O N Y M
L I S T
Acronym List ACCES-VR Adult Career and Continuing Education ServicesVocational Rehabilitation ADA Americans with Disabilities Act ADC Adult Day Care ADD Attention Deficit Disorder ADHD Attention Deficit Hyperactivity Disorder ADL Activities of Daily Living APS Adult Protective Services AT Assistive Technology BHO Behavior Health Organization BIP Behavior Intervention Plan BOCES Board of Cooperative Educational Services CAB Consumer Advisory Board CAH Care at Home CAS Coordinated Assessment System CASA Community Alternative Systems Agency CBVH Commission for the Blind and Visually Handicapped CDOS Career Development and Occupational Studies CDPAP Consumer Directed Personal Assistance Program CDS Consumer Directed Services CFA Comprehensive Financial Assessment CH Community Habilitation CHHA Certified Home Health Agency CHHUNY Children’s Health Home of Upstate New York CHIP Children’s Health Insurance Program CHP Child Health Plus CI Community Inclusion COTA Certified Occupational Therapy Assistant CP Cerebral Palsy CPEP Comprehensive Psychiatric Emergency Program CPS Child Protective Services CPSE Committee on Preschool Special Education CQC Commission on Quality of Care for the Mentally Disabled CSP Community Services Plan CSS Consolidated Supports and Services CSW Certified Social Worker DC Developmental Center DD Developmental Disabilities DDAWNY Developmental Disabilities Alliance of Western New York DDP Developmental Disabilities Profile DDPC Developmental Disabilities Planning Council DDRO Developmental Disabilities Regional Office DME Durable Medical Equipment DNR Do Not Resuscitate DOH Department of Health DQM Division of Quality Management DSM Diagnostic and Statistical Manual DSS Department of Social Services DTx Day Treatment DVE Diagnostic Vocational Education EAP Employee Assistance Program ECDC Early Childhood Direction Center ECMC Erie County Medical Center ED Emotional Disturbance EEOC Equal Employment Opportunity Commission EHC Elmwood Health Center EIP Early Intervention Program ELL English Language Learner EMOD Environmental Modification - 41 -
Acronym List (Continued) ETP FA FAS FBA FC FD FET FFC FOIL FSS HCBS HCP HCRA HH HHC HHS HHUNY HIPAA HMO HRC HUD IBS IC ICF ICS I/DD IDEA IEE IEP IFSP ILC IPE IPP IPPO IPR IRA IRC ISP ISS IT LC LCED LD LDA LRE LSW MA MDR MH MHLS MICA MMIS MSC MSW MUR NIMH NLS NOD NP
Employment Training Program Family Assistance Fetal Alcohol Syndrome Functional Behavior Assessment Family Care Front Door Family Education and Training Foster Family Care Freedom of Information Law Family Support Services Home and Community Based Services Health Care Proxy Health Care Reform Act Health Home Home Health Care Health and Human Services Health Homes of Upstate New York Health Insurance Portability and Accountability Act Health Maintenance Organization Human Rights Committee Housing and Urban Development Intensive Behavioral Services Informed Choice Intermediate Care Facility Individual and Community Supports Intellectual/Developmental Disability Individuals with Disabilities Education Act Independent Educational Evaluation Individualized Education Plan Individualized Family Service Plan Independent Living Center Individualized Plan for Employment Individual Program Plan Individualized Plan of Protective Oversight Independent Peer Review Individualized Residential Alternative Incident Review Committee Individualized Service Plan Individual Support Services Interdisciplinary Team Life Coach Level of Care Eligibility Determination Learning Disability Learning Disabled Association Least Restrictive Environment Licensed Social Worker Medicaid Assistance Manifestation Determination Review Mental Health Mental Hygiene Legal Services Mentally Ill Chemical Abusers Medicaid Management Information System Medicaid Service Coordinator Masters of Social Work Medicaid Utilization Review National Institute of Mental Health Neighborhood Legal Services Notice of Determination Nurse Practitioner - 42 -
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Acronym List (Continued) NYSACRA New York State Association of Community and Residential Agencies NYSADSP New York State Association of Day Services Providers NYSCARES New York State Creating Alternatives in Residential Environments and Services NYSCB New York State Commission for the Blind NYSED New York State Education Department NYSOFA New York State Office for the Aging NYSRA New York State Rehabilitation Association OASAS Office of Alcoholism & Substance Abuse Services OCFS Office of Children and Family Services OCR Office for Civil Rights OCYFS Office for Children, Youth and Family Support OEOD Office of Equal Opportunity Development OMH Office of Mental Health OPWDD Office for Persons with Developmental Disabilities OPTS Options for People Through Services OSERS Office of Special Education & Rehabilitation Services OSHA Occupational Safety and Health Administration OT Occupational Therapy or Therapist OT R Occupational Therapist – Registered OTDA The NYS Office of Temporary and Disability Assistance PA Program Administrator PA Physician’s Assistant PASS Plan for Achieving Self Support PBIS Positive Behavior Intervention Strategies PC Personal Care PCP Person Centered Planning PCSS Plan of Care Support Services PCA Personal Care Aide PDD Pervasive Developmental Disorder PIFL People Inc. Finger Lakes PLEP Present Level of Educational Performance PM Program Manager POCA Plan of Corrective Action POMS Personal Outcome Measures POPO Plan of Protective Oversight PRC Priority Review Committee PT Physical Therapy or Therapist PTSD Post Traumatic Stress Disorder PWN Prior Written Notice PWS Prader-Willi Syndrome QA Quality Assurance QI Quality Improvement RBITU Regional Behavioral Intensive Treatment Unit Res. Hab. Residential Habilitation RN Registered Nurse RR Resource Room RSE-TASC Regional Special Education - Technical Assistance Support Centers RTI Response to Intervention SACC Skills and Achievement Commencement Credential SC Service Coordinator SCIP-R Strategies for Crisis Intervention and Prevention - Revised SCOR Service Coordination Observation Report SD Self Determination SDS Senior Day Supervisor SEMP Supportive Employment Medicaid Program SEQA Special Education Quality Assurance SETRC Special Education Training Resource Center SLP Speech/Language Pathology - 43 -
SNAP SNT SOCR SOD SOICF SOIRA SP SPOA SRS SSA SSDI SSI SST ST SWD TA BS TANF TASH TBI TDD TRAID TTY UCPA UPK VESID VRC WIC
Supplemental Nutrition Assistance Program Supplemental Needs Trust State Operated Community Residence Statement of Deficiency State Operated Intermediate Care Facility State Operated Individual Residential Alternative Speech Pathology or Pathologist Single Point of Access Senior Residential Supervisor Social Security Administration Social Security Disability Insurance Supplemental Security Income Student Support Team Speech Therapy Student with a Disability Tracking and Billing System Temporary Assistance for Needy Families The Association for Persons with Severe Handicaps Traumatic Brain Injury Telephone Device for the Deaf Technology-Related Assistance for Individuals with Disabilities Teletypewriter/ Text telephone United Cerebral Palsy Association Universal Pre-K Vocational and Educational Services for Individuals with Disabilities Vocational Rehabilitation Counselor Women, Infants, Children
Western New York Admissions 3332 Walden Avenue, Suite 100 Depew NY 14043 Phone 716.880.3700 Fax 716.817.2602
Rochester Admissions 835 West Main Street Rochester, NY 14611 Phone 585.441.9300 Fax 585.441.9398
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