Polycom® RealPresence® Desktop for Windows® ®
For use with Polycom RealPresence Cloud 3725-71956-003A1 | October 2015 | 3.4.1 Copyright ©2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA
4 Click Run when asked to open the file and click through the Install Wizard to complete installation on your system.
As a registered RealPresence Cloud user, you can provision the RealPresence Desktop client to access the directory service and additional features that are not available to unregistered users. This section only applies if you are registered to RealPresence Cloud. If you are registered to another service, refer to Connect as an Unregistered User.
Connect as an Unregistered User As an unregistered RealPresence Cloud user, you can activate RealPresence Desktop to use with the service. You can also use the 30-day trial of the software if you do not want to activate it. You can dial into the service as an unregistered user via H.323 using a full dialing string. Note: Registered with another service If you are registered to a service other than RealPresence Cloud, bypass the first two tasks of this section and connect to your meeting. (This type of dialing only applies if your service has enabled off-network dialing.)
To connect to your meeting as a registered user:
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
1 At the initial sign-in screen, click Enter under the Cloud Sign-In option. 2 At the second Sign In screen, enter the following information: Ø
Get Started ®
As a registered user, you do not need to enable a specific dialing protocol for RealPresence Cloud. All calls using RealPresence Desktop as a registered endpoint connect via SIP.
3 Read the popup window on Export Restrictions and click ACCEPT AGREEMENT.
Connect as a Registered User
QUICK TIPS ®
User Tip: Dialing protocols for registered users
2 Read the EULA, click the button stating that you have read and accept the terms of the EULA, and click SUBMIT.
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Polycom RealPresence Desktop is your standards-based ® ® solution for Polycom RealPresence Cloud. RealPresence Desktop gives you the option of connecting as a registered user, allowing you the full functionality of your Polycom-powered service. Note: RealPresence Cloud support For support with using the Polycom-powered service, contact your service provider.
Install the Application To install RealPresence Desktop: 1 Go to the RealPresence Desktop for Windows install file at support.polycom.com.
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User Name:
Example: [email protected] Password:
3 Check the Remember password button. 4 Click Sign In. Your RealPresence Desktop client is connected to RealPresence Cloud. 5 Connect to your meeting with one of the following standard registered dialing conventions: Ø Ø
Multipoint calls: These types of calls require .vmr appended to the user name of the video address that is being dialed. Point-to-point calls: These types of calls only require dialing a video address.
To use RealPresence Desktop as a trial: 1 At the initial screen, click Enter under the Individual Account option. 2 Click Continue. To activate RealPresence Desktop for use with the service: 1 At the initial screen, click Enter under the Individual Account option. 2 Click Activate. 3 Enter the following license number and activation key code under Specify: Ø Ø
License Number: XRPD1-PLCM-A1B2-C3D6 Activation Key Code: X2C2-1934-D9E0-8F08-0001
4 Click Activate. To connect to your meeting as an unregistered user: 1 At the initial screen, click Enter under the Individual Account option.
(Note: If you are registered to a service other than RealPresence Cloud, this first step is not needed.)
To close and exit the application:
3
View recent calls
4
View local address book/search directory
1 Click
5
Chat
2 Choose an option from the menu:
6
Displays numbers entered
7
Enter numbers to dial
8
Place call
Dialing Window
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Specify application settings
The dialing window looks different depending on if you are using RealPresence Desktop as a registered or unregistered user. Some functions are only available for registered users.
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View your number and connection information
During a call, click the icons on the in-call toolbar to perform a variety of functions.
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Close the video window
In-Call Toolbar
2 Dial in to the VMR via H.323: <91.240.204.151##63257958>.
Use RealPresence Desktop for Windows The RealPresence Desktop for Windows interface allows you to connect to video calls.
Note: Directory access Directory access is only available with certain rate plans. Contact your administrator for more information.
Dialing window
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Select Close to keep the application running in the system tray. Select Exit to shut down the application.
In-Call Toolbar
Icon
To place a call:
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2 Click Call to start the call.
, and then click
Hide or display local self-view
Mute or unmute your video
Mute or unmute your microphone (you can also use Ctrl+m to mute and Ctrl+u to unmute)
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4 Click Add Device. 5 Enter the Device Name and select the Device Type from the dropdown list. 6 Complete at least one of the following fields:
1
Presence status
2
Open the dialpad
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IP Address H.323 Extension H.323 Name H.323 Alias SIP URI
7 Click Save twice (this contact will be added to your Favorites list).
Adjust the volume (adjust to the minimum to mute your speaker)
End the call
Share content (you can Share Monitor or Share Application, then click Stop to stop sharing)
Enable or disable Far-End Camera (FECC)
Open keypad
Change call settings
Maximize or restore the screen
Show or hide more icons
2 Enter the contact's Last Name and First Name. 3 (Optional) Enter identifying information (Title, Department, Location, Phone, or Email) about the contact.
Call duration
To add contacts:
Description
Network connection and encryption status
On the virtual dialpad, click the numbers to enter the VMR number to call. Enter the VMR number from your keyboard.
1 Click
Ref.
Description
1 Do one of the following: Ø
You can use the dialing window to place calls, view recent calls, manage contacts, and exit the application.
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on the application's title bar.
