Work Communication Evaluation


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Employment Review Trainee:

Worksite:

Date

Work Communication Personal Appearance Exceptionally high standards of appearance and cleanliness, follows dress code consistently 5

Usually clean and well dressed, usually follows dress code

Passable appearance and cleanliness, often follows dress code, may need some reminders 3

Frequently neglects appearance or hygiene, infrequently follows dress code 2

Constantly neglects appearance or hygiene, rarely follows dress code adequately 1

4

Average listening skills about 60% of the time; faces speaker, uses eye contact, provides appropriate spoken feedback, passable level of facial expressions and body language 3

Demonstrates skills about 40% of time; sometimes faces speaker, uses eye contact, provides spoken feedback, uses facial expressions and body language 2

Seldom demonstrates listening skills – less than 40%; seldom faces or looks at speaker, doesn’t provide spoken feedback, seldom uses facial expressions and body language 1

Maintains above average eye contact – about 70% of the time 4

Demonstrates passable eye contact – about 60% of the time 3

Seldom independently demonstrates eye contact – about 40% 2

Rarely demonstrates eye contact – less that 30% of the time 1

Usually uses positive communication skills; speaks clearly, adapts rate for audience, demonstrates positive workplace manner and word choices

Average communication skills; speaks clearly, uses appropriate rate, appropriate workplace manner and word choices

Seldom independently demonstrates appropriate verbal skills without prompts; often doesn’t speak clearly, manner and word choices inappropriate 2

Rarely demonstrates appropriate verbal skills without prompts; most of the time doesn’t speak clearly, manner and word choices inappropriate 1

Seldom demonstrates appropriate nonverbal skills without prompts; body posture and body language are often inappropriate

Rarely demonstrates appropriate nonverbal skills (body posture and body language), even with prompting;

2

1

4

Comments or Examples:

Listening Exceptional listening skills; faces speaker, uses eye contact about 80%, provides pertinent and appropriate spoken feedback, uses exceptionally positive facial expressions and body language 5

Above average skills; faces speaker, usually uses eye contact, provides pertinent and appropriate spoken feedback, facial expressions and body language

Comments or Examples:

Eye Contact Maintains exceptional eye contact – about 80% of the time 5

Comments or Examples:

Verbal Skills Exceptional positive communication skills; speaks clearly, adapts appropriate rate for intended audience, demonstrates professional manner and word choices 5

4

3

Comments or Examples:

Nonverbal Skills Exceptional nonverbal skills; body posture, body language (gestures, facial expressions, tone of voice, etc.) are positive, professional, and match the verbal communication 5

Comments or Examples:

Above average nonverbal skills; body posture, body language (gestures, facial expressions, tone of voice) are positive and match verbal communication 4

Average nonverbal communication skills; body posture, body language (gestures, facial expressions, tone of voice, etc.) are appropriate and match verbal communication 3

Employment Review Trainee:

Worksite:

Date

Accepts Feedback Requests guidance and profits from suggestions, exhibits positive attitude about improving 5

Willingly listens to constructive feedback, usually happy to make improvements

Frequently takes correction well, sometimes needs help to keep a positive attitude 4

3

Reluctant to take correction, frequently acts resentful/upset, blames, or denies 2

Resists correction, refused to listen, often becomes hostile or sullen 1

Comments or Examples:

Teamwork Consistently cooperative and positive toward others, exceptional team player 5

Usually cooperates willingly and cheerfully, usually works well with others 4

Willing to cooperate when asked, frequently works well with others, seldom distracts other workers 3

Reluctant to work cooperatively, frequently distracts or hinders other workers 2

Resists or refuses to work cooperatively, constantly interrupts work routine or distracts other workers 1

Frequently polite but not always considerate and tactful, sometimes needs reminders 3

Sometimes polite, seldom considerate or tactful, does not show consideration to others 2

Rarely respectful, usually unfriendly and/or inconsiderate to others 1

Frequently displays good initiative, helps with extra tasks when directed 3

Sometimes shows initiative, but frequently avoids assigned work or extra tasks 2

Rarely shows initiative, constantly avoids or refused assigned work or extra tasks 1

Often deals with problems but may not be direct or timely, will try to solve problems if encouraged 3 3

Often acts out instead of facing problems, sometimes will take directions and work on a solution 2

Rarely faces up to problems, refuses to work on solutions, denies the problem or blames others 1

Comments or Examples:

Professional Manners Consistently courteous, considerate and tactful with all types of people 5

Usually courteous, considerate and tactful in working with people 4

Comments or Examples:

Initiative Consistently initiates in helpful ways, goes beyond assigned job without being asked 5

Usually displays good initiative, will do more than assigned job when asked 4

Comments or Examples:

Handling Problems Consistently deals with problems early and directly, independently works on solutions

Usually deals with problems and works on solutions, sometimes asks for guidance 5

Comments or Examples:

4